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Waltonwood Cotswold

5215 Randolph Rd, Charlotte, NC 28211

For pricing & availability:
(866) 374-4058
8.0
Review score
19 reviews
Add review
8.0
Review score
19 reviews
  • 5 star
    63%
  • 4 star
    32%
  • 3 star
    5%
  • 2 star
    0%
  • 1 star
    0%
See all reviews
8.9
Review score
347 reviews
13 facilities
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Waltonwood Cotswold
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Waltonwood Cotswold community exterior
14 photos
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Take a virtual tour of Waltonwood Cotswold in Charlotte, NC

Anonymous

Child of resident/client

4.0 out of 5 stars

Review for Waltonwood Cotswold

I was happy with the layout and upkeep of the facility and my mom had friends. We felt she was safe there. I wanted to see some improvements in the meal service, the quality of the food and the lack of attention in the dining room to take the meal order or even refill a drink, and felt they could improve with the level of care noticing when someone doesn't feel well and taking meals in their room they should ask questions and take initiative to check for UTI or COVID or check their BP, etc. Instead I or my sister always has to prompt them to order a test or have the PA schedule to see mom.

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Waltonwood Cotswold

Experience exquisite senior living at the Waltonwood Cotswold in Charlotte, North Carolina. The secure community features an enclosed courtyard, which serves as a peaceful retreat with lush landscaping, raised garden beds, and tranquil fountains. Pull up to the grand covered entrance and after stepping through the tastefully decorated foyer, you will find yourself in the immaculate, hotel-like lobby with soaring ceilings, a rustic stone fireplace, and dramatic balcony.

This pet-friendly assisted living community provides assistance with activities of daily living while encouraging residents’ independence, and its memory care program offers activities and multi-sensory experiences for seniors with dementia. Residents can delight in the lavish amenities included, such as three dietician-approved meals per day, housekeeping and laundry services, and several unique activity rooms.

Central to Charlotte’s lively shopping and dining experience, the community’s location and complimentary transportation services make it easy for residents to get out and enjoy the community. Providence Plaza and Cotswold Village are moments away, and Park Road Shopping Center is a little further out with even more options. The community is about a half an hour from the Charlotte Douglas International Airport, and Novant Health Presbyterian Medical Center is just 10 minutes away.

State Classification

Waltonwood Cotswold is an adult...

Senior living options offered

  • Assisted Living
  • Memory Care

Waltonwood Cotswold

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Waltonwood Cotswold

8 out of 10
Review Score19 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.8
Friendliness
4.7
Care Services
4.5
Staff
4.6
Meals & Dining
4.4
Activities
4.5
Value for Cost
4.1

A Place for Mom has scored Waltonwood Cotswold with 8 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Waltonwood Cotswold has 19 reviews with an average "overall experience" of 4.5 out of 5.

Filters

1-19 of 19 reviews

Last Updated: 10/16/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 16, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Review for Waltonwood Cotswold

I was happy with the layout and upkeep of the facility and my mom had friends. We felt she was safe there. I wanted to see some improvements in the meal service, the quality of the food and the lack of attention in the dining room to take the meal order or even refill a drink, and felt they could improve with the level of care noticing when someone doesn't feel well and taking meals in their room they should ask questions and take initiative to check for UTI or COVID or check their BP, etc. Instead I or my sister always has to prompt them to order a test or have the PA schedule to see mom.

Anonymous

Memory Care

Family/friend

March 21, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

My loved one is a resident at Waltonwood. The move in process was organized and perfectly laid out. The food is delicious, I have eaten there myself and I am quite picky. Delicious food! The staff seems like they genuinely care about all of the residents and really want to be there. They are wonderful people! We are so happy.

Anonymous

Assisted Living

Family/friend

February 27, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

My review of Waltonwood Cotswold

Elizabeth

Assisted Living

Family/friend

October 28, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Assisted Living Community

Lovely and clean facility. Friendly and caring patient-facing staff. Excellent food and dining, though service can be slower than expected.

Susan G

Memory Care

Family/friend

June 6, 2022

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

A mixed bag

My mom generally gets good care in the memory unit at Waltonwood Cotswold. There’s not too much turnover in the direct caregiver staff, and the care manager is reasonably responsive when we have a question or concern. However, when my mom has a health concern, she almost always ends up in the hospital, usually for far longer than she needs to be. Her actual health care may take two to three days, but she stays in the hospital for a week or more because it takes WW so long to get her meds, oxygen, etc. ordered and delivered, and they cannot do any of that over a weekend, or indeed, after 4:00 pm on a Friday. I am constantly hearing about what they cannot do for her, since they don’t provide anything that is considered skilled care. You don’t always get what you pay (royally) for.

anonymous

Assisted Living

Toured community

June 2, 2022

4.5 out of 5 stars
Verified Review

tour review

Our family had an in person tour and the tour experience was so nice but it was the most expensive community we looked out. We did feel though right when we walked in we would get the full red carpet treatment, the staff were super friendly and receptive and overall it is just a beautiful facility.

anonymous

Assisted Living

Toured community

May 13, 2022

4.5 out of 5 stars
Verified Review

Tour experience

The Waltonwood Cotswold facility was definitely the most aesthetically pleased out of all of the places that I toured. It is upscale and very nice. My impression was that it is a stand alone facility so it is not part of a network. It seemed like a great place to have a loved one.

anonymous

Assisted Living

Toured community

February 28, 2022

5.0 out of 5 stars
Verified Review

Community Tour

Waltonwood Cotswold was excellent from what I could see. The facility was very clean. The staff was very friendly. It seemed like they had very good activities. And the location was great - it was in a very nice wooded area.

anonymous

Assisted Living

Family/friend

August 31, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

I would recommend

Our families first impression of Waltonwood was that it had a homey atmosphere to it, it did not feel like a nursing home at all. Our loved ones apartment is pretty spacious, and there are different room size options you can choose from.

Donna N

Assisted Living

Family/friend

August 20, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Very Pleased

We have been very pleased with Waltonwood. It is a great facility, clean and very well kept. The staff is exceptional, from top to bottom. They are attentive and kind; we are very thankful for the way they care for our mother.

J V

Assisted Living

Family/friend

June 16, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

You're Paying for the Care, and it is Demonstrated in Cleanliness and Care

I would recommend the community to others for their loved ones. The friendliness of staff, responsiveness to requests from the family are all stand outs to me about the community. My loved one thinks the meals are fantastic. The dining room has been reopened.

anonymous

Assisted Living

Family/friend

April 13, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0

works for some but not for all

The initial assessment was way off and my loved one needs more care than we thought and as a result, she was physical removed from the community by the police and we left to figure things out. If your loved one is only "pleasantly confused" according to the community then this may work for you.

Anonymous

Assisted Living

Resident/client

February 1, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
2.0
Care Services
5.0

my review

Overall the community is above average, The staff is very nice, and I would definitely recommend this community to others

Dr. Vanna Jackson

Memory Care

Family/friend

September 23, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

We have peace of mind knowing our mother is well cared for at this community

Our first impression of Waltonwood was it was kept very clean and the people there were so very friendly. We relaly liked that it had a 24/7 concierge service, we felt that we could call anytime during the day and someone would answer. We are from out of town and this community is very accessible. It is an excellent place, they have taken extra precautions during COVID. We are able to face time her to check in, but we know she is being well taken care of. All the care services are excellent. The food is like restaurant style, it is very good quality. Due to COVID this residents are eating in their rooms. Before COVID they have plenty of activities to offer, sometimes they would take day trips, and the community would bring in live entertainment. There was also movie night. This community had physical, occupational, and speech therapy.

Anonymous

Memory Care

Family/friend

September 18, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.5
Activities
5.0

Good place for my sister, fits her needs

We chose Waltonwood Cotswold because it was very family oriented and people were happy and comfortable. It is a smaller community so there is more interaction between the residents. The room sizes seem just fine foe what my sister needs. I would absolutely recommend the community.

Anonymous

Memory Care

Toured community

July 11, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Excellent. Not ready for AL

Anonymous

Memory Care

Family/friend

January 9, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Charlotte's Hidden Senior Living Gem

After an extensive and exhaustive tour of Charlotte Area assisted living facilities, we found WaltonWood at Cotswold the ideal place for my aging mother. The entire facility is spotless, roomy, and void of ANY whiff of "nursing home smell". The staff are genuinely engaged, friendly, and caring. Security and accommodations for Memory Care patients/residents are superior! I have no worries whatsoever for my mother's well being while she is here, which I would imagine would be the rest of her life. As far as I am concerned, this is one of Charlotte's hidden gems in the senior living communities here.

Anonymous

Memory Care

Family/friend

April 19, 2018

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Waltonwood Cotswold's assisted living model is exceptional as each resident is a beneficiary of all amenities. While many facilities just check a box, Waltonwood goes to great lengths to deliver exceptional service, clearly taking pride in their work. Such pride is reflected from food service and events to the security that includes a concierge greeting each entry and visitor, ensuring registrations in and out of the building, as well as enumerable facilitations and confirmations of its residents. At the crossroads of compassionate and professional care, residents quickly feel 'at home'. No matter what is promised in a brochure, the intersection of values and benefits ultimately depends upon deliverables. The surprise is that the deliverables have exceeded my expectations; the oversight/administration has a close and seamless communication amongst associates. It's a 'no excuse' atmosphere, each employee taking ownership of Waltonwood's reputation. Everyone is on the same page, never having to ramp up or refer to another to pick up the slack. Any question is handled---top to bottom and back---without excuses. The care management, as well as the executive director's office, is front and center, always accessible, with the highest professional approaches. There is good and gentle humor that prevails---appreciation for a 'family' environment includes warm greetings and updates. This is a facility that feels nothing like an institution; the services and staff are consistently at elite levels, genuine interest in each resident is miles away from affectation. The smiles and enthusiasm of everyone tells the story. Moreover, the respect given to residents is a key ingredient to the residents. No one is patronized; opinion/s and choices are always sought. Ensuring this sense of relevancy, the employee community is vibrant and engaged with each resident. While I expect cleanliness, I was very happy to see that there is a constant check in for various jobs all through the day and in the evening. Having experienced spreadsheets of activities--- nicely printed out on paper without followthrough--- at former facilities, I am delighted that the spectrum of events runs a long and wide gamut of interests. Is my father in the room? Nope. He's at the ballet, a concert, a shopping trip, at the museum...or, at happy hour sipping wine. If my father has forgotten a particular activity, someone is there to remind him and escort him to there if he so chooses. If not, someone is there to assist a different trajectory, if requested. Small things count: there's the wisdom to help a resident choose the appropriate clothes for the destination. Speaking of which----finally, there's a great laundry service!!! Choices in life are so key to the elderly---Waltonwood Cotswold has clearly made a decision to be exceptional in this way. Movies in a beautiful movie theatre feature the kind of films that can serve an entire visiting family. There are picnic opportunities within the exterior courtyard. Exercise classes are filled; the library and game rooms make for wonderful gatherings, formalized or as a family setting. Sans excuses or with the need to 'oversell' or compare, Waltonwood's costs are in keeping with exceptional staffing, oversight and facilitation. Having done some serious due diligence, I can say that there is no Assisted Living facility anywhere close to Waltonwood Cotswold. For our family, it's been a gift. I know this each time my father smiles and laughs. "I love it here," is a common refrain.H

Anonymous

Memory Care

Toured community

February 23, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

I like the interaction with the residents and the staff. The facility was well thought out and the staff appeared to genuinely care. It is on the higher $ side, but you are paying for the zip code. I am not yet convinced that would be important factor for Alzheimer's care.

Waltonwood Cotswold

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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