2150 W Golf Rd, Hoffman Estates, IL 60169
Laurie K
Loved one of resident/client
Overall a nice & safe community for our loved one
The facility does struggle with being short staffed. Communication with staff is a slow process. But we know that [name removed] is safe there and treated well.
Read all reviewsEden Vista Hoffman Estates
Eden Vista Hoffman Estates
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Eden Vista Hoffman Estates
A Place for Mom has scored Eden Vista Hoffman Estates with 8.9 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Eden Vista Hoffman Estates has 48 reviews with an average "overall experience" of 4.1 out of 5.
Anonymous
Assisted LivingFamily/friend
September 11, 2025
Care was not as good as it should be. Short staff and slow response to calls. Probably not recommend at those times unless they have changed their practices. I believe they were changing owners at the time and a lot was in upheaval but still unsafe practices.
Shannon S
Assisted LivingToured community
August 19, 2025
I was searching for an assisted living facility for my Godfather when his health took a turn and he couldn't live alone anymore. I reached out to Eden Vista Hoffman Estates due to their proximity to Ascension St. Alexius Hospital and the high reviews I found online. [name removed], the Director of Sale and Marketing, met with me the following day due to the urgency of the situation. Veronica sat with me and talked about my loved one's needs, both from a health and daily living standpoint as well as what he liked to do. She also went through options of care at Eden Vista Hoffman Estates as his health needs changed. I felt like I was in good hands and that Eden Vista was a company that valued trust, transparency, and integrity. [name removed]gave me an in-depth tour of all areas of the facility. I spoke to a few residents while sitting in the lobby and they loved living there. The personal and professional care given at Eden Vista Hoffman Estates is the the best!
AA
Assisted LivingFamily/friend
August 13, 2025
I really like everything about this community, all the people are very supportive and kind and make you feel loved
Laurie K
Assisted LivingFamily/friend
May 21, 2025
The facility does struggle with being short staffed. Communication with staff is a slow process. But we know that [name removed] is safe there and treated well.
Anonymous
Assisted LivingFamily/friend
May 2, 2025
The staff is friendly and kind and the facility is clean. My aunt suffered from bedsores for too long. Not super supportive in transportation needs especially for wheelchair. She only gets to shower 2/week.
Anonymous
Assisted LivingFamily/friend
April 25, 2025
What we like about the community is the activity directors and physical therapy are really great. I do think they should have one more CNA's on shift so residents can be changed more promptly. I do also think that the memory care residents are treated so kindly
Mark
Assisted LivingFamily/friend
November 21, 2024
We chose this facility initially because we needed a facility that coudl do a 2 person transfer, and they were able to do that here. Staff makes the residents feel like family! They are so kind!
Anonymous
Assisted LivingFamily/friend
November 18, 2024
A little expensive for the care our loved one receives. They are understaffed and have long wait time after pushing call button before staff comes to assist. I would probably not recommend this community at this point. I believe they were bought bulk another company and so lots of staffing issues and shortages.
Carrie E
Assisted LivingFamily/friend
September 20, 2024
She is content for now and that's a blessing. Transportation options could be better. Overall it's been as good as it could. I've had all positive interactions with the staff. The residents have been friendly as well.
Anonymous
Assisted LivingFamily/friend
July 1, 2024
My father in law has passed but we were very very happy there. He came out of his shell and did well while he was there. Everyone was super nice there. Most residents leave door open when they are in their unit. Every single person who walked by say Hi [name removed] . Not just a hi but by name. They got him to go down stairs for meals which he was not happy about and ended up enjoying. The response from management was very prompt when we had a concern. He enjoyed the food. Had a good variety. Biggest complaint was no stuffing on turkey day ! We had brought him a plate from home so not a big deal. He was fully incontanent so needed to be changed and a 2 person lift or sometimes Hoya. Most places wouldn't take him. I did negotiate in the contract a flat fee per month if he decided to not go down for meals or couldn't. Otherwise it is very pricey to pay per meal. A little deceiving in the paperwork. The transportation provided by them is for appointments only and is very limited. We thought since we were within the radius we could use the bus to transport anywhere including our home. Bus was broken more then it worked while he was there. We realize nowhere is perfect and everywhere is short staffed but overall very pleased while he was there. We did tour over 10 places. Stayed for rehab at several different ones and still more than happy with charter overall.
Anonymous
Assisted LivingFamily/friend
March 21, 2024
My loved one is currently a resident at Charter Senior Living Poplar Creek and she is getting very good care at this facility. Based on the experience, I would recommend this facility to others.
Anonymous
Assisted LivingFamily/friend
February 20, 2024
Charter was chosen because it's one of the few Level or Care 2 facilities in the area. It appeared to be the best option at the time and was a short drive away.I would tell people that the level of care is below average, the menu could be improved and the additional cost of Level 2 care is overpriced especially when my mother is rarely ever assisted by two care aides when she is moved in and out of her bed.
Anonymous
Assisted LivingFamily/friend
February 15, 2024
They are short staffed and would rather take all the residents into a common area to watch them instead of allowing them to be in their room and go check on them. They do not check on the residents very often and do NOT answer the call bell in a timely manner if even at all.
LR
Assisted LivingFamily/friend
January 11, 2024
We visited several communities and this one has a Shelter certificate so we do not have to move my mom again and the community is very friendly and they care about her.
Anonymous
Assisted LivingFamily/friend
December 30, 2023
Charter Senior Living is a community that truly cares for your elderly loved one. The staff is highly trained and goes above and beyond to make residents feel valued. As soon as you enter the community, you are greeted by a warm and welcoming positive atmosphere. The residents and staff enjoy each other's company and have a lot of fun together. The dining room serves delicious meals, the field trips are enjoyable, and the variety of activities caters to all interests. We are grateful for the exceptional care that Charter Senior Living provides.
Anonymous
Memory CareResident/client
December 22, 2023
My loved one spent a year at Charter, and their care made a significant difference in his life. The staff was exceptional, and they demonstrated genuine care and concern. [name removed] made the process of moving to Charter effortless and speedy, which enabled us to get settled in just a couple of days.
Jody E
Assisted LivingFamily/friend
December 20, 2023
My family & I highly recommend Charter Senior Living of Poplar Creek for your loved one. The friendly atmosphere is warm & welcoming! The staff is very professional, highly knowledgeable, & genuinely cares about each resident. Very importantly, the staff has an in depth understanding of the advanced phase of life the elders are in, so each resident truly gets the care they need. It's impressive! Along with the wonderful care, the meals are delicious, the activities are numerous & engaging, & the field trips are very popular! An aspect we greatly appreciate at Charter is the wonderful sense of community among the residents. They really enjoy each other! Charter Senior Living with its remarkable staff & fun loving community is a gem!
Christine J
Assisted LivingFamily/friend
December 20, 2023
My Father has received wonderful care and has made so many friends. Staff is very attentive and genuinely care for the resident. Security is great. I like how people need to check in and out for visits.
Joanne F
Assisted LivingFamily/friend
December 19, 2023
I highly recommend Charter Senior Living for elderly loved ones. The entire staff took great care of my dad and made him feel welcome from day one. The facility is clean and the staff is very caring, helpful and friendly. The caretakers were especially kind to my dad, who was a 2 person assist due to his back surgeries and limited mobility. My dad really liked that they offered mass on Sunday’s at the facility as well as a hair salon so he could get his hair cut with leaving. The receptionists are all kind and helpfully as well. While I was exploring options, Anna helped me with everything I needed to get my dad moved from Kentucky into Charter in Hoffman Estates. She went way beyond my expectations in helping transition my dad to a new place.
CJ
Assisted LivingFamily/friend
December 17, 2023
Charter Senior Living is the perfect community for your family. Their whole team is highly trained and they make you feel right at home. They have fun outings they take their residents. My dad really enjoyed seeing the Christmas light show this week. I highly recommended Charter.
Eden Vista Hoffman Estates
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.