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Eden Vista Rock Run

3320 Executive Dr, Joliet, IL 60431

For more information about senior living options:
(866) 374-4058
8.7
Review score
70 reviews
Add review
8.7
Review score
70 reviews
  • 5 star
    45%
  • 4 star
    26%
  • 3 star
    14%
  • 2 star
    9%
  • 1 star
    6%
See all reviews
7.7
Review score
683 reviews
29 facilities
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Eden Vista Rock Run
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Eden Vista Rock Run community exterior
8 photos
Eden Vista Rock Run in google map

Bill C

Child of resident/client

5.0 out of 5 stars

Very pleased with our experience at eden vista rockrun

The staff is great. [names removed] and all the nursing staff are great. My mother is doing great there. Plenty of activities to keep her busy.

Read all reviews

Eden Vista Rock Run

Eden Vista Rock Run in Joliet, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for Eden Vista Rock Run

8.7 out of 10
Review Score70 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.2
Friendliness
4.3
Care Services
3.8
Staff
4.3
Meals & Dining
3.7
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored Eden Vista Rock Run with 8.7 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Eden Vista Rock Run has 70 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 70 reviews

Last Updated: 10/6/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Bill C

Assisted Living

Family/friend

October 6, 2025

5.0 out of 5 stars
Verified Review

Very pleased with our experience at eden vista rockrun

The staff is great. [names removed] and all the nursing staff are great. My mother is doing great there. Plenty of activities to keep her busy.

L J

Assisted Living

Family/friend

August 6, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review of Eden Vista Rock Run

My aunt has lived at Eden Vista Rock Run since 2022. She seems happy with the services offered. The staff is friendly and caring. Questions are answered promptly. I believe she receives good care. The current owners, Eden Vista seem to be better organized than the previous two owners were. I would recommend Eden Vista Rock Run for people needing assisted living care.

LuAnn G

Assisted Living

Family/friend

August 5, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

I am happy with my experiences at this facility.

My mom is well cared for and It is comforting to know they are there for her 24-7. The staff has always been helpful and polite to our family and friends that have been there to see her. And it is very important to me that she is receiving her medication on time.

Larry E

Memory Care

Family/friend

July 11, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I think rock run is an excellent nursing home.

The head, nurse, [name removed], and Mom’s nurse [name removed] have taken very good care of Mom. [name removed] is able to get Mom to eat when I can’t. [name removed] has kept me apprised of all the new orders given by the doctor. [name removed] was very polite when I requested an x-ray for Mom.She explained that my sister had power of attorney and she had to make the request. Either she or [name removed] contacted my sister and the the x-ray was done within a couple of hours. I was impressed with the compassion and patience that Mom’s CNA’s demonstrated. This includes: [names removed], the activities Director ,is fantastic. her high energy keeps some residents awake who would otherwise be sleeping. when residents are playing a game [name removed] helps as many of them as she can. A few of the residents sometimes get angry with each other. [name removed] is able to separate them and calm them down so the excitement doesn’t extend to other residents The facility is well-maintained and that contributes to a serene atmosphere.

Anonymous

Assisted Living

Family/friend

April 30, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Eden Vista Rock Run

Like any place you have your loved ones, you need to be there and ask questions about their care. And ask your family member/friend their opinion. It took awhile to sort thru who does what. While this is a new experience for us, for them it's routine and they may not know you have questions. Concerns or comments. Sometimes language/phrasing may not match how you think. I can tell you that my only issue has been with communication and the CNA & nursing staff. I met with the director last week and hopefully it will be straightened out. He seems content and adjusting well.

Anonymous

Memory Care

Family/friend

March 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Attentive staff, very friendly facility

They are always there for me and my father. Whatever we need they are there for us and are very helpful and friendly. They answer all my questions and my concerns. Room sizes in memory care, they are big enough for two people with room to move around.

Anonymous

Assisted Living

Family/friend

December 4, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
2.0
Staff
4.0
Meals & Dining
2.0

Eden Vista Rock Run

The CNA and nurses are very nice. I don't like the pricing. They changed companies and now want to charge almost double what we have been paying. I am torn about recommendations I don't feel like they are worth the money they are charging

B Smith

Assisted Living

Family/friend

June 28, 2024

3.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
1.0
Care Services
3.0
Activities
1.0
Staff
5.0
Meals & Dining
2.0

Be Aware of Changes

As of [date removed], Trustwell has sold the Rock Run Assisted Living Facility to Eden Vista. During the meet and greet at the end of May with the new company we were told NO ONE WOULD BE LOSING THEIR JOB. Unfortunately, Eden Vista is not true to their word as they have fired six people from the facility. This includes the activity director, maintenance director, assistant executive director and others. The facility is less than half full and now staff has been cut even further. Many people are leaving due to the changes.

Anonymous

Assisted Living

Family/friend

June 21, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Staff
3.0
Meals & Dining
4.0

Review for Trustwell Living at Rock Run Place Assisted Living

I have reservations about recommendations. Seek another facility.

Anonymous

Assisted Living

Family/friend

June 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Review for Trustwell Living at Rock Run Place Assisted Living

The community and staff have been good all around. It's just the unfortunate that they have changed management/companies multiple times in the past year and a half. Which led to staffing shortages unfortunately. That would be the only issue we have experienced.

SO

Assisted Living

Family/friend

May 9, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for Trustwell Living at Rock Run Place Assisted Living

I would definitely let them know about the issues with the facility. Especially for the price to live there, you should be able to have a reasonable amount of a better quality of life than what they give.

TG

Assisted Living

Family/friend

April 18, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Review for Trustwell Living at Rock Run Place Assisted Living

They were a great resource when we needed quick respite care for our family member!

Linda K

Assisted Living

Family/friend

March 26, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful, amazing service, above and beyond and I highly recommend this to all my family and friends

My dad was there. [name removed] took care of me and my dad. She went above the call of duty. She worked hard for my dad to get there. The whole staff the nurses and front desk the activity lady the food the room I could go on and on. My Dad had excellent care. I owe it all to [name removed]. I could have done it without her. I can't thank Shannon and everyone else. They treat us like family. That's how she took care of us like her own family. She took care of everything and I had no worries with dad here! The experience was everything they promised to make my dad and family happy.

Anonymous

Assisted Living

Family/friend

February 17, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
1.0
Staff
2.0
Meals & Dining
3.0

Not recommended

My loved one was a resident at Trustwell Living at Rock Run Place and overall the experience was okay. I would not recommend the facility to others.

Shirley

Assisted Living

January 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Everything he needs

Our family looked at several places for my uncle. I should have started with A Place for Mom because they found several nice places for us to look at and he choose Trustwell Living . It has all the things my uncle needs and he likes the food.

Anonymous

Assisted Living

Family/friend

December 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

My loved one is currently a resident at Trustwell Living at Rock Run Place Assisted Living and everything has been very good for him at this facility so far. The cleanliness and friendliness are great. I would recommend this facility to others.

Deborah

Assisted Living

Family/friend

May 12, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
1.0
Activities
1.0
Staff
5.0
Meals & Dining
1.0

Our families experience is good

Our experience has been far from stellar. And two weeks ago I was locked in the building for 20 minutes. The two staff members on duty (it took me 15 minutes to find one and her excuse was that there are only two of us here right now) could never get all the clients out in a fire or other emergency. And I'm pretty sure you can't lock people in public buildings. This they have down in all of the common areas. But individual room cleaning is also supposed to happen weekly and for the first few weeks this was not being done. Now it is, or they know that I mostly visit only on weekends and have adjusted their schedules accordingly. The staff are awesome but there is not enough of them by about 1/2. They do seem to take a lot of unauthorized breaks I think. I will be addressing the staff "lounging and eating" in the common activity areas today. I mean he is there because I just couldn't do it anymore, but that is supposed to be their job. He still does not get showered twice a week, he had some skin lesions upon arrival that were diagnosed and had treatment and they tried to send him to ER after they neglected the treatment plan that was clearly In his case notes. Now they might be afraid to call me. Now while I have to consider the source, this is his #1 complaint. No meals are ever served warm always cold. There is clearly now enough help at meal times. I have only been there during that time twice but they started pouring 60 lemonades at 5 which is supposed to be when the meal starts. And one person was doing this. The next time all the residents had been served plates but no drinks were available. There is a monthly activity list that is transcribed daily for common areas and elevators. But at least half of these activities are false and never occur. The cost is average here for what we looked at. I liked that memory care is located right across the parking lot as some facilities didn't even have memory care. But if there are some strong improvements and very soon, we will be looking elsewhere.

Anonymous

Assisted Living

Family/friend

May 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Great Place!

My loved one is currently a resident at Rock Run Place. The staff is very friendly. The housekeeping is very clean. As far as the food, I would rate it 4.0 most of the time. The food is good, according to my loved one. I would recommend this facility to my own family and friends. It's a great place and would be the place that I would choose to go to if I needed any assistance care.

anonymous

Assisted Living

Family/friend

April 13, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Rock Run Place review

The local staff is amazing. Everyone is so kind, caring and friendly. They take really good care of my mom and stepdad and even bring ice water for their cat whenever they come to their apartment! The activity director is terrific and does a wonderful job!

M G

Memory Care

Family/friend

March 7, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
2.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

Think Twice

I'm not impressed with the community. I felt it was going to better than what it is. The community uses a point system for the care, and this raise the payment of care up each month. The staff communication with the family on the management side is good; however, the caregivers have a lack of communication internally with other staff.

Eden Vista Rock Run

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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