5.0 out of 5 stars

Verified Review

Great experience at Emerald Oaks

[name removed] are enjoying their time at Emerald Oaks. Everyone is so pleasant and makes it look so easy. We would definitely recommend Emerald Oaks.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

I made the right decision

Emerald Oaks is a wonderful place to live. The staff are wonderful and the residents are very friendly and welcoming. The food is delicious and beautifully presented. There are more fun things to do than you have time.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

3.0

Meals & Dining

5.0

Would definitely recommend.

I appreciate having a washer/dryer and a fully equipped kitchen in my apartment. Also, I like the independent living situation but know if I need help I will receive it immediately. I have an emergency call button that I wear around my neck. I've fallen twice and help showed practically immediately. Meals can be delivered if requested and they have 24/7 snack bar. Also, in-house PT is available. I'm happy with the size of my one bedroom unit. The kitchen cabinets are more than I need. A little more storage space for miscellaneous stuff would be nice. They do provide a pantry closet, which I definitely use. They provide van service to within 15 mile radius. This includes all the medical facilities in the Stone Oak vicinity.This is not something I require, but they also have individual garages. Not sure of availability. Plenty of parking though. There is a nice view on the backside, not so much on the front side, but ok.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Activities

5.0

Staff

5.0

Meals & Dining

3.0

Overall a great place to live!

The fact that the price goes up every year and being on a fixed income, the future did not look like golden years, but perhaps homeless, but I truly was happy. The food was just ok because leftovers were used as another meal with different name. Staff were all wonderful. Anything you need you just had to ask!

3.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

3.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

Overall a nice community with friendly staff, wonderful / active lifestyle with opportunities........

They could have had better organization and communication. They initially where conducting some pretty heavy repairs, a few safety issues that were addressed once brought to their attention. Based on the experience we have had so far, I would recommend this community to other families. They have new managers who had just started when we came on board so I think they have done well through the transition as changes always hard. Overall a nice community with friendly staff, wonderful / active lifestyle with opportunities to be as active as one would like. Staff is caring and attentive - quickly becoming extended family to the residents

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

Great Place and Great People

Emerald Oaks Retirement has been a great place for my dad. He has been there for two months and enjoys living there. He has made friends and is active.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Definitely recommended

I have no regrets with my decision to live here! The staff is great. They are very pleasant when I have a question or need help. Once a week, a housekeeper comes into my unit to mop/vacuum the floors, clean the bathroom & kitchen, change the bed linens and dust the furniture. I especially like the meals, they are healthy & tasty. The chef has monthly meetings with the residents to address their requests and needs. There are card games almost every day. There is also a theater that shows movies and hosts religious services. They also have a gym with lots of exercising equipment. There is a in-house pharmacy and small store. Needless to say, there are many amenities available, too. I would definitely recommend Emerald Oaks. I have spoken to many of the residents who have lived here a long time and are still happy with their experience.

4.0 out of 5 stars

Verified Review

My Tour Experience at Emerald Oaks Retirement Resort

Emerald Oaks didn't have any availability for our loved one.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Activities

4.0

Staff

4.0

Meals & Dining

3.0

A Great Home

We really love Emerald Oaks. My father-in-law has really enjoyed it and has embraced the social aspect of it, despite going there saying he wasn't going to make friends and wanted to keep to himself. It has really helped his mental sharpness to stay engaged with people - playing games, going on outings, etc. It has been a really good experience for him. We love the apartment. It's roomy, so he can fit a great deal of furniture in it. He's very comfortable there. As far as the food, some of the dishes are good. But the vegetables tend to be bland and mushy, and the food in general is lacking in flavor. While it's not great, It's not terrible either.

4.5 out of 5 stars

Verified Review

Cleanliness

4.5

Friendliness

4.0

Value for Cost

4.0

Activities

4.0

Staff

3.5

Meals & Dining

3.0

Looking at Retirement

It's been a very positive experience. The food here is great, but the menu needs to be tweaked. For example: they had a Spanish meal the other day that had broccoli, but you typically don't see broccoli with traditional Spanish meals. They have an older clientele and they need to be concerned about their health, salt intake, and how they're eating overall. Emerald oaks shouldn't be responsible for that, but the resident themselves should take more of an initiative. Some of their activities include different card games like hearts & bridge, as well as bingo. My apartment is one of the smaller apartments, but we do have a front room, a kitchen, and a bedroom. If and when we have visitors, they have common areas where we can sit and talk, like the library. They have couches and chairs that are out of the way from everyone else. The community allows pets; they also offer transportation to appointments and their weekly store runs with a 24hr notice, as the bus only holds 14. I would certainly recommend Emerald Oaks to others, it's one of the best.

4.0 out of 5 stars

Verified Review

Tour of Emerald Oaks

We toured Emerald Oaks Retirement Resort and it was a good tour experience. We ultimately chose another community because of their various floor plans, the ability to be on the ground floor since I have a grand piano in my apartment, and a closer proximity to family members.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Staff

4.0

Meals & Dining

2.0

my experence

The community is a good place. Communication is good between the staff and myself. They return calls in a timely manner. The food could be better, it lacks seasoning, variety, and the portions are small. I would recommend this community to others.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.5

Care Services

3.5

Activities

5.0

Very comfortable, great food, and a wonderful staff.

The food is great and the staff could not be friendlier and more helpful if they tried. We only moved here because our family insisted and now we are very glad we did. They have done an outstanding job of protecting all of us from the corona virus. Now that things are opening up somewhat, we are finding out about all of the activities and entertainment that they normally have, Our apartment is very comfortable and nicely laid out. We have also found all of the residents to be very friendly. There is a very happy group of people here, probably because they are treated well. They are very responsive to our needs. They are very pet friendly and because of that there are a lot of pets here. If our little dog could talk, I am sure he would give a 5 star rating. Their name is very appropriate, Resort Style Communities. It is not cheap but a great value for what you get living here. I would give it an unconditional recommendation to anyone.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

America's Next COVID-19 Hot Spot

In the midst of a global pandemic, the facility will not have residents wear a mask when in common spaces, despite advice from the CDC and direction from the Governor. The straw man argument that the "entire facility" is their home is jeopardizing the lives of hundreds of people in a high-risk population. Humanity aside, it endangers the profits and reputation of the facility and the company that owns it. They don't seem to care about either. Requiring masks when in the public spaces is the most caring, compassionate, and sensible thing a place could do. They are neglecting to do the bare minimum and it's shameful.

Response from Emerald Oaks Retirement Resort

January 24, 2025

Thank you for sharing your concerns about mask usage and safety during the pandemic at Emerald Oaks Retirement Resort. We understand how important these matters are, especially in a community with a high-risk population. The health and safety of our residents and staff have always been and remain a top priority. While we aim to create a comfortable home-like atmosphere for our residents, we also recognize the critical importance of following public health guidance. Your feedback has been heard, and we will review the concerns you’ve raised to ensure that our practices align with current health recommendations and reflect the compassionate care we strive to provide. If you would like to discuss your concerns further or share additional suggestions, please feel free to reach out directly. We value your feedback and are committed to continually improving the safety and well-being of everyone in our community.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Resort Living - not an exaggeration

My parents moved to Emerald Oaks just a little over a week ago. I cannot possibly say enough in this review to give credit to this amazing place. When the word “resort” is used, it is not an exaggeration. Emerald Oaks is beautiful and perfectly maintained. The staff is extraordinary. [Name removed] was so welcoming and helpful, [names removed] are obviously a great choice for resident managers. Everything was done to ensure that my parents were making a good decision. I have not encountered a single staff member who has been less than helpful. As I have opportunity to meet the residents, they are obviously happy to be there. That speaks highly of this wonderful place. The meals are exceptional and there are many activities. There is even an actual movie theater!!! My parents are very happy to have found Emerald Oaks, and that is the best endorsement of all. [Name removed]

3.0 out of 5 stars

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

This is a newer facility and very nice on the in side. Outside offers nothing, no swim pool, poor landscaping, loud traffic, and no place for residents to enjoy the outdoors. Our host was new and could not or would not answer some questions. Lunch was excellent and had many choices. The activities calendar did offer as much as other communities we visited. They do not offer assisted living, or memory care, which we would like to have available.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

EMERALD OAKS COMMUNITY Dishonestly Marketing Elderly Health Care

Emerald Oaks Retirement Community (Senior Living) used misleading marketing techniques to promote 24/7 onsite doctor/ nurse medical team services. In fact their website states: "...We always have a doctor on call to handle adjustments in medication, continued consultation, and urgent medical needs when they arise." Emerald Oaks promoted these services as essential for them and the medical team to process the application for Long-term Health Care on our behalf. When in fact, Emerald Oaks is "NOT" a licensed Long-Term Care Facility. First alert... When I had a little trouble getting out of the car and asked for some help the front desk concierge told us to "Call EMS (911)!" When asked; "can you get someone from the medical team? The response was; "the medical team does not work on the weekend." Not long thereafter, I was subjected to the lack of medical assistance again, for a COPD breathing treatment and they called 911! An ambulance paramedic gave a breathing treatment - returning breathing to normal - but took me to Baptist Hospital where I was admitted without any records as a 'new patient' with 'new doctors.' Beware, this can happen to the best of us. I am a retired Professor and Physician, MD, DRPH, MPH. When it comes to trust in health care providers, reliability and proficiency are vital. As you will see elderly health care comes at a high price. Published Elderly Patient Medical Studies have resulted in new standard protocols to avoid unnecessary expose of elderly patients to hospitalization, repeated assessments, or changes to medications, needless testing procedures and exposure to hospital contagions. A team of 'Unfamiliar New Cardiologist' gave their 'New Patient (Me) a 'Beta Blocker', whose heart rate went down to 30 and stopped! After reviving me two cardiologist informed their new patient of repeated heart-stopping caused by the Beta Blocker and recommended surgery to insert a "pacemaker!" While heart-stopping episodes continued on a daily basis, Tramadol, an opioid which contains codeine and morphine; resulted in a near medically induced comatose state, the inability to speak, to concentrate, confusion, unusual weakness, plus loss of control of bodily functions. Codeine and morphine are listed as drug allergies on patients' medical records for nearly 30 years. In summary, 1. Patient remained in speech therapy for about 6 weeks, even after hospital discharge. 2. Patient's right arm and hand became dysfunctional, inflamed, burgundy in color, edematous with severe pain due to prolonged IV insertion. The damage appears permanent and disabling. 3. Patient's bed sores were painful and perplexing throughout hospital stay. 4. Patient developed pneumonia the last week of extended 30 day hospital exposure. Emerald Oaks and the medical team failed to provide 24/7 service as originally promoted and promised. As for 3 meals per day... I missed them too. Additionally Emerald Oaks kept our deposit. Emerald Oaks management and the Regional Director of the Medical Team readily admitted to the use of 911 Public EMS as essential for their risk mitigation strategy to avoid liability. Further stating it is a common practice throughout the industry. Emerald Oaks Staff uses the Medical Team to promote Emerald Oaks Long-term Health Care Services; when it is in fact "NOT a licensed Long-Term Facility, providing 24/ 7 Doctor and Registered Nursing Services?" At the very least, it also appears to be an exploitation of San Antonio's public Emergency Medical Services (EMS) by corporate health care providers and its improper abuse of taxpayer's public funds to avoid responsibility.

Response from Emerald Oaks Retirement Resort

January 24, 2025

Thank you for taking the time to share your detailed and honest feedback about your experience at Emerald Oaks Retirement Resort. We are truly sorry to hear about the challenges you encountered and deeply regret that our community did not meet your expectations. Your concerns about transparency, marketing, and the availability of medical services are serious, and we take them to heart. We strive to communicate clearly about the level of services we provide, and we apologize if there was any misunderstanding regarding our medical capabilities. Emerald Oaks is an independent living community, and while we aim to support our residents with resources and external partnerships, we do not operate as a licensed long-term care or medical facility. Your feedback highlights the importance of ensuring clarity in how our services are represented, and we are reviewing our materials and processes to address this. We also sincerely regret the difficulties you faced during your health emergencies and the impact this had on your trust in our community. We understand how critical reliable medical support is, especially for seniors, and we are committed to addressing any operational gaps and exploring ways to better assist our residents in urgent situations. If there’s anything we can do to help address your concerns or provide further resolution, please feel free to reach out to us directly. Your feedback is invaluable in helping us improve, and we genuinely appreciate you bringing these issues to our attention.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Emerald Oaks great place.

My husband and I love Emerald Oaks. The staff is first rate being so helpful to all showing kindness and always available to help. There are many activities provided that we may participate in as well as entertainment to enjoy. We have some great Chefs and serving personnel. In a few words a great place to Iive.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Friendly and Quiet.

Emerald Oaks is a beautiful, friendly and happy place. The staff is helpful and go out of their way to find answers and resolve problems. What I like is how quiet it is.

4.5 out of 5 stars

Cleanliness

4.5

Friendliness

4.5

Value for Cost

4.5

Care Services

4.5

Activities

4.5

High on my list

I am searching for Senior Communities in which to move. My daughter and I visited Emerald Oaks. [name removed] gave us a tour and treated us to lunch there. A number of residents introduced themselves and said how much they like it there. [name removed] and the staff were very nice and knowledgeable. The facility was spotless and very well kept. The offer all of the amenities one could hope for. [name removed] has stayed in touch since our visit and offered her help in various ways. I am not quite ready to move just yet but will before long. Emerald Oaks is high on my list.

Emerald Oaks Retirement Resort

Senior living options offered

Pricing

Base fees by care type

Reviews

for Emerald Oaks Retirement Resort

Great experience at Emerald Oaks

I made the right decision

Would definitely recommend.

Overall a great place to live!

Overall a nice community with friendly staff, wonderful / active lifestyle with opportunities........

Great Place and Great People

Definitely recommended

My Tour Experience at Emerald Oaks Retirement Resort

A Great Home

Looking at Retirement

Tour of Emerald Oaks

my experence

Very comfortable, great food, and a wonderful staff.

America's Next COVID-19 Hot Spot

Resort Living - not an exaggeration

EMERALD OAKS COMMUNITY Dishonestly Marketing Elderly Health Care

Emerald Oaks great place.

Friendly and Quiet.

High on my list

Neighborhoods

Similar communities nearby

Hill Top Lodge

The Waterford at Thousand Oaks

Towne Oaks Apartments

Independence Hill

Franklin Park TPC Parkway Independent Living

Overture Stone Oak 55+ Apartment Homes

Franklin Park at Sonterra - IL

Independence Hill Assisted Living

The Inn at Los Patios

Other Senior Housing in San Antonio, TX

Emerald Oaks Retirement Resort

Senior living options offered

Pricing

Base fees by care type

Reviews

for Emerald Oaks Retirement Resort

Great experience at Emerald Oaks

I made the right decision

Would definitely recommend.

Overall a great place to live!

Overall a nice community with friendly staff, wonderful / active lifestyle with opportunities........

Great Place and Great People

Definitely recommended

My Tour Experience at Emerald Oaks Retirement Resort

A Great Home

Looking at Retirement

Tour of Emerald Oaks

my experence

Very comfortable, great food, and a wonderful staff.

America's Next COVID-19 Hot Spot

Resort Living - not an exaggeration

EMERALD OAKS COMMUNITY Dishonestly Marketing Elderly Health Care

Emerald Oaks great place.

Friendly and Quiet.

High on my list

Neighborhoods

Other Senior Housing in San Antonio, TX

Your privacy, your choice