4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

4.0

Meals & Dining

5.0

Definitely recommend

The new community will finally open in February 2023, which will have both Assisted Living and Memory Care. What stuck out to us here was the affordable Memory Care and the up grades (such as roll in showers, in which some of the others did not offer). We liked the idea of a flat fee, no add ons, which would have made AL at other communities almost impossible. The Staff has been wonderful to my mother. I have become friends with many, as I look at this as a partnership, what can I do to help you help my mother. I am a very proactive and supportive family member and I feel that is very much appreciated by the staff. I visit with my mother 3 to 4 times a week. Since my mother has dementia, some activities are a challenge. But the staff and residents encourage her and support her. Housekeeping is provided, at first I was not pleased but I believed they have changed cleaning companies. I would definitely recommend them to family and friends.

4.0 out of 5 stars

Verified Review

Tour experience

Fox Trail at Manassas is an absolutely BEAUTIFUL facility. This is a place that I would move to in the next 5 years. It is for more active, independent people I would say but they do offer care. I saw a lot less people in wheelchairs than other places I visited. The only downfall was I did not see many staff out and interacting with the residents, but it may just have been the time I was there.

1.0 out of 5 stars

Activities

1.0

Meals & Dining

1.0

.

Don't send your loved one here. Staff is rude. Facility is dirty. No one in charge

3.0 out of 5 stars

Verified Review

Cleanliness

2.5

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Staff

3.0

Meals & Dining

3.0

Hoping for improvements

We have been disappointed with some things during our experience here at Fox Trail. I heard it was bought out by English Meadows at the beginning of the month so we are just hoping that things will improve, especially the cleanliness. They were not cleaning my loved ones room often at all, but they are starting to clean it everyday. The facility needs some TLC and we are hoping to see that soon.

5.0 out of 5 stars

Verified Review

my tour

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Staff

5.0

Meals & Dining

5.0

The community really helped my loved one improve his mobility and he was himself again. The community was clean and neat and the staff was very friendly. I would recommend this community to others.

4.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

4.0

Value for Cost

5.0

Care Services

4.0

Staff

4.0

Meals & Dining

4.0

Appreciating Fox Trail's Efforts

I would highly recommend Fox Trail. It's an older facility, built in the 80s maybe, so don't expect the most modern amenities. But that's not what 's critical. It's the staff and how they're taking care of the patients. And I have every confidence they have done that to the best of their ability. When my loved one was moving in, his room was impeccably clean. But then there was a reduction in staff, and it was not as clean. The public areas have always been impeccable, but I would have liked his bathroom to be cleaner. The people there were very friendly, very attentive, and most of the staff was really, really good. As an example of how much my loved one appreciated them - when we left, he gave corsages to every staff member, including the men to give to their wives, as a thank you. He loved to give flowers to people. When he talked about the food, he would tell me that certain foods were good - he loved their breakfasts. Some meals he liked a lot. Comfort foods like beef stew and chicken and dumplings were his favorites. And other meals he liked less, which is pretty typical of just about anybody. They had been without an activities manager for some time, and they just hired one shortly before we left. I was impressed with the young woman they hired. She had all kinds of plans. The senior staff, especially the director, was outstanding. On the 1-5 scale, I'd give her a 7. She was direct, she always called me if she had a question, and she always let me know what was going on. She and I got along very well. She was great with the residents, and she was willing to get down and wash the floors like the rest of the staff. She was willing to roll up her sleeves and do anything and was very friendly with anybody she came across. One of the staff members who helped us move in said she would work 7 days a week for this director, that she had been there forever and was very happy there. When you hear staff talk about a boss that way, that really says something. Not too many of us can do that. I was impressed with the value - I thought the cost was very reasonable considering what they had to do for my loved one. And in comparison to friends with husbands in other facilities, Fox Trail was less by several thousand dollars. When we left, I told the director we'd see them in about six months. I know my loved one's health is going to go downhill again, and I would definitely take him back there.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Outstanding discussion with [name removed] several times. She followed up with additional information relevant to my mom’s situation. She was very clear on current safety standards which I admire. They truly have the residents safety as a priority. Really like their care team philosophy of “pay by task” versus minimum hours.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

I would not recommend this facility to families looking for an assisted living facility for their loved one. Facility is not secured which means that strangers can walk in off the street and roam hallways. There is no receptionist to greet visitors. There is only a sign-in visitor roster which allows strangers to have access to names of residents.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Loving Care

My Mother is a resident at Fox Trail in Manassas. She has been receiving EXCELLENT care. My family is very pleased and IMPRESSED by the compassion shown by ALL of the staff working with her. All of the staff (including housekeeping, chefs, activity director) work together as a team to provide wonderful care for the residents keeping their best interests in mind. I would agree this is not a typical "assisted living" facility, it's so much more! They work out individual care treatment plans for each resident. It caters to the residents that have more specialized needs in a manner that provides respect and dignity. It is completely evident that the staff truly cares for my mother and that they work where they do because they LOVE the residents. They exceeded my expectations and have lovingly met the needs of my mom. I am SO HAPPY we found them!

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Loving Care

My Mother is a resident at Fox Trail in Manassas. She has been receiving EXCELLENT care. My family is very pleased and IMPRESSED by the compassion shown by ALL of the staff working with her. All of the staff (including housekeeping, chefs, activity director) work together as a team to provide wonderful care for the residents keeping their best interests in mind. I would agree this is not a typical "assisted living" facility, it's so much more! They work out individual care treatment plans for each resident. It caters to the residents that have more specialized needs in a manner that provides respect and dignity. It is completely evident that the staff truly cares for my mother and that they work where they do because they LOVE the residents. They exceeded my expectations and have lovingly met the needs of my mom. I am SO HAPPY we found them!

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Not a memory care facility

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Smell only 25 residents. Reminds me of a 1990 nursing home with small apartments. There is no activity director. The residents that I met were not active: wheel chair bound sitting in the halls looking very out of it. Not a place where you want someone to be that understands and desires social interaction.

3.5 out of 5 stars

Verified Review

Cleanliness

3.5

Friendliness

3.5

Value for Cost

3.5

Very small!

The Amerisist was a very small community and my grandmother was used to a larger home. The rooms were overall very small and were due for a refresher. The staff were very friendly, though, and greeted us with a packet of information and seemed very prepared for us.All of the staff knew the residents by name and seemed to engage with them very well.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Nice Small Community, My Mother Is Doing Well Here

Everything is going wells for my mother here at this community. The location is very convenient for me. The community is five minutes for my home. They have a lovely staff, they are always willing to help, and attentive. My mother needs some extra attention, and they have been very accommodating with that. It is a smaller community compared to others, but it has a nice family vibe. Their rates fit our budget. This is a nice garden style community.

4.0 out of 5 stars

Cleanliness

2.5

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Great Place

I visit there regularly for the past 10 years I love the staff there they are always helpful when it comes to the care of the residents they know what they're doing the Residents seem happy and healthy the food looks to be home made and the residents eat well Ive ate lunch plenty of times and had a great experience I'm reading some of the reviews on here and it's shameful to see that some people would say anything if their not happy I've had a wonderful experience with visiting and volunteering here with the residents at Amerisist of Manassas.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Very Impressed

They have done a lot well. They are very attentive, because it is a small facility. Their routine has been incredibly beneficial to my loved one, as well as the care she is receiving. The thing they can definitely improve on is their food; the menus are very odd and I am not sure about the nutritional value. The building itself is a little older too, but they are updating it.

2.0 out of 5 stars

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Visited at 5pm on Sat, 10/3/15. Very small,1 level, maybe 25 rooms. Quiet. Clean and neat. Too small for mom.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

VERY BAD PLACE

My husband was a client at this facility and the one in Warrenton prior to that. This company does nothing to improved their facilities. In Warrenton my husband was without air condition all summer. His room was 85 most of the time. They were always going to fix it but did nothing. Not even fans were provided by them. They made numerous mistakes with his medicine. Saying some were given, charted when they couldn't even find the bottles when I went to take him home for the weekend. Moved him to Manassas to in hopes of getting a better place and it was worse. [removed] The odor was awful. Management refused to change the carpet for 2 1/2 weeks and when they did, only did the bedroom area not the area outside of his door. Gave them notice I was moving his, 35 days and now they are saying I didn't give but 15 days notice and want me to pay for the other days, plus saying the room in Manassas was more expensive and trying to charge me for that. I was told it was a lateral move and the same. They will not call me back. An awful experience with them. I feel they broke the contract by not providing a safe, healthy environment and poor medical management. Where do you go to get help for places like this. DO NOT GO THERE.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.5

Care Services

5.0

Activities

4.0

need to be better about cleaning

The only thing I have noticed at Amerisist of Manassas is they really need to be better about cleaning moms room. The last time I was there I had to clean her bathroom for her. The staff does take really good care of mom there. They are very attentive to her needs. They are always giving me updates. I appreciate that this is a small facility so mom doesn't get lost in the mix. Overall I am quite pleased here.

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