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Grossmont Gardens Memory Care

4960 Mills St, La Mesa, CA 91942

For pricing & availability:
(866) 374-4058
8.6
Review score
59 reviews
Add review
8.6
Review score
59 reviews
  • 5 star
    35%
  • 4 star
    31%
  • 3 star
    14%
  • 2 star
    12%
  • 1 star
    8%
See all reviews
8.8
Review score
208 reviews
2 facilities
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Grossmont Gardens Memory Care
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Grossmont Gardens Memory Care
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Anonymous

Child of resident/client

5.0 out of 5 stars

Grossmont Gardens Memory Care

Grossmont gardens has been great. They have been great with my father. He is well cared for. Med tech is very good. They communicate very well with me.

Read all reviews

Grossmont Gardens Memory Care

Plateau Village Memory Care, a Sinceri Senior Living community, offers residential living for residents affected by Alzheimer's and related dementia. Along with family-centered programs and services, the community provides cozy common spaces that are perfect for enjoying the California sunshine.

The community provides resources and education for resident family members as they navigate through their loved one’s memory care diagnosis. Along with family partnership and continual education, compassionate caregivers put significant focus on engaging residents where they’re at with purposeful programming, socialization, Signature Dining, and overall wellness. Residents also have access to personalized care plans, including assistance with activities of daily living, incontinence care, medication management, and more.

The welcoming community provides residents with the choice of private and companion suites. Each floor plan features plenty of living and storage space, large windows, and bathrooms equipped with safety bars and handles. Residents are encouraged to bring along their favorite belongings to personalize their space. Families looking for temporary care options can utilize short-term respite care services, where loved ones can enjoy all the same services and amenities as the permanent residents at Plateau Village.

State licensing information

To explore the licensing information and compliance histories of senior living communities in the state of California,...

Senior living options offered

  • Memory Care

Grossmont Gardens Memory Care

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

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Reviews

for Grossmont Gardens Memory Care

8.6 out of 10
Review Score59 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.9
Friendliness
4.3
Care Services
3.5
Staff
4.2
Meals & Dining
4.1
Activities
3.9
Value for Cost
3.6

A Place for Mom has scored Grossmont Gardens Memory Care with 8.6 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Grossmont Gardens Memory Care has 59 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 59 reviews

Last Updated: 7/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Joy

Memory Care

Family/friend

July 8, 2025

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Staff
3.0
Meals & Dining
2.0

Avoid this place like the plague

There is no consistency in care at Grossmont Gardens. My mom was not changed regularly, whenever I picked her up for a doctor's appointment I would have to leave very early knowing that she would be in no condition to go out. 1) She developed an awful rash, but no one bathing her thought to send her to the nurse. 2) There was an outbreak of scabies at the facility, no one notified me even as my mom had a rash on her wrist 3) I picked her up at 1am to take her to the Emergency Room, there was no one on the floor with the residents when I arrived. 4) I have picked her up after breakfast with feces on her pants. 5) I have countless complaints that went unanswered.

Anonymous

Memory Care

Family/friend

June 25, 2025

5.0 out of 5 stars
Verified Review

Grossmont Gardens Memory Care

Grossmont gardens has been great. They have been great with my father. He is well cared for. Med tech is very good. They communicate very well with me.

Katherine W

Memory Care

Family/friend

April 9, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

a bit of sanity in our insane world

Give them all 5's. I doubt my FIL participated in any activities. I was able to observe a lot of things going on when walking through. Staff was always helpful and friendly. It takes special people to work in a unit like that. It is very confusing putting a loved one in a facility. I could ask anyone I saw a question and they either had the answer or directed (or took me to) the person who would have the answer. [name removed] was in a double that shared a bathroom with another double. I never say anyone use the bathroom. His roommate had too much stuff stacked up in the room. By the second day someone had moved his things around which helped a lot. Between wheel chairs and furniture it was "cozy". I would encourage family to bring as little as possible and add as things are needed. They really need so little. Laundry staff was awesome. Frequent washings, keeping track of who had what...[name removed]'s roommate looked like someone had brought everything he owned and dumped it in the room. Several large suitcases, dresser, wheelchair etc. The poor man was never out of bed, basically vegetative. It would have been easier to care for him if 95% of the stuff was not there.

Steve H

Memory Care

Family/friend

April 4, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Pretty good fit for my dad

My dad has pretty severe dementia. He seems to be fitting in at Grossmont Gardens memory care pretty well. The staff there seemed kind and genuine. The facilities and food are good. My dad seems to be doing better there than he was at my house. He didn’t really have anybody to connect with while we were gone at work. I feel comfortable knowing that he has other people to hang out with during the day.

James

Memory Care

Family/friend

July 5, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Grossmont Gardens Memory Care

Grossmont Memory Care is the perfect place for my mom. The staff is amazing! I really mean it! I visit every day and have seen how much love, kindness, and support the staff brings to their patients. It's unbelievable, and I couldn't be happier."

Katherine Weaver

Memory Care

Family/friend

June 4, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Dad was not an easy man to deal with

Wonderful people and care at Memory Care. They were very understanding when [name removed] would block the public restroom (his "office"). He kept climbing out of bed and trying to sleep on floor, so they added a mattress on the floor next to his bed. Never heard a cross word from any employees....even after he sucker punched an aid. That was his only instance of violence.

Robert K

Memory Care

Family/friend

December 14, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Grossmont Gardens

Grossmont Gardens is not the ideal place for [name removed] but none of the facilities that I toured are. Memory care facilities appear to be geared for patients with Alzheimers type dementia, not Lewy Body which I believe that [name removed] has. The activities do not challenge him and he is bored and frustrated. He has made numerous attempts to climb the wall surrounding the facility. The best feature of the facility is it's location. Convenient for me and his girls to visit him. I would recommend Grossmont Gardens. The caregivers are good and the activities are good for most of the residents. They bring in entertainment regularly and have events for family to attend

Liz

Memory Care

Family/friend

July 19, 2023

3.0 out of 5 stars
Cleanliness
1.0
Friendliness
5.0
Value for Cost
1.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Unsanitary/Unsafe Conditions

The caregivers are amazing. Unfortunately there has been a lot of turnover causing daily staff shortages and cutting corners since the new owner took over a few months ago. Promises for improvements have not happened. With the reduced staff there are safety risks , accidents, and an overall lack of cleanliness. I've witnessed residents sliding out of their wheel chairs, fighting with each other and wandering around calling for help that didn't happen in the past. With only three staff members on duty in the common areas, everyone has to wait. Clothes with nametags disappear. Bathing is not happening twice a week as required. Door handles/chairs are sticky, urine stains/smell, brown stains smeared on patio floor, food smeared on chairs from apparent "spills" or where someone got sick which haven't been cleaned up for weeks. Previous ownership had staff working daily to clean and maintain sanitary/safe conditions for residents. Still waiting for conditions to improve.

Corrine D

Memory Care

Family/friend

May 31, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My sister stay!!

Overall, the experience there has been amazing at the beginning. I think I was upset because we lost a lot of our clothes but now it seems to be under control with the new management and I love the caretakers. They’re amazing. They love on the residence my experience there the food is amazing and I eat there a lot Over all and give you guys an A

Judith

Memory Care

Family/friend

May 30, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would recommend

Based on the experience we have had with Grossmont Gardens I would not hesitate to recommend them. I can't find any negatives to pass on.

Anonymous

Memory Care

Family/friend

April 25, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Not a good experience

Internal changes in staffing seemed to be causing issues. The response time to help me plan for future care was very slow. My mother fell there twice and I had to provide additional caregivers 24/7 for over the 6 weeks that the doctor ordered. I was not satisfied with the management so I removed my loved one and brought her back home. Based off of our experience, I would not recommend Grossmont Gardens for memory care.

Bethany

Memory Care

Family/friend

November 2, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A great place for loved ones

We like the smaller scale of this community in comparison to other larger ones. We definitely love the staff team there - we have nothing but good things to say about them, no complaints at all. Every time we come to visit the residents and staff seem to be really happy and enjoying their time. Based on our experience we would absolutely recommend Plateau Village to other families.

anonymous

Memory Care

Family/friend

November 1, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0

Ask questions concerning medication with their pharmacy

We weren't completely informed about how they do their prescriptions with Ron's pharmacy was . We had some issues with that pharmacy trying to get his medication. The few days he was here he was not getting the medications that he needed. The pharmacy needed a doctors note and we were not told that. They need to be more forthcoming with that information for new residents before they move in so they do not have the same issue.

Cindie

Memory Care

Family/friend

October 26, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
2.0
Meals & Dining
5.0

Our experience at Plateau Village

The biggest issue that I had was that they lost all of my mothers clothing. They were all clearly marked and they lost full sets of sheets and literally all of her clothes. She came with a large suitcase full of clothes and left with a little bag. They could never explain to me where they went. I even told them I wanted to wash the clothes but they took them anyways. They never changed her sheets once while she was here. I could not get a hold of management. Once the paperwork was signed, they will not speak to you. You can only speak to the floor staff which was very concerning. Medications was an issue as well. They were not giving it to her like they should have., When I took her out, she had many more pills that she should have. The regular staff are wonderful. Very friendly and as helpful as they can possibly be. They made an exception for my mom to bring her little dog while she was here and I did really appreciate that.

Corrine D

Memory Care

Family/friend

September 19, 2022

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Love this place

My daughter is an activity Director in Washington and I knew what to look for. I am very grateful for all the caretakers there. They’re very loving and treat each person personally. They bring out their personality and characteristics and everything they do. My sister seems very calm and very happy there and I am always invited to all the events and try to stay up on the alzeimers seminars. Love the food here and especially love the activity Director [name removed]. She is an amazing woman and gives a lot of her tell us to everything

RW

Memory Care

Family/friend

September 12, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
2.0
Meals & Dining
2.0

Research Better

My loved one, is no longer at the community. They did not have enough staff. They could not provide the level of care, that was needed for my loved one. They seemed to provide, better care for those in memory care. The food was sometimes good, and other times it was not good. They need to do a better job, of evaluating the residents better.

L.S.

Memory Care

Family/friend

August 22, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
1.5

Buyer Beware

They have a good closer that moves you in, but after that, you'll have to read the small print to find out what exactly you've signed. You're signing 40 pages, so you gloss over things assuming that it'll all be on the up and up, but it's pretty much all in their favor. I assumed there would be more communication, so I'd know what's going on with my loved one. I don't know if they have a program like other places, where you can log in and see what your loved one is up to. I always had to hunt down someone and it was never the same person as the day before. That might just be the nature of these communities as my loved one is at a new place, but we're still having the same issue with communication. You have to work too hard to find out what's going on. Sometimes you do get an answer, but most times you're struggling.

anonymous

Memory Care

Toured community

August 22, 2022

4.0 out of 5 stars
Verified Review

Community Tour

We toured at Plateau Village Memory Care and found nothing wrong. We just didn’t click with the staff as much as we did at another place.

Dave

Memory Care

Family/friend

April 19, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0

Smaller community. More hands-on.

It's pretty much what we expected it would be. When we were first touring different facilities, Plateau Village stood out as a little bit smaller than some of the others. They're a little more hands-on because they don't have as many residents to keep track of and help. Because it's a memory care unit, sometimes clothing and things gets mixed up, which is frustrating. But when I come to the staff with questions or concerns, they're always helpful. Plateau Village also seemed to be the best bang for the buck - they were the lowest price of the three places we toured.

anonymous

Memory Care

Family/friend

March 22, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Would recommend to others

The initial reason that we went with Plateau Village at the time because of the experience we had with the director, but unfortunately that person did not stay. They transitioned/were taken over in January and the communication has not been as good as it was in the beginning. The staff who are working with the residents daily really do care about them and that is what matters the most. We would recommend them to others.

Grossmont Gardens Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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