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Heritage Lake Country

2975 Village Square Drive, Hartland, WI 53029

For pricing & availability:
(866) 374-4058
8.7
Review score
23 reviews
Add review
8.7
Review score
23 reviews
  • 5 star
    26%
  • 4 star
    44%
  • 3 star
    9%
  • 2 star
    17%
  • 1 star
    4%
See all reviews
7.5
Review score
474 reviews
16 facilities
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Heritage Lake Country
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Heritage Lake Country community exterior
24 photos3 floor plans
Heritage Lake Country in google map

Anonymous

Child of resident/client

5.0 out of 5 stars

Grateful for Heritage

Heritage Lake Country has been GREAT! The facility itself is beautiful and well maintained. The staff all address my Mother by name, as well as asking her about events that she's involved in. She enjoys the activities that are offered. I routinely receive updates from Heritage related to events and facility updates. Available medical care and monitoring has been excellent.

Read all reviews

Heritage Lake Country

Welcome to Heritage Lake Country senior living community in Hartland, Wisconsin! This community provides independent living, assisted living, and memory care services to seniors in the quaint town of Hartland, Wisconsin. Staff members work to create safe and welcoming spaces for seniors to lead active lifestyles — where they engage their minds and spirits with a wide variety of activities and services.

Heritage Lake Country is conveniently located near area shopping and restaurants, with easy access to all the natural beauty Hartland has to offer. Residents here can take advantage of the many parks, lakes, and even state forests in the area, filled with fishing, boating, walking, hiking, and biking for seniors of all experience levels.

Community Amenities and Services

Heritage Lake Country offers a variety of specialized care services, with community therapists available to provide additional support and services as needed. Residents enjoy meals prepared by the professional chef in the restaurant-style dining room, where nutrition and satisfaction meet. Special meal programs are available for residents who require dietary accommodations.

Residents may enjoy the spacious indoor and outdoor common areas such as the indoor pool, game room, beauty parlor, outdoor patio and fire pit, and cozy fireplace. Scheduled on-site and off-site...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Heritage Lake Country

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Heritage Lake Country

8.7 out of 10
Review Score23 reviewsWrite a review
Overall Experience
3.6
Cleanliness
3.7
Friendliness
3.8
Care Services
3.5
Staff
4.3
Meals & Dining
4.3
Activities
3.8
Value for Cost
3.4

A Place for Mom has scored Heritage Lake Country with 8.7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Heritage Lake Country has 23 reviews with an average "overall experience" of 3.6 out of 5.

Filters

1-20 of 23 reviews

Last Updated: 11/26/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

November 26, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Grateful for Heritage

Heritage Lake Country has been GREAT! The facility itself is beautiful and well maintained. The staff all address my Mother by name, as well as asking her about events that she's involved in. She enjoys the activities that are offered. I routinely receive updates from Heritage related to events and facility updates. Available medical care and monitoring has been excellent.

Anonymous

Assisted Living

Family/friend

October 30, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Overall good experience

Overall it has been a good experience and my mom seems happy there. However, there's one lady at the front desk that is always very rude to me and many times I have sent emails to the staff trying to get an update on my mom's condition and they typically never get back to me so the communication piece is not great.

Anonymous

Independent Living

Family/friend

June 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

A nice place with some elements needing improvement

I feel there is a lot of inconsistency, and it's sometimes difficult to get matters addressed. The activities director has done a lovely job of getting my mom to participate and be involved. Getting someone to clean a bathroom can be impossible, and getting someone to fix something broken in a room can be impossible as well.

Lindsay

Assisted Living

Family/friend

December 12, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Heritage Lake Country

I would say my mom seems very happy there. We picked it because of location and the facility was nice.

Anonymous

Independent Living

Family/friend

February 10, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

A comfortable and pleasant room

What we really like about Heritage Lake Country is our loved one's room- it is quite spacious and comfortable. The administration is usually very responsive. It's not easy to contact the different departments by phone. However, improvement in communication between families could be better.

Dennis

Assisted Living

Family/friend

November 9, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

The community made my loved one feel safe, and this was the most important to us. The staff has also been helpful. We feel that everything is going well, and there is no improvements needed at this time.

Anonymous

Assisted Living

Toured community

June 23, 2022

4.0 out of 5 stars
Verified Review

My Tour Experience at Heritage Lake Country

Good community, too far from family to visit.

anonymous

Assisted Living

Toured community

March 28, 2022

5.0 out of 5 stars
Verified Review

Tour experience

We had a great tour experience with Heritage Lake Country. We ended up deciding on another place over this one, but either way we would have been comfortable having mom here as well. It looked like a great facility.

D F

Assisted Living

Toured community

December 6, 2021

4.0 out of 5 stars
Verified Review

My tour review

This community was nice but I just did not get the feeling that this was the place for my loved one when I walked in.

Renee R

Assisted Living

Family/friend

September 16, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Best place for loved ones

This facility is awesome, don’t look anywhere else! The absolutely care, have staff that cares, nice activities,. They do what you expect and more! Great job team

Best place

Assisted Living

Family/friend

September 12, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Don’t look anywhere else

This place is amazing

Anonymous

Assisted Living

Toured community

August 6, 2021

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Felt like a big hotel and not as friendly environment. Best room with a separate bedroom, large living room and kitchen space but they would be on the 2nd floor without views of green space and didn’t like the feel of hallway and elevator outside their room.

Anonymous

Independent Living

Family/friend

March 18, 2021

2.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

Stay Away!

It has been a terrible experience for us. The main point is the community didn't assess my loved one correctly. They wouldn't take the long term insurance and they wouldn't take any claims because the community put her in independent living. My loved one never left their room. The staff seemed annoyed by the call button requests There is a lot of turnover. It is a new build for the community.

Anonymous

Assisted Living

Family/friend

December 18, 2020

3.0 out of 5 stars
Verified Review
Cleanliness
2.0

Hope You Never Have to Be Place In A Community Like This

The community was fairly new. The expectations that we were told would happen, didn't meet our expectations. The staff turnover was significant during my loved one's stay. Anytime we tried to speak to the administration team about my loved one's care, they made it seem it was two different things. The head nurse didn't help us at all during the time my loved one was there.

Deb P

Memory Care

Family/friend

October 20, 2020

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
3.0

I would not recommend at this time

I would want others to know when looking into Heritage Lake Country to not move your loved one in here at this time. They have a high turn over in staff, including the executive director. They had 2 changes this past year. Some of the CNAS were wonderful, some were horrible. There were a lot of problems with getting paperwork sorted out, they lost my moms paperwork for weeks. They were also out of a lot of over the counter medication, so my mom would be out of stuff for days. I am hoping the new director can turn it around, but we are not waiting around.

Anonymous

Memory Care

Family/friend

June 15, 2020

3.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.5
Activities
4.0

A very welcoming place.

It is a good place. I have felt comfortable having my mom there. Just like with all places there are good and bad. Some of the staff is not completely trustworthy. The food leaves some thing to be desired. They repeated the same dishes, Layout was great.

Another Guy

Memory Care

Family/friend

June 12, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Things appear to have improved markedly...

My mom has been here for a while now and, while initially there was a lot of staff turnover and some deficiencies, things seemed to have settled down since the current Executive Director, [name removed] arrived. The facility itself is beautiful. We attributed some of the initial problems to the fact that the facility was new so we stuck with it and we are now fairly satisfied.

CML

Memory Care

Family/friend

January 9, 2019

0.5 out of 5 stars
Verified Review
Cleanliness
1.5
Friendliness
0.5
Value for Cost
0.5
Care Services
1.0
Activities
1.5

DON'T GO THERE

Do not go here or send your loved ones!! Dad was here less than 2 months. Short staffed, staff that doesn't care, upper staff does not reply to emails, they do not follow through on what they promise for care. Nice facility, but care sucks!!

Anonymous

Memory Care

Family/friend

November 12, 2018

2.5 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.5
Care Services
2.0
Activities
2.5

The facility is new so very lovely. The food is adequate. With so many different diets and health issues to consider I am aware that meals can't be restaurant taste. I am disappoint in the lack of knowledgeable care in the assisted living area. My friend has lived there for nine months and there is only one person including administration that I know of who is still working there. The turnover is frequent although that maybe typical of assisted and nursing care jobs. My friend was just moved to the memory care unit so maybe there is better healthcare there.

Anonymous

Memory Care

Toured community

August 22, 2018

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0

There was a very strong smell of sewer gas (no doubt a dry trap/drain) in the model room they were showing us. Then the tour person also commented that sometimes that same smell was in the dining room below. I told her that we could fix it because that was a dry trap/drain and we ran water down all of the sinks and shower in that room. Voila—problem solved. And decent maintenance person should have figured that out. Obviously we got off on the wrong foot. The tour guide seemed nervous and ill prepared

Heritage Lake Country

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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