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Holiday South Hill

4502 6th Street Southeast, Puyallup, WA 98374

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(866) 374-4058
7.9
Review score
59 reviews
Add review
7.9
Review score
59 reviews
  • 5 star
    41%
  • 4 star
    37%
  • 3 star
    3%
  • 2 star
    7%
  • 1 star
    12%
See all reviews
9.2
Review score
10279 reviews
133 facilities
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Holiday South Hill
SaveShare
Holiday South Hill
10 photos9 floor plans
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Anonymous

Child of resident/client

5.0 out of 5 stars

Review for Holiday South Hill

The actual facility was clean. Residents were active and happy. The management [name removed]was very accommodating and friendly.

Read all reviews

Holiday South Hill

Find peace and security at Holiday Willow Gardens, where they offer spectacular amenities and independent living services. This community is central to MultiCare Good Samaritan Hospital, South Hill Mall, and Bradley Lake. Multiple golf courses and state parks are also within driving distance.

This charming, craftsman-style community rests on a 24-wooded-acre campus. Manicured lawns, lush gardens, and walking paths stretch throughout the gated campus. There are picturesque patios and a quiet pond, too. Inside, residents can visit with friends and family in the thoughtfully designed and tastefully furnished common areas. Brilliant flowers stand on the end tables, and crackling fireplaces give off a warm glow, creating a welcoming atmosphere.

Great Place to Work Institute has even honored Holiday Willow Gardens with a certification as a Great Place to Work® for the 2022-2023 awards. Live better, age more successfully, and stay independent longer at Holiday Willow Gardens!

Community Details

Floor-to-ceiling windows fill the open-concept, restaurant-style dining room with plenty of sunshine. Sophisticated furnishings provide residents with the perfect balance of comfort and elegance while they enjoy their meals. The culinary team offers a variety of menu items to accommodate different tastes and dietary preferences. Dedicated associates also offer many thoughtful amenities — housekeeping, maintenance, linen,...

Senior living options offered

  • Independent Living

Holiday South Hill

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Holiday South Hill

7.9 out of 10
Review Score59 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.1
Friendliness
4.2
Care Services
3.6
Staff
4.1
Meals & Dining
3.3
Activities
3.6
Value for Cost
3.8

A Place for Mom has scored Holiday South Hill with 7.9 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Holiday South Hill has 59 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 59 reviews

Last Updated: 10/27/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Family/friend

October 27, 2025

4.0 out of 5 stars
Verified Review

Review for Holiday South Hill

Food is very good. Billing needs work. I would recommend to others.

Anonymous

Independent Living

Resident/client

October 21, 2025

1.0 out of 5 stars
Verified Review

Review for Holiday South Hill

Well we paid for 3 months and only stayed for 1 month. Food was so bad I could not eat it. Staff was very nice. But with my dialysis and diabetes their food was terrible. Was not good for blood work. This cost me a lot of money. My husband also has issues with the place.

Anonymous

Independent Living

Family/friend

July 11, 2025

5.0 out of 5 stars
Verified Review

Review for Holiday South Hill

The actual facility was clean. Residents were active and happy. The management [name removed]was very accommodating and friendly.

Anonymous

Independent Living

Family/friend

June 12, 2025

4.0 out of 5 stars
Verified Review

Pleasant, peaceful atmosphere.

Lots of activities for residents. Good value compared to other facilities we looked at. Clean and modern. Food could be better.

Anonymous

Independent Living

Resident/client

June 5, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

South Hill

I would rate a 5 for each question. Steven and the entire staff are diligent hard working employees who epitomizes professionalism, empathy, caring and real concern for every resident living in Holiday Hill Puyallup.

Sara M

Independent Living

Family/friend

March 28, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Very caring staff and wonderful community

Everyone is overwhelming nice and attentive. Dad says they run out of main dishes a lot. There are not a lot of activities, but they have been increasing it. All the places we looked at were honestly great. It really for us just came down to location. So far it's been great though. The staff are wonderful. Always there to help, super friendly and caring. My dad feels safe and well taken care of. So even though it came down to location, it ended up being a great choice. My dad is more laid back so Holiday is a little quieter.

RJ

Independent Living

Family/friend

November 26, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

Review for Holiday South Hill

I would recommend to others. We picked them because of the price per size of unit, bright and clean, location.

Sandra

Independent Living

Resident/client

November 6, 2024

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Activities
4.0
Staff
5.0
Meals & Dining
1.0

Overall summary of 30 days

We only stayed one month out of three paid for. My diet is so that I could not eat 80 per cent of their food which is terrible. The cook left and another one was coming in so we had people in there that don't know how to cook. The people that work there are topnotch, couldn't be better. But they couldn't do anything about the good. Too bad I really liked it here.

Anonymous

Independent Living

Resident/client

October 10, 2024

2.0 out of 5 stars
Verified Review

Overall would not recommend

Have had issues with the shower. Took them 5 months to fix it. They got a new maintenance man and he fixed it. I am now waiting for them to put a shield to stop the water from running onto the floor. Waiting for a key to the back door but that has not happened. We were told that they were going to change all the locks on those doors and give us keys. I use the back door because it is close to where I park my car. Maintenance is slow. They only have one man for the facility. 4 months is really unacceptable.

Cheryl W

Independent Living

Family/friend

September 24, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great place for my mom!!

This place is just great. The staff here are so wonderful and caring, and there always seems to be something going on! My mom has made so many wonderful friends as she has met her kind and friendly neighbors. We have stopped in several times to join mom for lunch, and the food has always been so good! Even though mom’s cottage has a full kitchen, she never seems to use it anymore since she enjoys three full meals every day! She’s so glad she moved in, and so are wel!!

Angella P

Independent Living

Family/friend

March 26, 2024

1.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
1.0
Activities
1.0
Staff
5.0
Meals & Dining
5.0

The worst experience.

I looked for a place for my mom, I talked with front office, and talked with nurse ( who is not affiliated with willow gardens) she meant my mom and said we could move in, I stated she may need help as this is her first time in a place. She agreed. We moved I. [Date Removed] and stayed 1 day and the nurse said she was too much. I picked her up and and got her out of there. I was very distressed and they took my mom with them and stressed her out. We moved out that weekend. They have not refunded my money yet and it’s been a month and a half. They just keep saying the same thing, so next going to small claims to get money back. I would not even go there or put a family member thru this ordeal. It has been a horrible experience overall.

Kim

Independent Living

Family/friend

February 20, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Meals & Dining
4.0

Review for Holiday South Hill

The people are friendly, the surroundings are beautiful, and the facility is very clean. They have 3 good meals every day! The apartment is a decent size! And the monthly rent is reasonable compared to others!

Dwayne Ellison

Independent Living

Family/friend

January 23, 2024

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Bad food, surly staff

This facility is very poorly run, aimed of the staff is helpful and tries, but the place is a bit of a train wreck. We are currently looking for a new place for our father due primarily to the situation.

Linda M

Independent Living

Family/friend

October 20, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

wonderful

Willow Gardens is very nice, they are just finishing a upgrade and it looks beautiful. The staff are all super sweet and go above and beyond to help out. I had lunch here with my aunt and it was so good, they must have a great chef. The apartments are really nice and have cute little balconies. She is so happy since she moved in, she is making new friends and eating very well.

Anonymous

Independent Living

Resident/client

October 18, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

positively would not recommend

If I could rate it at 0 or below, I would. Everything about Holiday Willow Gardens needs improvements! It was the worst place I have ever been.

Judith

Independent Living

Resident/client

August 2, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Not recommended

I was lied to just to get me here. Food is lousy, chairs so dirty your clothes get dirty sitting on them. Whenever there is an issue they always have to check with corporate, and we never here about an answer except its against corporate policy. Their activity director is [removed] and is uneducated. We have to teach her how to pronounce words. The food on the menu is not what comes out of the kitchen. Order a chicken salad sandwich, I got an Egg salad with a little chicken. I have been here for 9 months and there is only 3 staff members that have been here longer. There is one resident whose door lock is not functioning, she has had at least 2 break ins and they haven't fixed it even though the police have told them to do it. I have nothing good to say about this facility. What I will say is no one should be living here. I just got done looking at another facility with many more amenities at a lower cost for a larger unit.

RH

Independent Living

Resident/client

March 27, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Holiday Willow Gardens

They serve three good meals a day. If their parents need help with getting around the building and they have gaming. It is not an assisted living facility, so if their parents have alzheimer's or other serious mental illnesses, they don't provide necessary services like nursing care.

anonymous

Independent Living

Toured community

December 7, 2022

4.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and it was a nice tour experience, the building itself is nice but the tour lady was just okay

Tenisha

Independent Living

Toured community

October 5, 2022

4.0 out of 5 stars
Verified Review

My Tour Experience at Holiday Willow Gardens

The tour was okay. The issue that I had was that there was a non-refundable deposit to hold the room, and they didn't let me know it was non-refundable. The dining area and apartment were nice. The communal laundry room had an odor to it.

Sharon M

Independent Living

Resident/client

September 13, 2022

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Staff
5.0
Meals & Dining
2.0

The jury is still out

After four months of living here the one thing I can say is if I don’t feel well enough to go to the dining room and instead need to pick up my food, I get about half the amount and it looks like it was just thrown into the container. Many times the evening meal consists of a bare dry sandwich with about half the amount of meat you would normally expect. Generally speaking the food at lunch is pretty good if you’re eating in the dining room. But lately the majority of the time their idea of dessert is a cookie And it’s not being very well received. However I do feel reasonably safe here And the majority of the staff are really nice And helpful

Holiday South Hill

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Map of the neighborhood around Holiday South Hill

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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