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Madison Heights at Prado

250 Water Tower Court, Macon, GA 31210

For pricing & availability:
(866) 374-4058
9.0
Review score
40 reviews
Add review
9.0
Review score
40 reviews
  • 5 star
    52%
  • 4 star
    23%
  • 3 star
    10%
  • 2 star
    10%
  • 1 star
    5%
See all reviews
8.3
Review score
1198 reviews
33 facilities
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Madison Heights at Prado
SaveShare
Madison Heights at Prado
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street view of Madison Heights at Prado

Teresa Ann Jones

Resident/client

5.0 out of 5 stars

Great Experience

The staff was wonderful and the facility was beautiful. Everyone was very kind and helpful when we were moving my father-in-law in and extremely supportive when he passed. We were happy to be able to bring his furnishings from home and make the room his own.

Read all reviews

Madison Heights at Prado

As a memory care home, we at Madison Heights at Prado make it a mission to encourage seniors who require Alzheimer’s and dementia care services to live life with purpose each and every day by offering superb care with an emphasis on comfort, respect, and dignity. With a leadership team from strong backgrounds in senior living in their respective roles, we have the means and the passion that it takes to foster a thriving memory care community.

Community Amenities and Services

Designed to make residents’ lives simpler, our community strives to offer the highest quality services and amenities we can so residents feel most at home. We provide housekeeping, beautician, and laundry services so residents don’t have to worry about a thing. As a memory care facility, our community features a secured community, enclosed courtyard, and both indoor and outdoor walking paths. Each of our licensed associates have undergone specialized memory care training. Further medical services include diabetic, ambulatory, and incontinence care, as well as medication management. We have a doctor, dentist, podiatrist, and multiple therapists on-site and at residents’ disposal.

When a senior joins our home, they have access to a wide variety of services and amenities. With indoor and outdoor...

Senior living options offered

  • Memory Care

Madison Heights at Prado

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Madison Heights at Prado

9 out of 10
Review Score40 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
4.3
Staff
4.6
Meals & Dining
4.5
Activities
4.1
Value for Cost
3.9

A Place for Mom has scored Madison Heights at Prado with 9 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Madison Heights at Prado has 40 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 40 reviews

Last Updated: 4/4/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Teresa Ann Jones

Memory Care

Resident/client

April 4, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Experience

The staff was wonderful and the facility was beautiful. Everyone was very kind and helpful when we were moving my father-in-law in and extremely supportive when he passed. We were happy to be able to bring his furnishings from home and make the room his own.

Emily R

Memory Care

Family/friend

October 30, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend memory care that treat you like family.

We loved it at Madison Heights! For a memory care unit, they are the nicest people. They make you feel welcome and like family. The patients are treat like family and really make them feel at home.

Jennifer

Memory Care

Family/friend

July 12, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly and Caring community

Communication has been fantastic. About events going on. Keeping us apprised of Mom's involvement and participation or when she needs extra encouragement. Sends us photos etc. makes us feel better about not being with her all of the time.

Anonymous

Memory Care

Family/friend

May 31, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Our Experience

My loved one was previously a resident at Madison Heights at Prado and the overall experience for us at this facility was good. The staff was good, however, there was not enough of them. The cleanliness and friendliness were great. As for the value for cost, it was very expensive.

Anonymous

Memory Care

Family/friend

June 8, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Madison Heights at the Prado

We liked facility and [name removed] She was so helpful and caring. Continued checking on mom and us before we got her there. Mother gets good care. Love her room as it is like hers in the home she lived in. I'm comfortable not having to check on her every day. Would she rather be at her home? Yes but she also knows it's not possible and has been adjusting.

William

Memory Care

Family/friend

March 14, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Very Helpful

They have a great staff at Madison Heights. They are very helpful to you and your loved ones.

anonymous

Memory Care

Family/friend

January 24, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our families experience

Based on our experience we would recommend this community to other but families need to make sure they read the contract and make sure the communication from the staff is transparent in regards to the finances. Also the house keeping could be improved, but overall our loved one is happy there.

Jennifer B

Memory Care

Family/friend

November 1, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Highly recommended

What sticks out most about Madison Heights at Prado is the personal care and the constant interaction from the staff. They call me for anything and everything that might be in question, but if its something they can handle they take care of it. I do not have to worry about her as much as I did at her previous facility and that peace of mind is priceless. I would absolutely recommend this facility to those searching for memory care.

Annette

Memory Care

Family/friend

September 13, 2022

1.0 out of 5 stars
Verified Review

Beware of non refundable fees

I will say, the people were always very nice and it was very clean. The food looked great. Although our experience my not happen often, I still don't feel that it was right and I won't recommend this facility to anyone. My loved one was physically there in the facility for less than 24 hours before he passed. The room itself was reserved and/or had his belonging in it for 2 weeks total. One week before he moved in and one week after he passed. We paid the first month's rent. That first week we were there getting things set up and ready for him. He spent less than 24 hours there before he passed. We removed all of his belongings within a week of his passing. So I understand paying for 2 weeks. However, in addition to the first months rent they also charge a one time fee with that first month's rent. We're not talking a small fee. This fee is almost equivalent to the amount of a full month's rent! They call this fee an 'entry fee.' They did tell us about it and explained that it's something that every resident pays their very first month. They explained that everyone's 'entry fee' is combined and that it's used for things like their family picnics, family functions, group celebrations, and things that they all participate in as a community. Again, my loved one was there for less than 24 hours and didn't get to participate in any of the things that the 'entry fee' would cover. After he passed, I asked them about pro rating his rent and refunding the entry fee. They told me that yes, they would pro rate the rent, but that the fee was non refundable. I can maybe understand if he had been there even just for one full month. But less than 24 hours? I just don't feel like that's ethical or fair and I feel like people should know that it was handled this way.

Lisa

Memory Care

Family/friend

August 17, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Highly recommend

I think [name removed] and [name removed] were wonderful to work with. Honestly all of the staff went above and beyond for our family and we really appreciate them.

Anonymous

Memory Care

Family/friend

May 11, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0

Caring Place for a Loved One

The staff is great. The community is clean and nice. The staff have been great to work with answering or addressing concerns and questions the family has. My loved one has participated in some group games for activities.

anonymous

Memory Care

Family/friend

April 28, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Our families experience

We looked at several different communities and Madison Heights just stood out to us. It is somewhat divided into like three little neighborhoods so your around the same people mostly all the time. It is not just one big complex where everybody is everywhere. It definitely has that homey feel to it, not chaotic at all. They recently hired on a new activities director so we believe the activities are about to take off. There has been a little hiccups - since everyone there has some sort of memory loss, occasionally a resident will wonder into our loved ones room. It is an adjustment we are getting use to, but the staff are always right there to redirect the residents, they are so kind and compassionate.

Anonymous

Memory Care

Family/friend

April 12, 2021

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
3.0
Care Services
4.0
Staff
3.0

Needs New Administration

I would say not to go there for others. The administrative staff are not open, truthful, they don't keep you up-to-date on what is going on. The administrator has not taken proper COVID precautions for herself. The top two administrators are not friendly at all. The nursing staff is great to work with.

Lori

Memory Care

Family/friend

April 2, 2021

4.5 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

great choice for a highly physically active family member

They have handled any issues well and the communication between the staff and our family was very good. The community had plenty of space for our loved one to roam and that was very important because he was a very active person. I would recommend this community to others.

Betty C

Memory Care

Family/friend

January 15, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

feeling at home

The staff is extremely friendly and they truly care. They call my mother mom! I would definitely recommend this community to others before covid we always got an invite for holiday dinners also.

Anonymous

Memory Care

Family/friend

November 11, 2020

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Please make sure you read your contract. If you have questions dont stop until they are answered and you understand that answer. If anything changes make sure you get it in writing. So you dont make the expensive mistake we did by not making sure the contract was followed. Lesson learned. The care was good, always welcoming.

Anonymous

Memory Care

Toured community

October 21, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

We toured the facility yesterday and everything went great. The facility was beautiful. The staff and residents were all incredibly friendly. We look forward to have our family join this community!

Luis

Memory Care

Family/friend

February 27, 2020

5.0 out of 5 stars
Cleanliness
3.5
Friendliness
4.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

Great memory care place in Macon

Staff is always courteous when I visit my loved one...and I come I announced. Residents looked well groomed and taken care of. My loved one fell-not by any fault of staff and I was contacted within minutes of the incident.

Anonymous

Memory Care

Toured community

November 2, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Great experience. Very good information and it felt warm and inviting inside.

Anonymous

Memory Care

Family/friend

August 28, 2019

2.5 out of 5 stars
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5

My Mother was a resident here for 22 days. It is a very nice facility but terribly understaffed and not always as clean as it should be. Residents roam in and out of the rooms . Several items belonging to my Mother disappeared and were never returned.

Madison Heights at Prado

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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