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Magnolia Heights

485 East Central St, Franklin, MA 02038

For pricing & availability:
(866) 374-4058
9.3
Review score
44 reviews
Add review
9.3
Review score
44 reviews
  • 5 star
    64%
  • 4 star
    20%
  • 3 star
    9%
  • 2 star
    0%
  • 1 star
    7%
See all reviews
8.8
Review score
2763 reviews
81 facilities
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Magnolia Heights
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Magnolia Heights community exterior
7 photos
Magnolia Heights in google map
street view of Magnolia Heights

Marie M

Resident/client

5.0 out of 5 stars

Kind Caring, always wants to help

I have lived at Magnolia Heights for two years and very satisfied with the whole place The managers are helpful and caring , the food is excellent and even includes desserts Activities are many The facility is immaculate and the residents are warm and inviting to help with questions It is A/C and cable is included along with trips to doctors, and other places of interest I’m glad I chose Magnolia Heights and would recommend this home

Read all reviews

Magnolia Heights

Magnolia Heights is a charming independent living community that offers excellent services and amenities to seniors living in Franklin, Massachusetts. This stately community boasts well-manicured grounds, a library with a fireplace, a full beauty salon and barbershop, a movie theater, and a well-equipped fitness center. Active seniors will enjoy exploring historic Downtown Franklin, which features charming shops, delicious restaurants, and plenty of local history.

Community Services and Amenities

Magnolia Heights is perfect for independent seniors wishing to continue their active retirement lifestyle. The community offers tons of opportunities to participate in the arts, learn new skills, and enjoy intellectual and cultural pursuits. Popular activities include:

  • creative writing classes
  • book and garden clubs
  • discussion groups
  • creative arts projects
  • scheduled outings
  • social events
  • cooking demonstrations …and more!

This community offers independent living in a safe, caring environment where seniors can be surrounded by their peers. Professional and attentive staff are always available to check up on resident needs. They can also coordinate with private home care providers to help with more advanced medical conditions. Physical and occupational therapy is offered, and there is an on-site management team available day and night to assist residents.

For a reasonable fee, residents enjoy access to regular fitness programs, three chef-prepared meals served daily, planned activities and events,...

Senior living options offered

  • Independent Living

Magnolia Heights

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Magnolia Heights

9.3 out of 10
Review Score44 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.5
Friendliness
4.5
Care Services
4.3
Staff
4.6
Meals & Dining
4.0
Activities
4.2
Value for Cost
4.2

A Place for Mom has scored Magnolia Heights with 9.3 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Magnolia Heights has 44 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 44 reviews

Last Updated: 6/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Marie M

Independent Living

Resident/client

June 8, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Kind Caring, always wants to help

I have lived at Magnolia Heights for two years and very satisfied with the whole place The managers are helpful and caring , the food is excellent and even includes desserts Activities are many The facility is immaculate and the residents are warm and inviting to help with questions It is A/C and cable is included along with trips to doctors, and other places of interest I’m glad I chose Magnolia Heights and would recommend this home

William S

Independent Living

Family/friend

May 16, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Moms new home

Everything about the visit from start to finish was excellent. We signed for an apartment the same day. The administrative staff as well as clients were all lovely. The facility was clean, bright and welcoming. We felt at home right away. We appreciated the opportunity to tour so quickly and were able to sign for a space that very same day. We would recommend Magnolia Heights to anyone looking for a safe, warm, welcoming and engaging elderly community living experience. We are beyond grateful to have found such a home for my mom. It is night and day from her previous living situation.

Anonymous

Independent Living

Resident/client

May 2, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Magnolia Heights

The facility is excellent. Don't know any others but I'm very happy here.

Victor

Independent Living

Family/friend

October 28, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Review for Magnolia Heights

Have already recommended to others. The weak point is the meal service, lack of help and menu not that great. We picked this community because of the price and modern clean look of facility inside and outside.

Frank M

Independent Living

Resident/client

July 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent place to live in

Very friendly atmosphere. The staff is very friendly and efficient excellent meals as a whole I am very impressed with the hospitality and quality the staff exhibits however l am moving to a place closer to my family l hope they are as good as this place the place I am moving to is called [removed] and is owned by the same company as magnolia heights

Marie M

Independent Living

Resident/client

February 29, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Unbelievable Super and very fortunate

Watching over the residents is their primary concern They do that to perfection Plus Thank you to all a a thousand times over I’ve been to many places but Magnolia Heights in Franklin, Ma I the best so far

Roberta J

Independent Living

Resident/client

August 6, 2023

1.0 out of 5 stars
Value for Cost
1.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

Not as advertised

Food substandard constantly. Served cool to cold most times. Management does not care or is inept and unqualified for the job. Very disappointing….. be aware of total misrepresentation when viewing facility.

Anonymous

Independent Living

Toured community

July 19, 2023

5.0 out of 5 stars
Verified Review

Tour experience

The tour experience itself with Magnolia Heights was great. The reason we did not choose this facility for our loved one was because we did not like the fixed dining times that they had for the residents. The apartments there were also pretty dated. It was just not the right community for our loved one.

Anonymous

Independent Living

Resident/client

June 8, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Former resident

I was previously a resident at Magnolia Heights. Overall, things were quite good. However, the management stunk. Some of the staff were rude. The Chefs kept getting fired and as a result, the quality of the food went down.

Anonymous

Independent Living

Family/friend

December 8, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great place, but needs to hire a more reliable workforce.

Magnolia Heights is extremely nice looking. It does not look at all "institutional" It was very important that the community not appear like an institution. The community meals are just okay. I feel that there is room for improvement in the areas of meals and dining.. I noticed quite a bit of turnover in the staff at Magnolia. Initially when the we first moved there, they were great, but they appear to have a staffing shortage and that does not help currently.

anonymous

Independent Living

Family/friend

November 30, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Magnolia Heights Experience

The apartment is good. It's spacious, convenient, and nice. The food is not as good, and they've had a lot of turnover. Also the dining situation seems very non-inclusive. They have tables of four, and I think they should have some larger tables so new people or people who don't have anybody to dine with can join a table rather than sit alone. There are also not many activities going on on the weekend.

CR

Independent Living

Family/friend

August 22, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Feel very comfortable

A clean, friendly environment and friendly staff. Not many provisions for people with difficulty walking, i.e. (no wheelchair bus access) but overall a good, safe place, with welcoming residents.

Eric B

Independent Living

Family/friend

April 28, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Wonderful staff

I have spent a few years looking for a place where my(number removed)-year-old mother will feel comfortable. She's finally found what she was looking for at Magnolia Heights in Franklin, MA. The layout of the building is great; residents don't have to walk too far to get to the central community areas. Most apartments have balconies. There's plenty of light all around; it doesn't feel stuffy at all. I've shared a few lunches at their dining area and I noticed a good sense of community. (name removed), the activities director, is a fun person to be around and her enthusiasm for her job is contagious. There are plenty of events and activities for the residents to participate in. I especially appreciate that (name removed), the sales manager, actually listens to her residents and projects a warmth that seems so lacking in other professional retirement communities. She's always available to help new residents get used to their surroundings during the difficult transition of moving in.

Kim L

Independent Living

Family/friend

April 22, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Meals & Dining
5.0

Unexpected surprise

Their approachability is very easy and the staff were great, but there was not always someone available when you need them. They offer a lot of amenities for the residents. Overall I think that they were a very well run facility. My dad loved the food here and really enjoyed the dinners especially. I did not hear any negatives from my parents during their short stay here. It was a positive experience and we would recommend Magnolia Heights to other families looking.

Paul

Independent Living

Family/friend

November 16, 2021

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
3.5
Activities
4.5
Staff
4.0
Meals & Dining
4.5

Thanks, You Helped Us Solve a Big Problem

This is a place you should investigate as they have a lot to offer for your loved one. It has been a positive experience for our loved one. They have bingo, concerts, art and crafts, field trips, and more for the residents to choose from to participate in.

anonymous

Independent Living

Family/friend

July 29, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Staff is friendly and responsive

The activities seem to be pretty good, and we would recommend this community to others.

Clara

Independent Living

Family/friend

May 11, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Meals & Dining
2.0

I would recommend

The only complaint he has had is the food a lot to desire and he is not the only one who has said that. The care and how they are responsive to him is good. He does not take advantage of activities but they do provide them. He has made a lot of friends and likes all of the staff members they are very helpful with finding transportation and are responsive if you call. Overall he has been happy here.

Anonymous

Independent Living

Toured community

April 21, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

We toured yesterday and spoke at length with [name removed] who was very helpful. We were impressed with how she knew everyone's name and seemed to be genuinely interested in the residents. Residents seemed happy and at a range of activity levels. We saw several gardening, others walking around, several with pets. We are still looking and sorting how to get our parents in to see and choose a place where they can live independently. We looked at a variety of apartments which looked very clean and with layouts that would be efficient and safe for independent living with options for help as needed in the future. We had breakfast which was good. THis rating is based on one visit and not knowing any residents living there.

Anonymous

Independent Living

Family/friend

October 20, 2020

3.5 out of 5 stars
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
1.5
Activities
3.5

My advice for anyone looking is to review the guidelines for COVID. Management is not following theses guidelines and are not wearing masks like they should be.

RLW

Independent Living

Resident/client

April 15, 2019

2.5 out of 5 stars
Cleanliness
3.5
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
2.5

Come visit and ask many many question

I have written several reviews for Magnolia Heights and as of this writing it continues to go down hill. We still continue to falter in the dining and kitchen area. In opinion it is not the kitchen personnel but the lady that handles the porches strings. If she does like, it goes. Christmas season was horrible. There wasn’t 1/2 as many decorations in the whole facility. The person blamed the past manger who supposably told them it wasn’t worth it and hard to clean up. Yep after the girl that started the decorating . We have tape that held the half [language removed] decoration on the mirrors at the very poorly run coffee station still suck all over it. Please if you come to visit please ask to be able to speak to several residents before you make up your mind. They better say you can’t This is not written because I have some kind of a grudge which do not have as I have been here for 4 years. Your tour will tell you 1/2 truths about the place

Magnolia Heights

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Map of the neighborhood around Magnolia Heights

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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