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New Perspective Carlson Parkway

500 Carlson Parkway, Minnetonka, MN 55305

For pricing & availability:
(866) 374-4058
8.6
Review score
72 reviews
Add review
8.6
Review score
72 reviews
  • 5 star
    47%
  • 4 star
    24%
  • 3 star
    15%
  • 2 star
    6%
  • 1 star
    8%
See all reviews
8.5
Review score
866 reviews
38 facilities
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New Perspective Carlson Parkway
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New Perspective Carlson Parkway community exterior
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New Perspective Carlson Parkway in google map
street view of New Perspective Carlson Parkway

Glaeser

Child of resident/client

5.0 out of 5 stars

The RIGHT home for your loved one

New Perspectives Carlson Parkway is an outstanding senior facility in all ways. It is very warm and caring place for your loved one. The Executive Director [name removed] maintains a residence that is vibrant, exceptionally clean and a healthy atmosphere for mind, body and soul. My mother has been a resident for almost 3 years and she always refers to NP as her "home". The activity director, [name removed], has many daily activities to stimulate the residents and I was lucky enough to attend the monthly birthday party for 13 August birthdays being celebrated. The food is very creative and always has optional menu items. The grounds are kept very neat and clean and the hallways are wide. There is no "odor" as in some facilities I have been in, in fact you get the feeling you are in a high end apartment complex as you walk the halls. The assistants who help with the residences are caring and loving towards all. I witnessed genuine care and concern many times in my visits. This is the RIGHT place.

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New Perspective Carlson Parkway

Offering: Independent Living, Assisted Living, Memory Care

New Perspective | Minnetonka serves seniors in the Minnetonka, MN area with a senior living community where creative interior design combines warm, friendly tones with the beauty and amenities of a fine hotel. Residents of our senior apartment community enjoy being near numerous restaurants, doctor’s offices, shopping and other recreation opportunities within a few short miles. Our residents have the freedom to drive themselves or use our convenient shuttle bus service. New Perspective’s assisted senior living offers plenty to keep you involved in whether it’s a community activity or enjoying an afternoon on the front porch. Schedule a tour of our Minnetonka senior apartments and start Living Life on Purpose™.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

New Perspective Carlson Parkway

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for New Perspective Carlson Parkway

8.6 out of 10
Review Score72 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.0
Friendliness
4.1
Care Services
3.4
Staff
3.9
Meals & Dining
3.5
Activities
3.8
Value for Cost
3.8

A Place for Mom has scored New Perspective Carlson Parkway with 8.6 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, New Perspective Carlson Parkway has 72 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 72 reviews

Last Updated: 3/18/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

March 18, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
5.0
Staff
1.0
Meals & Dining
1.0

do not recommend

Activity director keeps residence, engaged with daily activities and creates an inclusive sense of community. The facility is kept clean and well lit at all times. Areas to improve on : Administration does not follow through with resident complaints regarding staff not completing basic contractual services. (ie, weekly showers) Aids are not well trained in caring for ailing elderly. -Too rough and inexperienced. Meals are fried and processed with no fresh fruits or vegetables. Aids are rude and impatient toward residents during meal times -residents are required to wait an hour after seated to receive their meals due to lack of urgency by staff.

Glaeser

Assisted Living

Family/friend

August 27, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

The RIGHT home for your loved one

New Perspectives Carlson Parkway is an outstanding senior facility in all ways. It is very warm and caring place for your loved one. The Executive Director [name removed] maintains a residence that is vibrant, exceptionally clean and a healthy atmosphere for mind, body and soul. My mother has been a resident for almost 3 years and she always refers to NP as her "home". The activity director, [name removed], has many daily activities to stimulate the residents and I was lucky enough to attend the monthly birthday party for 13 August birthdays being celebrated. The food is very creative and always has optional menu items. The grounds are kept very neat and clean and the hallways are wide. There is no "odor" as in some facilities I have been in, in fact you get the feeling you are in a high end apartment complex as you walk the halls. The assistants who help with the residences are caring and loving towards all. I witnessed genuine care and concern many times in my visits. This is the RIGHT place.

Anonymous

Assisted Living

Family/friend

August 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
3.0
Meals & Dining
5.0

Review for New Perspective Carlson Parkway

I would highly recommend it.

Anthony J

Assisted Living

Toured community

July 29, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Beautiful community

I recently toured this community for a loved one relocating from Rochester to the Minneapolis metro area. This is a stressful move as my loved one has been in his current setting for over 35 years. The community was super clean and [name removed] the sales director was patient and made us feel very welcome. We will be moving our loved one in [date removed].

Anonymous

Assisted Living

Family/friend

July 22, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for New Perspective Carlson Parkway

I would definitely recommend New Prespectives to others. Our experience was right as Covid was ending and the place was reopening. Much of the building had been refurbished so the rooms/apts were beautiful. The Director had been fired so the transition of finding a replacement did have an affect on the staff but we felt they were doing the best they could under the circumstances. The temporary Director was in the process of "cleaning house" which was desperately needed (as we were touring the place we came upon 2 employees that were napping in separate incidents. Unfortunately during this much needed cleaning the cook/chef either left of was fired but the temp direct as well as the mgmt staff pitched in and the food was always good and hot. There were several activities available for residents such as bingo, crafts, social hour, movies, day trips to shopping, restaurants, zoo, etc. The residents were mostly happy despite the house cleaning which was disrupting their lives. The garden patio is beautiful! The only negative(s) I can think of is the non refundable entrance fee of a $[removed] is quite high. And the lack of honesty with mgmt during the application process, although it is my understanding that those individuals were replaced.

Anonymous

Assisted Living

Family/friend

December 19, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

New Perspective Review

So far it has been a very good experience. They have a great staff, lovely facility, and helpful administrators.

Elbee

Assisted Living

Family/friend

September 18, 2023

2.0 out of 5 stars
Cleanliness
5.0
Friendliness
2.0
Value for Cost
3.0
Care Services
2.0
Staff
1.0
Meals & Dining
2.0

Unresponsive management

My parent is sharp for their age and has shared concerns about the Minnetonka New Perspective staff not responding at all or for hours to pendants, slowness with meal service, or kitchen staff just not showing up at all on weekends to prepare breakfast and having to frequently remind staff to assist with showers. The on-site manager & corporate operations director have been dismissive, blaming residents for incorrectly using or not knowing how to use the pendants or for coming to the dining room before scheduled mealtimes. The maintenance man (God bless him!) has been called in unexpectedly to cook and serve meals on the weekend. But it has resulted in residents waiting a very long time to place meal orders and get served. Even when kitchen staff and servers are present, service is slow and appears disorganized. The food quality is hit or miss. Multiple attempts to reach the on-site manager about issues usually go unacknowledged and unresolved. They don’t seem to be getting forwarded.

Shelley D

Independent Living

Family/friend

August 26, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Beautiful surroundings And welcoming

My mom has been there 7 years . I have seen this facility through many changes . It makes the situation to walk into a beautiful facility like New Perspectives so much easier. The staff are wonderful and treat my mom with love and care. The facility today is the best it’s been . Thank you to everyone there for all you do in a job that is incredibly hard.

anonymous

Assisted Living

Family/friend

March 30, 2023

2.0 out of 5 stars
Verified Review

Disappointed

I would tell others that if their loved one does not need any care, then this is a nice place. The executive director is not straightforward or responsive. Very defensive when asked questions. Like I said, the care isn't consistent or good. If someone needs meals and a nice place to live, it's fine. If they need anything more, I do not recommend

anonymous

Independent Living

Toured community

February 17, 2023

5.0 out of 5 stars
Verified Review

Tour experience

New Perspective Carlson Parkway was a large, beautiful facility. My mom thought it was just a little too fancy for her.

anonymous

Assisted Living

Family/friend

December 9, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Beautiful facility

The facility was so new and smaller in size. It feels like you are at a beautiful hotel, very impressive. I did not have much time to make a decision and we went for it. I think they are a little short staffed right now and it has been confusing with getting him settled in such as the laundry/meds/showers etc. When they do do those things though, they do it very well. You couldn't find a more loving clean beautiful place for your loved ones. We would recommend depending on the level of care your loved one needs, just make sure to ask questions.

Sherry

Assisted Living

Family/friend

November 28, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Recommend with extreme caution.

My Mother in law was at New Prespective Senior Living for approximately 2 months. When we visited we were told the entire place was newly renovated. We were shown 3 apartments, all of them beautiful. When my Mother in law moved in, we were told the base rent was much more than what we had been told because "she chose a newly remodeled unit". They wouldn't budge on the price even after telling them we were told entire building had been remodeled. They were also going through a major staff change including the Executive Director and Marketing Director. They were very short staffed which caused a lot of problems but the majority of staff that was there was phenomenal. I cannot express enough how wonderful they are. My Mother in law chose not to stay and wait for the turn around. I would recommend New Perspectives Senior Living with EXTREME CAUTION. They have a very high reservation fee which is non-refundable. A new Executive Director and Marketing Director were hired so hopefully the staffing issues were fixed. I caution you to make sure you ask a lot of questions, especially about hidden and actual costs and charges and get whatever they say in writing, BEFORE you accept and move in.

Anonymous

Assisted Living

Family/friend

August 3, 2022

0.5 out of 5 stars
Verified Review
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Staff
0.5
Meals & Dining
0.5

Horrible

This place is horrible and I had a hard time dealing with all of them, it was so disappointing. Terrible care, rude people including the people who run the place - absolutely horrible. I'm not saying this because my mom passed, I tried to move her out, but with Covid and the holidays it was difficult. This is not a good place, but they sure make it look good when you're touring. They represented like they are doing things for these people, and I'm still really angry when I think of this place. The administrator, if he's still there, was absolutely horrible. After my mom passed I went in to speak with him and let them know how I felt about the level of care she received. He said, "She wasn't the only patient we had.", and stood there with his arms crossed. My mom spent time at several different facilities and this one was the worst. I would make sure that a friend or a family member doesn't go here and I have passed that along to lots of people. They are not good and the staff never answered the phone, the head nurse was super rude. It wasn't a good experience at all. What they put my mom through there with the lack of care that she needed so badly, and the stress they put on my life was absolutely horrible. On a daily basis I struggled with trying to work and take care of my mom, having to check on her during my lunch breaks. My mom was afraid, they were not nice to her. They were too rough when taking her clothes off to change her, I noticed bruises. I witnessed the staff screaming at residents. One night I came to visit and I couldn't find anyone. She was in memory care although she didn't need it, and we were in the middle of transitioning her to assisted living. The staff didn't seem to know how to take care of her in the memory care unit. I don't know if they even checked on her, they definitely didn't offer her any assistance. When I left after my visit, I was locked on that floor for over 20 minutes trying to get out. There was no one around, there was no staff and I was scared. That's the type of facility that this place is. And I understand its a tough job especially with Covid - but either you're working at these places to help people, or not. The staff, and the people who work there (even in accounting) only care about the money and I think that's why they took my mom in, to bleed her dry. I'm not happy about his place at all.

Pamela V

Assisted Living

Family/friend

June 24, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Exceptional Team at Carlson Parkway

I have been dealing with Senior Living Facility's for over 2 decades. For various family members, friends and people I care for. I have pretty much gotten used to the system. Which I have to say, hasn't really impressed me overall. As I am very involved with the people I care for. I have a level or a bench mark that I haven't seen yet or come across. However, I have to say, where I have said to myself, "well, this IS different." Everything about the facility, THE TEAM, the STAFF, the nurses and aides have impressed me from beginning to end. The person I care for, his family members and I feel it has been a God Send and an absolute blessing. I JUST hope none of the Staff leave as I feel they have a very good chemistry and working environment that might be hard to replicate. I haven't seen it before.

anonymous

Memory Care

Toured community

January 25, 2022

5.0 out of 5 stars
Verified Review

Tour of New Perspective

We had a great tour experience with New Perspective. The building did look a little run down and needed some work.

Chris

Assisted Living

Family/friend

July 2, 2021

4.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0

a great place for mom

The community was neat and clean and the staff was very friendly and helpful. The community felt like a family. Overall it was a great experience I would recommend this community to others based on my experience.

Gail

Assisted Living

Family/friend

January 20, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

A Place That's Comfortable Putting My Parents or Loved One

This is a good community. I thought they took good care of my father. The staff was very attentive and we were impressed with them.

Anonymous

Memory Care

Family/friend

November 16, 2020

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
1.0
Value for Cost
2.0
Care Services
0.5
Activities
2.0

Stay away

Our loved ones bathroom was absolutely filthy, there was mold in the toilet. The common area was a little more clean. The staff members were not nice at all. If our loved ones needed help, sometimes it would take a long time for a staff member to come. Our loved one needed help walking and if she wasn't able to get help going bathroom, the staff would just leave her for hours without cleaning her up. The food took a long time to get to the residents and most of the time it was cold.

Anonymous

Memory Care

Toured community

April 26, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

I have visited the facility in the past and really liked it. The location was very good for me. The drawback that caused me to place my Mother elsewhere is because I was under a time restraint and the fee structure here was not very clear to me. I had asked for a detailed fee structure and got an ala carte that wasn't easily understood for budgeting purposes.

Anonymous

Memory Care

Toured community

November 7, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

This might have been an option except that the necessary EZ Stand would need to be provided by family. A couple of other factors made this an unlikely possibility.

New Perspective Carlson Parkway

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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