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Orchard Pointe at Surprise

15048 W Young St Bldg-B And Bldg-A, Surprise, AZ 85374

For more information about senior living options:
(866) 374-4058
9.2
Review score
47 reviews
Add review
9.2
Review score
47 reviews
  • 5 star
    47%
  • 4 star
    43%
  • 3 star
    6%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
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Orchard Pointe at Surprise
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Orchard Pointe at Surprise community exterior
6 photos4 floor plans
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Janice

Child of resident/client

5.0 out of 5 stars

Our Experience

My mom is currently a resident at Orchard Pointe at Surprise and overall things have been great for her. During the tour, mom said that she didn't need to look anywhere else, she felt warm and safe there. She says if you can't stay at home any longer, this is the next best place to be.

Read all reviews

Orchard Pointe at Surprise

Tailored to seniors with Alzheimer’s and other forms of dementia, our secured community provides residents access to superior care, tasty meals, spacious living accommodations, and engaging activities. Our main goal at Orchard Pointe is to help seniors live independently for as long as possible. In doing so we offer a personalized plan of wellness and memory support care. Seniors are welcome with loving arms as we strive to embrace individuality and give residents the freedom to be themselves in a safe and caring environment.

Community Amenities and Services

Experienced staff kindly provides services for a variety of daily tasks like housekeeping, laundry, and drycleaning, as well as complimentary transportation to local destinations. Because residents’ needs are at the top of our priority list, we offer services in memory, diabetic, incontinence, and ambulatory care, in addition to medication management. Our secured facility also has an on-site nurse, doctor, dentist, and various therapists at residents’ service. Also on site 24/7 is our certified care staff trained in accordance with the Guidelines of the Alzheimer's Association of America.

Our restaurant-style dining area features open hours so residents can eat on their own time, and fresh new menus are posted each morning detailing three well-balanced meals...

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for Orchard Pointe at Surprise

9.2 out of 10
Review Score47 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.3
Care Services
4.2
Staff
4.7
Meals & Dining
4.5
Activities
4.2
Value for Cost
4.2

A Place for Mom has scored Orchard Pointe at Surprise with 9.2 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Orchard Pointe at Surprise has 47 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 47 reviews

Last Updated: 6/13/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Janice

Assisted Living

Family/friend

June 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Our Experience

My mom is currently a resident at Orchard Pointe at Surprise and overall things have been great for her. During the tour, mom said that she didn't need to look anywhere else, she felt warm and safe there. She says if you can't stay at home any longer, this is the next best place to be.

Anonymous

Assisted Living

Family/friend

March 11, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Pros and Cons

My mom is very happy at Orchard Pointe in Surprise. Within the first 6 months of the move, she received a dementia diagnosis, so my family is very glad that she is getting the help she needs. However, the cost of board minus the care add on went up twice in 4 months and she celebrates her once year anniversary there next week. Admin is non responsive about my inquiries about the rate hikes.

Danielle

Assisted Living

Family/friend

January 24, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Orchard Pointe at Surprise

When I went to inspect the property to see if it would work for my dad, every staff person knew all the residents by name. So yes, I would definitely recommend it to someone.

Anonymous

Assisted Living

Family/friend

November 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Orchard Pointe at Surprise review

If we could give Orchard Pointe at Surprise a 10+ we would! We absolutely loved the experience! Unfortunately passed but Orchard employees still like family, and we would recommend this community to other families

Anonymous

Assisted Living

Family/friend

June 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Overall Satisfied

The only concern I have is communication with nursing staff leadership. Mom was given a diagnosis from her neurologist and I would like updates on her care from nursing periodically. While nursing staff provided their numbers for texting, they are sometimes unresponsive. I have to ask for updates in person. It's not an issue however, to determine another placement for mom as she is happy there.

William

Assisted Living

Toured community

February 7, 2023

4.0 out of 5 stars
Verified Review

Review for Orchard Pointe at Surprise

They were very friendly. The staff was prepared, and the people seemed to be happy.

Wendy

Assisted Living

Family/friend

October 13, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Welcoming staff

I would rate Orchard Pointe at Surprise a 5 on all categories it's. It's a very nice place and everybody's very friendly and helpful. They're just very kind friendly people and made us feel very welcome My sister is happy there.

S.K.

Assisted Living

Family/friend

August 15, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Staff
4.5
Meals & Dining
4.5

Orchard Pointe has a great staff

They do care and they do try. For assisted living they're very good.

anonymous

Assisted Living

Toured community

July 12, 2022

4.0 out of 5 stars
Verified Review

Tour experience

We had a wonderful tour experience with Orchard Pointe at surprise and were very impressed by everything that we saw. The director was fabulous and we really clicked. The reason my parents did not choose this facility was because it is a little bigger and has an elevator and they wanted something small that was all on one floor. The apartments also did not have balconies or patios and they wanted one so they could sit outside with their dog. They did have beautiful rooms overlooking the courtyard, but there was a waiting list. Overall it looked like a wonderful facility and if things don't work out where they are at now, this would definitely be our next option.

anonymous

Memory Care

Family/friend

April 14, 2022

3.0 out of 5 stars
Verified Review

Only a pretty picture

I was disappointed in our experience at Orchard Pointe. We ultimately had to move because they do not take long term care, but we had other issues as well. There was a staff member who would give my loved one life advice that I felt was not appropriate or professional. They were understaffed a lot and it was almost impossible to get a hold of anyone. They had a pediatrist come in and I asked many times for them to come see my loved one and it never happened. They did not use things that we gave them and also did not follow doctors orders. I felt they were overpriced for what was offered and I wouldn't recommend them.

Julie

Assisted Living

Family/friend

January 14, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Great Place to Live

It's a very friendly place. There are lots of activities. There are staff to give aid when aid is needed. They manage my loved one's medications, which is awesome. It's very clean, and it has a homey feel to it. She likes the food and generally has no complaints.

Rick

Memory Care

Toured community

September 20, 2021

5.0 out of 5 stars
Verified Review

My Review of Orchard Pointe at Surprise

This was a nice community.

anonymous

Assisted Living

Toured community

June 13, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Warm greeting by [name removed] and [name removed]. Happy Hour happening in main lobby with music and lots of residents present. Met the activity director - super nice and enthusiastic. Room was nice. Nice to talk to [name removed] who would assess mom and make her care plan. He said he could come see mom at the group home to assess to see if they fit her. Only one to say that. They have both a hoyer lift or 2 person transfer - whichever mom would prefer. They also have a shower wheelchair. Average wait time on call buttons is no more than 3 minutes. Sante has a rehab room on site.

Chris H

Assisted Living

Family/friend

March 12, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
4.5
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Highly recommend

We chose Orchard Pointe because the sales representative was super friendly and some of the stuff she did in the tour was impressive. We also really liked the cleanliness and we were able to talk some of the residents who live there and they were all happy. They have been great with communication, they email us with updates about the community regularly. It has been a good experience I would recommend.

Anonymous

Memory Care

Toured community

March 2, 2021

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

The Memory Care unit was run down. The energy level was low. Stimulation seemed to be low. Staff did not really engage with the residents. They were just playing the game as a player.

Michigan Fan

Memory Care

Resident/client

February 21, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

I Am Very Happy Here, 4year resident

I am a resident of Orchard Pointe and couldn't be happier. Everyone and takes good care of me. The building is clean and refreshing. There is always something fun to do. I Love calling Orchard Pointe my new home.

Shirley T

Memory Care

Family/friend

November 13, 2018

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0

Orchard Pointe Assisted Living - a great find!

My 90 year old mother moved to Orchard Pointe after my father passed away and she could no longer live by herself. The facility is kept very clean; the staff goes above and beyond to ensure every need is met for her. I am impressed with the number of activities that keeps her so busy every day. My mother is very satisfied with the 3 meals a day which is served in a nice dining room with wait staff. I would encourage anyone looking for an assisted living facility to visit Orchard Pointe. I am thrilled that we found a facility where she is so happy.

Resident's wife who lived there too

Memory Care

Resident/client

October 25, 2018

0.5 out of 5 stars
Cleanliness
4.0
Friendliness
1.0
Value for Cost
0.5
Care Services
0.5
Activities
1.0

Don't Go to Orchard Point

My husband and I stayed at Orchard Point from [dates removed]. It was awful, therefore we were just there for 7 long weeks, and out of there everyday for a minimum of 6 or 7 hours. It became extremely expensive because the food was inedible. I once asked for 2 slices of french toast and they give me one slice cut in half! So, in addition to being forced to pay for 6 meals daily, we had to buy food and eat out a lot. The caregivers were, by and large, sullen, and took forever to get to assist my husband. We were told the staff knew how to use a hoyer lift -- they didn't, my husband had to show each and every person multiple times. They were careless with how they put in the seat to the wheelchair, and because he was paralyzed he didn't feel that it was in wrong and so got 3 huge and horrendous bedsores, which became infected and contributed to his death. The management yessed us to our face, and did nothing to help the situation when we complained. I give this place a MINUS 10 stars.

Anonymous

Memory Care

Family/friend

September 8, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Wonderful Place!!

My loved one has recently made the move into this community and I have no complaints of how things are going for him. The staff have been absolutely amazing to him and I have been comfortable with the care he has been receiving. He loves his apartment and is able to have his TV as loud as he wants it. He has made such great improvements that we think he will be able to come home at the end of the month. I am thankful for this place and would recommend it to anyone interested.

Anonymous

Memory Care

Family/friend

August 31, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Very Happy Here

Dad is doing fine he has settled in nicely. He is doing activities and enjoying any social hours they have. He is getting along with the other residents and the staff. The staff is friendly and nice very interactive with all residents. He is enjoying the food very good. The location of the community is perfect close to family.

Orchard Pointe at Surprise

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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