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Proveer at Heritage Woods

3440 Hillcrest Rd, Mobile, AL 36695

For pricing & availability:
(866) 374-4058
8.5
Review score
38 reviews
Add review
8.5
Review score
38 reviews
  • 5 star
    42%
  • 4 star
    26%
  • 3 star
    21%
  • 2 star
    3%
  • 1 star
    8%
See all reviews
8.6
Review score
237 reviews
9 facilities
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Proveer at Heritage Woods
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Proveer at Heritage Woods
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Anonymous

Child of resident/client

5.0 out of 5 stars

Review for Proveer at Heritage Woods

Like anywhere else. Some staff members are great and some are fair . [name removed]was excellent to work with. It was a good experience.

Read all reviews

Proveer at Heritage Woods

Proveer at Heritage Woods is ideally situated along Alabama’s Gulf Coast, Mobile offers a blend of dynamic culture and convenient amenities. From shops to restaurants to museums, there’s plenty to explore in Mobile. For the history buffs, the WWII-era USS Alabama battleship sits in Battleship Memorial Park. For those with a love for art, the Mobile Carnival Museum accentuates the city’s traditional Mardi Gras festivities, or the 1850 Cathedral Basilica of the Immaculate Conception features intricate German stained glass.

Proveer at Heritage Woods provides superior care, signature lifestyle programs, amenities, and personalized service designed to help residents thrive throughout their stay. Apartment-style homes offer best-in-class comfort and convenience, while their distinguished common areas provide inviting space to visit and connect. To stay active and engaged, residents can also choose from a variety of community-led activities, including devotional services, yoga, cooking classes, and holiday parties.

While fun and activity is critical, the community also prioritizes their personal and medical care services. Depending on your desired care option, available services range from assistance with daily living activities and medication to 24-hour nursing care and rehabilitation services. Short-term respite care is also available to accommodate those facing unique circumstances.

State Licensing Information

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Senior living options offered

  • Assisted Living
  • Memory Care

Proveer at Heritage Woods

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Proveer at Heritage Woods

8.5 out of 10
Review Score38 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.3
Friendliness
4.2
Care Services
3.9
Staff
4.2
Meals & Dining
4.2
Activities
3.7
Value for Cost
4.0

A Place for Mom has scored Proveer at Heritage Woods with 8.5 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Proveer at Heritage Woods has 38 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 38 reviews

Last Updated: 2/15/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Susan

Assisted Living

Family/friend

February 15, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall would recommend.

They are all willing to help with anything but you must ask. Choice of room sizes are good. Uncertain of amenities.

Anonymous

Memory Care

Family/friend

October 30, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
4.0

Our experience sounds good. Service varied with shift, management changes, and personnel. Has room to..

Comments- very challenging front desk experience. Not friendly. Key staff are non responsive generally when any inquiries made. Generally, most care givers were pleasant. The experience for memory care follows the same mundane schedule each day. For memory care assisted living, my mother had very little direct oversight. She had fallen probably a half dozen to a dozen times. The last got her expelled. Not a pleasant journey. My mid grades are because I estimate they provide a median care service. Our experience sounds good. Service varied with shift, management changes, and personnel. Has room to improve

Anonymous

Assisted Living

Family/friend

September 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Proveer at Heritage Woods

Like anywhere else. Some staff members are great and some are fair . [name removed]was excellent to work with. It was a good experience.

Stephanie

Assisted Living

Family/friend

August 29, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Staff

The staff is always caring, polite, and willing to help. They interact as though the residents are their own family.

Susan

Assisted Living

Family/friend

April 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Proveer at Heritage Woods

I would recommend them. I think they are understaffed right now that is causing some issues but I also think they are doing their best.

DBS

Assisted Living

Family/friend

April 8, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Proveer at Heritage Woods

I would recommend the facility to others especially for members care. It has a small number of residents. It's a nice small place that is going through the process of new owner, staff and renovations. Place is very clean, one staff could use an attitude check, the meals are not up to par in my opinion for memory care; too many cold sandwiches.

Anonymous

Assisted Living

Family/friend

January 26, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Would never recommend

You get what you pay for... this facility should be shut down. They fraudulently placed my father in memory care when he didn't need it and fought me all the way to have him back in assisted living. They charged me an additional $[removed]/month while he was in memory care when his Dr said he shouldn't be there and did so for 3 months while I figured out how to get him out. I later found out this facility was under investigation by the state while all of this was going on.

Steve

Assisted Living

Family/friend

December 21, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Proveer at Heritage Woods

I would say the staff is more professional. They answer the phone when I call. Every unannounced visit showed professional care across the board. Your organization found it for me.

DB

Assisted Living

Family/friend

November 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Proveer at Heritage Woods

This place was very clean, administration was informed and kind, they had an available space.Definitely would refer others. Love the admin and staff.

Anonymous

Assisted Living

Toured community

July 12, 2023

4.0 out of 5 stars
Verified Review

Tour experience

We toured with Proveer at Heritage Woods and we thought the rooms small and I didn't like most of the residents doors open as walking down the hall among a few other but just not a fit for us! But it definitely might be a good place for others.

anonymous

Memory Care

Family/friend

March 17, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would definitely recommend. Top notch facility.

Very nice people at Proveer. They don't communicate as well as they used to. I'm hoping it's just the change over in management. We moved mom there in December, and then in February Proveer took over. The facility itself is top notch.

Anonymous

Memory Care

Family/friend

November 30, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
2.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

I would suggest better trained staff and more staff to be able to monitor the residents specifically on the memory care side where my mom was at. They did not interact with her as I thought they would. The facility is lovely and maintenance staff keep it in good shape. Also food quality and the delivery method for the memory care side could be much improved. This facility has potential but the CNA staff needs improvement. If the patient is independent and only needs reminders then it would be fine.

Anonymous

Memory Care

Toured community

September 13, 2022

4.0 out of 5 stars
Verified Review

I toured this facility and it was good. It was clean and the staff was nice. We ended up choosing another facility because they had an opening sooner, but this one was very nice.

Roy

Assisted Living

Family/friend

September 13, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Highly Recommend

I would highly recommend SummerHouse Heritage Woods. I like everything about it, per my above ratings. The staff are very friendly, and they look after my loved one and pamper him. He loves the food and won't even miss a meal to come eat with me.

anonymous

Assisted Living

Family/friend

April 5, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

our families experience

They could have more of a variety with their activities, but we would still recommend this community to others. =

Linda

Assisted Living

Family/friend

March 18, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Staff
4.0
Meals & Dining
4.0

I love the place myself

When we started the facility was Elmcroft still but it changed to SummerHouse. They came out and talked to my loved one and it seemed like it would be a good fit. I thought it would get her out of her room and make her socialize with others, but she has not done that yet. I think it would be great if the staff could try to encourage her to get out a little bit more. I would recommend them to other families looking and I already have to some friends of ours.

Jennie

Memory Care

Family/friend

March 4, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly Recommend

I can sleep at night knowing that my loved one is taken care of. As someone who take care of my loved one for a long time beforehand, having a place you can trust to care for them like you would really matters.

Shirley

Assisted Living

Family/friend

February 15, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

overall a good community

The sales director on our initial tour was very nice and good to work with, and the rooms available for the residents are spacious and well appointed. Right now due to covid and the restrictions the activities are still somewhat limited, but they are slowly starting to bring back more and more

anonymous

Memory Care

Toured community

January 27, 2022

4.5 out of 5 stars
Verified Review

Tour of SummerHouse

We had a good tour experience with SummerHouse. The rooms were a good size, but the overall facility itself was smaller and we were looking for something bigger. It was just not the right fit.

S S

Assisted Living

Family/friend

October 12, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
2.0
Staff
4.0
Meals & Dining
3.0

My review of Elmcroft

I do not think I would recommend this community. The staff are friendly however, it does not seem like they are as engaged with the residents as I would like. There are not many activities for them to do at all. I have also asked for my mothers closet doors to be fixed and it still has not been fixed yet They told me to buy a curtain and use that but that is not what I'm paying for.

Proveer at Heritage Woods

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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