1.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

2.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Horrible! Bait and Switch. We did not get what we paid for.

Care staff - the facility is very very understaffed. They make up their own rules and procedures. When you ask about the care given to a resident they will argue and tell you that they are understaffed and they will do whatever they need to do to get their work done. Ex; a tech stopped giving medication to a resident [which did happen to my family member]. I spoke to the director and her response was " I know exactly who you are referring to as I have had that problem with her for a while'. Yet nothing changed. Maintenance staff- they try to keep up the facility , they have no budget for proper repairs Ex; we had trouble with the door handle/lock and a/c thermostat. We asked for repairs, maintenance would bring refurbished items to reinstall and usually things stayed broken. We asked why are they not using new lock for the doors they responded they they have no budget. Dinning room- the staff are lifeless and uncaring, and they are always out of something whether it be condiments or coffee. Ex; for Thanksgiving if you were lucky enough to get a slice of pumpkin pie they didnt have whipped cream. If you ordered toast they would be out of jelly. Food was always cold. They told us the kitchen is open for the residents whenever they need to eat or are hungry. Kitchen hours were not as stated, they always shut down 1 hour early. " the grill is shut down" how is this possible if its only 5 pm. Absolutely no security, no accountability of who was on the property. A resident had two young men living in her apartment for months. What a danger to the elderly persons living on the property. When asked about the issue they said they could not do anything about it.

Response from Scottsdale Village Square, A Pacifica Senior Living Community

July 22, 2025

We take all feedback seriously and acknowledge your concerns. First, we sincerely apologize for the issues you and your family member encountered. We strive to provide the highest level of service, and we understand how frustrating it can be when you feel that standard is not met. We continually address staffing challenges to ensure that our team is fully equipped to provide the proper care as your loved one is our top priority. Any disciplinary action over medication administration is confidential but, you have our word that we have heard you. We understand the importance of a well-functioning environment and will work with our maintenance team to prioritize essential repairs and improve status communication on all repairs. Of high importance is the goal to offer a pleasant dining experience and your feedback offers our kitchen and dining staff reinforcement that they will address supply needs effectively and maintain the correct hours of operation. Finally, we want to assure you that we take the safety of our residents seriously; and that they feel safe about the community they have chosen to reside. If you are comfortable doing so, the Executive Director would appreciate the opportunity to discuss your experience further. All perspectives are invaluable as we strive to enhance the quality of care and service at this community.

5.0 out of 5 stars

Verified Review

Comprehensive environment, meeting all needs.

What stood out the most was the Great personal care and concern. Business office somewhat difficult to deal with. [name removed] was the only person who solved my concerns with money issues.

1.0 out of 5 stars

Verified Review

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Review for Scottsdale Village Square

It was a complete mess when we started the process we were told we would save money by for their "specials". That never happened. I complained that the employee smoking area was right by my parents so they couldn't even open windows! Nothing changed. There was raw sewage in the same place as the smoking area. The food was terrible! We were told by [name removed] that we didn't need to give a notice. My parents were in tears everyday I moved them out as fast as I could back with me then they turn around and try to sue them. I am going to add pictures so you have a visual of what I am talking about. I would not put my stamp on that place disgusting.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Scottsdale Village Square review

I really like [name removed] the manager of the med techs He returns calls and make sure that my mother has everything that she needs for her medication's. [name removed], who gives mother her medication's in the morning is just such a wonderful person as well The food is OK for her, but she usually eats a sandwich instead of trying some of the specials The people that are there now are very nice

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Review for Scottsdale Village Square, A Pacifica Senior Living Community

I would recommend to others. We picked them because of the financial assistance.

5.0 out of 5 stars

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

3.0

Staff

5.0

Meals & Dining

4.0

A great place!

I had to put my grandmother in memory care and she wanted to have her own apartment. This is the only place I could find that could accommodate her needs. They were very nice and the caretakers were very accommodating.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Review for Scottsdale Village Square, A Pacifica Senior Living Community

I would recommend it. We picked them because of the option they provided for my father and the price

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

2.0

Value for Cost

2.0

Care Services

3.0

Activities

1.0

Staff

2.0

Meals & Dining

1.0

Could be better

All was pretty well except management being unresponsive and a lot of turn over. Communication was the worst. I wouldn't recommend now that I see how nice [removed] is. No communication with director or caregiver management. The Caregivers were very good though and even gave their personal cell phone numbers.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Caring and helpful during a tough time

Everyone we met at the facility went out of their way to help in any way they could to get my mom who has dementia into the facility. They were kind to my mom and made sure at every step of the way that her comfort, care and needs came first. As stressful a situation it was having to move my mom into assisted living, they helped not just my mom, but our whole family with the process. We feel confident that my mom is in good hands.

1.0 out of 5 stars

Verified Review

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Would not Recommend.

If we could give them a 0 we would. Soon after my dad was admitted into SVS the executive Director had changed twice and soon after that, the Director of nursing and many others resigned the new Director of nursing often blamed us. There was a new business manager that I had to continually hound at the beginning to get forms filled out for my dad and for me to be reimbursed. eventually a new executive Director came and he was trying, but there was so much damage and so many people coming and going they were unsure of how to do or take care of my dad. They hired many caregivers that were not qualified and really were quite lazy. There were a handful that tried but soon they could not keep up or turn the tide. I do not recommend them and actually have the state looking into some of the problems that are there.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

3.0

Value for Cost

1.0

Care Services

3.0

Activities

2.0

Staff

3.0

Meals & Dining

2.0

Frustrated

They are very short staffed. The staff they do have are wonderful, but even with hospice, he's eating off of dirty dishes in his room unless I come and wash them. They aren't able to get him to shower so he and his room smell all the time. I'm very frustrated and believe he may need to be somewhere with total care.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

5.0

Great fit for my parents

They have recently been bought by another owner and now have a new activity director and nurse coordinator (they didn't have one of their own for several months and were making errors). The quality of care has improved since then. My parents chose this one over several others because their front door opens to a green space; just like a regular condo or apartment and they've been allowed to make minor customizations to the interior and garden space in front of their apartment to feel like their home.

4.0 out of 5 stars

Cleanliness

5.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Staff

4.0

Meals & Dining

5.0

It is hard to get ahold of and find people when you need help whether calling in the phone or physically at the location

I can’t really say much because my mom was only there a short time. I was frustrated when I need to get a hold of someone when I needed them to check on her. It also happened when we were moving out of her belongings we couldn’t get an employee to unlock gate for us. The few times we ate there the food was good. I feel like it’s a better place for a senior with more independence. Maybe not so much for someone with advanced Alzheimer’s as in my mom’s case.

1.0 out of 5 stars

Cleanliness

2.0

Friendliness

2.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

3.0

Meals & Dining

1.0

Pass this one by

My parents have been at SVS since [Date Removed]. Nothing that they said has held true. There are no activities as promised. When I was shown the apartments there were so many great deals they were offering then when it. Amen to sign they disappeared. They could careless who is where as long as they get paid. Getting in contact with them was hard and not what you would expect for paying the money that you do. They did not tell us that the employee smoking area is right beside them which is also right beside a covered caged patio with screaming night and day. The food is blah and again activities are minimal. Pass this one by and save yourself the money and headache as moving out will be closer than you anticipate.

1.0 out of 5 stars

Verified Review

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Disappointed!!

First, I was told that we could move in with no charges for the end of February which happened to be just two days but when I got the charges, they were charged, plus the entire bill had multiple mistakes. When I tried to speak to [name removed] in the billing department all I could do was leave voicemails and never could get her directly on the phone. I did send email with all the charged mistakes and I'm still waiting to hear back and I have been waiting to talk to them about the billing since the beginning of March. Secondly, when my dad and stepmom were moved in, they did not organize to get their prescriptions for at least a week. This caused my father to have to go into the hospital because he wasn't able to urinate. The nurse Jacquie while she's very nice, I think she's the only nurse for the whole facility , and she is not there on the weekends. There is no nursing care at all in the evenings or on weekends. Also the directors offered to move my father and stepmother into a two bedroom at no additional charge since the one bedroom was way too small for them and my father couldn't get through the door with his walker to go to the bathroom . It took about two months after they said it would only be a week to move them. The facility, especially Carl one of the directors, had offered to move them at no charge when it came time I ended up paying about $2000 to outside Movers and the facility charged me $500 for the move, which still to this day I don't know why. My father right now is on hospice and for three days now, the nurse told my father they would move his bed from a bedroom into the living room so he can be with his wife and his big TV and I'm still waiting for that to happen. Everything seems to take a long time and it's really impossible to get anyone on the phone.

Response from Scottsdale Village Square, A Pacifica Senior Living Community

May 21, 2024

We understand the myriad of decisions that need to be made during the important move into a senior living community. And, as with any move, there are additional considerations such as bringing medications with you to allow time for physician orders/changes to be transferred. Much of this review is covered within our lease agreement, but due to privacy laws, we are not able to fully respond to care issues on a social media site. This includes some responsibilities that hospice may need to address. We want you to feel comfortable and welcome in our community, so please rest assured knowing that there is a licensed nurse present on campus and is always available to handle care staff questions. Of course, if a medical emergency should arise, we would call 911.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

Our Experience

I would recommend Scottsdale Village Square to others. I think that it is well groomed and that the people are very nice and kind to my mother. Could there be better communication between the caretakers and the children taking care of parents? Yes. I think at least monthly phone calls should be made to update on if they're taking their showers, if they're going to meals, and things of that nature.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

A great fit

[name removed] and [name removed] are excellent to work with. They helped us getting my sister from memory care in assisted living. Office personnel and billing people..not so much! I would recommend Scottsdale Village Square to others.

3.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

3.0

Care Services

4.0

Activities

2.0

Staff

5.0

Meals & Dining

5.0

"A mostly stress free experience for me and my sister

They've been good. They underwent a change in ownership a couple months ago and communications suffered during the transition, but has since improved. They have 2 busses for taking residents to activities and appointments and both were broken for a few months, but those are also fixed now. Everything else has been great

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

Garden Feel- Outdoor catwalks makes residence feel like a regular apartment building. Friendly staff, activities and....

I marked down for some information given during interview turned out to be untrue. For example, I thought there was a pharmacy on site and had same day service. My mom waited 10 days for one of her meds. Also, Friday days out didn't happen for several months due to the fan's air conditioner being down. Should have rented a van. Apartment floor and sliding glass door and patio were not clean upon arrival. Outdoor spaces should be power-washed frequently due to dirt and bird doodles. People have been friendly to residents. My mom was very thankful for maintenance helping her with mounting things in her apartment often upon move-in. Mom says chicken is served too often for her liking. She was thankful that chef was willing to make her eggs benedict once a week. She is enjoying the Friday's out and is looking forward to the Halloween party. I am pleased that she is engaged in activities. While it is less expensive than many senior residences, it is still expensive. Garden Feel- Outdoor catwalks makes residence feel like a regular apartment building. Friendly staff, activities and good food. Recommend especially for the price.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

4.0

Activities

2.0

Staff

4.0

Meals & Dining

3.0

Our Experience

Right now I can say that my loved one is content being a resident at Scottsdale Village Square. My loved one does complain about the food being awful, but I think it looks pretty good. They are in a transition there with a new Director of Assisted Living. It is very difficult to discuss the business side of this as the director is usually unavailable. I've been looking at different places near us that can be more helpful with working with me so that there aren't constant mix ups concerning paperwork and billing. I do want to add that, as of the last few days, they have hired a new financial person that I just spoke with to clear up the issues we have had with over charges and late fees. Scottsdale Village Square is a good place with friendly staff, but make sure to check regularly with your loved one and the facility to be assured things are running smoothly.

Scottsdale Village Square, A Pacifica Senior Living Community

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Scottsdale Village Square, A Pacifica Senior Living Community

Senior living options offered

Pricing

Base fees by care type

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for Scottsdale Village Square, A Pacifica Senior Living Community

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