5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

serene Gardens of Grand Blanc

I have found Setene Gardens of Grand Blanc an amazing facility. My mom is in Memory Care. Her transition has been so rapid. Less than a year ago she was living by herself and driving. The staff at SG and Absolute Hospice has been so wonderful with everything we’ve gone through.

4.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Staff

5.0

Meals & Dining

2.0

Great Intentions. Willing to Learn.

Serene Gardens was the ONLY care facility in Lansing/Brighton/Ann Arbor/Detroit area that was willing to accept our father with an LVAD as a resident. The LVAD group from UoM hospital helped to arrange for them to be trained. The aides were very nervous with the LVAD batteries initially. The center would have been much better if there had been some onsite support for LVAD care for a couple weeks. The staff were all very kind and considerate. The food was mediocre. There was a lot of unidentifiable fried patties of meat/fish. Food served in the residents room instead of dining room was often cold. The facility and the resident rooms are really nice and clean. It smells clean and not like dirty bodies which is a big plus. I would not hesitate to put another loved one there who needs care. I just hope they improve their food options and continue training and supporting their staff in care giving skills.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

3.0

Activities

5.0

Staff

4.0

Meals & Dining

3.0

would overall recommend

Overall the place was nice and the people were very nice and genuine. They were slow to respond to the call button. Also promised to return and never came back. Switching over the medication service was a nightmare and no one at Serene understood the ins and outs of the process. The food smelled amazing but was not very nutritional. Lots of carb heavy meals and the vegetables were always overcooked. My mother was a diabetic and I was concerned with the amount of carbs she was eating at every meal. I never tasted the food myself because of my own dietary restrictions. They are understaffed which causes the workers to be stressed. Also the workers are hired off the street and facebook which means some lack the passion for this type of hard work. This creates turnover, understaffing, and overworked employees. But again everyone we interacted with was very nice and genuine. I would recommend Serene the place is very secure and I felt comfortable that my mother was safe and in good hands. They can work to improve the few concerns I expressed.

1.0 out of 5 stars

Cleanliness

2.0

Friendliness

1.0

Value for Cost

2.0

Care Services

1.0

Activities

3.0

Staff

1.0

Meals & Dining

1.0

Not recommended based on experience

Just walk in and look around for yourself. Look at the residents, look at their hair, and clothing, go during meal time. Please do your due diligence and inspect this place before you place your loved one here. It takes forever to get buzzed inside after 5 pm. The management ([name removed]) and staff do not care about the residents. Medicine is rarely given on time or prescriptions filled on time. They ran out of meds several times and informed us that we would have to go get more due to the pharmacy being closed on the weekend. They leave meds in the admins or nurse's office and are not locked up in the med rooms. They gaslight residents and family members. Call buttons go unanswered for hours. When staff is questioned, they always have the same answer: "Sorry, the call buttons are down again." This is unacceptable for anyone who needs assistance. Showers are not given by the staff as scheduled. The staff lies and says the residents "refused" the shower or did not give a shower

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

The most trusted place to care for my parents

Clean and spacious, has a beautiful atmosphere. Friendly and caring staff, easy access for any visitor and for any emergency services. This place has the best care for your elderly family. Don’t wait give them a call and schedule for a tour.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

3.0

Staff

5.0

Meals & Dining

4.0

Friendly and caring staff

Overall, we are very happy with placing my loved one at Serene Gardens. For the most part, the staff are attentive and caring. I think on occasion they may be understaffed, but we understand that is a nationwide issue. I scored the activities at three, as my loved one really does not participate in them. I would like to see my loved one be more involved, but part of that is on our loved one . I feel if they were to encourage to our loved one a little more, they might participate. A Place for mom were very helpful! I really appreciated your input when looking for a memory care center!!

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Friendly and caring staff.

Our loved one is very happy at the Serene Gardens of Grand Blanc. What we like the most about the community is the staff members. The staff are very nice, they call our loved one by her name. There are a lot of different activities as well for the residents to get involved in. We would recommend this community to other families looking into the community.