1.0 out of 5 stars

Cleanliness

2.0

Friendliness

4.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

Staff

2.0

Meals & Dining

2.0

Reviews before Mar 2024 are no longer applicable.

Since 2021 and the Covid pandemic, this facility has be sold TWICE and purchased by large corporations. The quality of living and care has decreased with each sale and the introduction of a new administration. The employees work very hard to provide the quality of life these residents deserve, but turnover is high and the facility is chronically understaffed which leaves residents underserved and at-risk. Those who live in Memory Care, unable to communicate their needs effectively, experience neglect when there are too few (and too many NEW) caregivers to meet their needs. This vulnerable population needs a full staff of caregivers at all times including someone to engage them with activities.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

4.0

Meals & Dining

3.0

Our families experience

Love the caregivers! You need more of them. The caregiver to patient ratio should be higher. We're very happy with the facility and we would recommend them to other families based on the experience we had.

5.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

3.0

Care Services

4.0

Activities

4.0

Staff

5.0

Meals & Dining

3.0

Our experience so far

The former Family Advisor, [name removed] was hands-on and visible to residents and their families. The new guy hasn't reached out, or at least not to me. Most things are running the same. My mom moved in in [date removed]. Ownership changed in March, same year. The compassion [name removed] showed for me and my mom. His word was good as gold and the lack of a family advisor is missed. I have never has to navigate assisted living before and toured several facilities. People make a place great. Thank heaven they kept [name removed], the girl at the front desk. She's the best since [name removed] is gone.

3.0 out of 5 stars

Cleanliness

4.0

Friendliness

3.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

3.0

Southgate Memory Care

First of all, I am not [name removed]. I am her stepdad & the husband of her mother who is in SG Memory Care. This is a difficult survey for me due to the change of ownership of SG. It started out as a 5. Another of my stepdaughters helped me with the research. I at first loved the way that my wife & I were treated, .but then they fired 2 of the people [name removed] who made me think that my choice was a good one. Now the new management has changed my mind. They no longer have a check-in, most of the food is lukewarm by the time it gets to the memory care, some of which I did not like because the patients don't get what they serve in the dining room. There is no introductory folder & no personal cards for the managers, & they are having a hard time with resolving my wife's constipation which makes her very irritable, & the TV does not have closed captioning. I used to get (for her room) a big monthly calendar of events which is no longer possible. But now I am almost out of characters.

2.0 out of 5 stars

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

Staff

4.0

Meals & Dining

2.0

Was great while under Stellar, now its declined greatly

In April of [removed] I moved my mother into South Gate Senior Living, (it was under Stellar Senior Living as its parent corporation) For almost 4 years they took excellent care of my mother and the facility won multiple awards for how well the clients were treated. This year apparently Stellar sold to Pinnacle and Pinnacle decided in all their wisdom to replace the top three directors and bring in their own people. This was very foolish on their part My mother recently passed away and the only communication that SGSL has done with me is to try and convince me to sign a new contract with them (this was before my mom passed). When I told them I wasn't going to sign and most likely would move my mom as they had done nothing to impress me and gain my trust at that point they did not respond at all. when my mother passed shortly after I received no communication from them. Not a condolence call, not a card, nothing. The new executive director is never there, and won't return calls.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

3.0

Recommended

After touring four Assisted Living Centers, we chose Southgate because the staff were so friendly and welcoming. They go out of their way to make each person feel valued and cared for. There is always lots of activities to do and outings to go on. Housekeeping does a great job and laundry is done weekly. The dining room looks like a nice restaurant and often have live entertainment with music. The meals could be healthier. Overall, my father and I were happy with our experience at Southgate.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

4.0

Meals & Dining

4.0

Recommended

Every person in direct care of my dad is so great. And he is not the easiest person to deal with and they are so patient with him and kind to him, even when he is not so kind to them. His care staff is in regular communication with me. Everyone, from the administrative staff to the kitchen and housekeeping staff, are so friendly when I go in. The move-in process was great. No issues. The place is always clean. I would recommend Southgate Senior Living to others.

5.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

5.0

Excellent Community

We would recommend this facility, we evaluated several before choosing it. The staff has been caring and patient as our parents have acclimated. Both are now enjoying everything, especially the dining. The housekeeping is good. The move in process was excellent. Communication with the family has been fine.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

4.0

Meals & Dining

3.0

We're very happy with the facility.

We love the caregivers! However, they could have more of them. The caregiver to patient ratio should be higher. Based on our experience so far with Southgate Senior Living, we would recommend this community to other families.

4.0 out of 5 stars

Verified Review

Our tour experience

We toured Southgate Senior Living during our search for an Assisted Living facility for our loved one. This facility ended up being our second choice on our list of options. It's a nice facility! However, it's a bit dated and the parking is not great. But the people at this facility are very nice!

5.0 out of 5 stars

Verified Review

Tour experience

WE had a good tour experience with Southgate Senior Living. The facility was more new and looked like an overly modern hotel. We wanted a place that felt more homey. It was also way out of our price range. I did not observe any handicap, so it seemed like it was for people higher functioning.

4.0 out of 5 stars

Verified Review

Tour of Southgate Senior Living

We toured Southgate Senior Living and it was ok/good. The friendliness was okay. The cleanliness was great. However, we didn't get any warm fuzzy feelings from this facility.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Best Service

Staff is very nice. And there is always a clean environment there. The dining menus are always available with an open all day kitchen. The staff always makes the residents feel loved and the care staff go above and beyond making sure residents are happy and participate in activites as much as they can!

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Great community

I love this place. The people are really nice they are always smiling, they always make me feel welcomed. It’s just a good community to be in. They really make sure everyone is taking care of. The food is delicious.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Review

They provide a homelike environment. All staff members are caring and compassionate which makes this incredible difficult time a much easier transition. There are a plethora of activities so you can always find something that suits you from games and puzzles to scenic drives and museums.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

3.0

The director of nursing and her assistant left shortly after my dad moved in, which was frustrating. Things seemed to spiral down after that. We have found in all of these facilities that there is constant turn over with employees. We had a few issues here. No one was able to get my dad to shower, so I had to do it. His room was dirty often and laundry wasn't done timely. We were paying extra to have services for him that were not being done. Medications were being left in his room. Overall, I wish I had done more homework before placing my dad here. I do not think it was the best fit for him.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.5

Care Services

5.0

Activities

5.0

Staff

5.0

My friends love soutgate

This community has been excellent. Based on the experience of my friends and the spaciousness of the apartments I would recommend to check it out. My friends are in one of the two of the largest rooms in the community.

3.0 out of 5 stars

Verified Review

Tour of Southgate

Southgate is a nice facility but it was too large for my sister. They also do not accept Medicaid, so if she ran out of money we would have to move her.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Amazing community and very clean with caring staff

My dad has been at Southgate Senior Living for a few years. They treat him like family. He has made a lot of friends there and always enjoys the activities. The building is very clean and the director has made great strides to improve the building. I love Southgate and the staff. The nurses are by far the best. Kate even dances with my dad which makes him smile every time. I highly recommend them to everyone.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Really friendly, clean and hospitable. Had a great studio with mini terrace. Nice physical therapy space. Extra care costs on sliding scale. Dogs allowed. Gardening club.