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The Arbors at Islandia - East and West

1515 Veterans Memorial Hwy, Islandia, NY 11749

For pricing & availability:
(866) 374-4058
9.3
Review score
213 reviews
Add review
9.3
Review score
213 reviews
  • 5 star
    57%
  • 4 star
    26%
  • 3 star
    9%
  • 2 star
    2%
  • 1 star
    6%
See all reviews
9.0
Review score
501 reviews
4 facilities
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The Arbors at Islandia - East and West
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The Arbors at Islandia - East and West
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Jean

Child of resident/client

5.0 out of 5 stars

A Positive Experience

My mom was skeptical at first, but soon warmed up. (She passed [date removed].) The Arbors East/West might be under new management. I know some staff members left prior to [date removed]. I do hope the care and concern given to my mother is still a part of the facility. All staff enjoyed my mother, cared for her well, and she in turn cared for them. My mom was able to make friends easily, so I do believe that benefited her.

Read all reviews

The Arbors at Islandia - East and West

Offering much more than your typical retirement community, the Arbors at Islandia - East and West has created a nurturing environment where residents feel engaged, safe, and supported. Conveniently located on Long Island, just 50 miles from New York City, The Arbors at Islandia provides both assisted living options as well as memory care facilities. This lively community promotes physical and mental well-being through endless community amenities and unique activities.

With a skilled staff of caregivers, from doctors and nurses to speech and physical therapists, The Arbors at Islandia provides a range of health care services. With experts in medication management and memory care, your loved one will have the medical support they need to thrive.

Choose from spacious studios, one-bedroom apartments, or semi-private rooms based on the needs and desires of your loved one. On-site housekeeping services keep homes clean and tidy each day. A barber shop and beauty salon will ensure that residents can continue to look and feel their best.

Outdoor walking paths meander through this secured community, so residents can explore common areas throughout the property and enjoy the changing seasons. Find community in the arts and crafts center, tend to flowers in the raised garden beds, or catch...

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2026 award winners

Senior living options offered

  • Assisted Living
  • Memory Care

The Arbors at Islandia - East and West

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Arbors at Islandia - East and West

9.3 out of 10
Review Score213 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.4
Care Services
4.2
Staff
4.6
Meals & Dining
4.2
Activities
4.3
Value for Cost
4.2

A Place for Mom has scored The Arbors at Islandia - East and West with 9.3 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, The Arbors at Islandia - East and West has 213 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 213 reviews

Last Updated: 9/26/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Jean

Assisted Living

Family/friend

September 26, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

A Positive Experience

My mom was skeptical at first, but soon warmed up. (She passed [date removed].) The Arbors East/West might be under new management. I know some staff members left prior to [date removed]. I do hope the care and concern given to my mother is still a part of the facility. All staff enjoyed my mother, cared for her well, and she in turn cared for them. My mom was able to make friends easily, so I do believe that benefited her.

Anonymous

Assisted Living

Family/friend

August 12, 2025

5.0 out of 5 stars
Verified Review

The Arbors east

When I first arrived to meet with one of the directors, they were extremely helpful, informative, and kind. They gave us a full tour of the community, showing us the activities, rooms, dining area, and introducing us to the staff — including nurses, the cooks and came across maintenance, and the case managers. Every question we asked was answered thoroughly. We came to an agreement on a room, and the leadership team has also been very kind throughout the process. [name removed], the case manager, has been wonderful. I spoke with her about some issues regarding my father, and she provided clear answers and support. Anytime we’ve needed anything, the staff has been very helpful. Occasionally, it takes a follow-up call or two to get information or tasks completed, but I understand this may be due to the size of the community. Even so, they remain attentive and dedicated to the residents’ well-being. I would highly recommend them.

Anonymous

Assisted Living

Family/friend

August 11, 2025

5.0 out of 5 stars
Verified Review

The Arbors at Islandia - East and West

The staff is very cheerful, caring and professional. The abundance of activities and planning keeps the environment fulfilling for my mom.

Anonymous

Assisted Living

Family/friend

July 28, 2025

3.0 out of 5 stars
Verified Review

The Price is Right

My mom has made wonderful friends there. Quality of the food is mediocre...they've lost quite a bit of her clothing, only some has been returned. She is very happy with the activities & easy access to the outdoors on the premises

Anonymous

Assisted Living

Family/friend

May 30, 2025

3.0 out of 5 stars
Verified Review

Lack of Supervision Additional Staff Needed

There are so many residents in the memory care that it is difficult for the care staff to keep and eye on them--even in general common areas.

Anonymous

Assisted Living

Family/friend

May 16, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
1.0
Meals & Dining
1.0

Don't expect more than you see'

Our family member stayed in the Transition Sector. The room is spacious in size. The meals were never served at a hot temperature, but more at room temperature. Not saying the meals were not fully cooked, but they were served warm. Staff seemed to change often. I think confusing residents.

Anonymous

Memory Care

Family/friend

April 22, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

The Arbors really is a special place and is so much different than any other facility I viewed

It has been a wonderful experience from start to finish. Everyone from the sales team to administration to the care specialists are all really wonderful. I feel very comfortable with my dad being there and I know that he's getting a high level of care. The accommodations are very nice and it really is a beautiful facility. It is also well worth the money and they have a system where everything is all inclusive rather than trying to charge you every time your loved one has a different need. I really appreciated this because that allows us to budget.

Anonymous

Assisted Living

Family/friend

April 18, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very nice community

Our loved one loves the food and joins in many of the activities. The only reason I gave a 4 for the value for money is that everything is a lot of money today, nothing against The Arbor

Anonymous

Assisted Living

Family/friend

April 17, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

The Arbors at Islandia

There are ways for the residents to connect with other residents to socialize. Most of the help is wonderful. Unfortunately they are overworked and understaffed

Anonymous

Assisted Living

Family/friend

March 20, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Arbors at Islandia - East and West

Brought a relative from out of state and very helpful with getting it done. I would recommend to others.

Ismet

Assisted Living

Family/friend

March 13, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Friendly and caring staff

Everyone seemed to enjoy being there and the staff were great. Yes, we would recommend this community to other families.

Mary Lynn Brassil

Assisted Living

Toured community

March 10, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Warm and welcoming

Listened to her needs. She has a beautiful double room with plenty of space and closets Facilities are immaculate and they check on her every 2hours at night. She is very involved in activities and outing’s. Made many friends and is 5 minutes from the family. She has adapted extremely well. Glad we found this facility

Stellman W

Memory Care

Family/friend

January 7, 2025

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
3.0

Poor care, don't put your relative here.

Mom moved into Arbors East at Islandia memory care about year ago. DO NOT BELIEVE the sales, the advertising, and the promises from staff. When you check out the place, they will promise great, attentive, caring environment for your relative. In reality, the place is simply a roof over your head and a few meals a day. The care there leaves ALOT to be desired. Only about half of what Mom needs and was promised gets done on a daily and weekly basis. Staff do not communicate with each other. When raising concerns, we were even told that "we have too many residents to deal with, we don' have time for your concerns". The management at Islandia East is either inept or just simply don't care. A few of the individual caregivers are great, but some are terrible - cold, do not assist in dressing, even vaping in the rooms of resident. If the owner of the Arbors [name removed] would like to contact me, please do so and I am glad to share our concerns in attempt to help you improve operations.

Jean D

Assisted Living

Family/friend

December 10, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A move for Mom

After visiting a number of Assisted Living facilities My choice was The Arbors East in Islandia. I’ve been asked, “ What helped me make the decision?”. I would like to say it is a very difficult decision to make for anyone, but specially my 100+ year old mom whose mind is good, but body is changing. The Arbors East is welcoming from the start. All employees are hands on, knowing individuals names and needs. If one is “social” and wants to participate in activities, they are available. Time spent in your room is doable with staff members checking in or inviting one to a soon-to-be activity. Mom will say the food is good and plentiful. Mom’s room is comfortable. When checking other Assisted Living facilities there were additional charges for a number of items (cable, additional medications, telephone…). Most items are included. Fingers crossed that mom continues to thrive here.

Barbara

Assisted Living

Family/friend

November 8, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Arbors at Islandia - East and West

Warm, caring, thoughtful staff and does their best to ease the transition. My Mother blossomed there and enjoyed her 14 months there. She had her new friends, new activities and some independence.

Anonymous

Assisted Living

Family/friend

September 27, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Arbors at Islandia - East and West

Great place I made the right choice. I picked them because, I just had a good feeling. I have already recommend to others.

Anonymous

Assisted Living

Family/friend

September 26, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Arbors at Islandia - East and West

Exceeded my expectations and my Mom is much happier here than she has been in a while. The staff if great!

Anonymous

Assisted Living

Family/friend

August 5, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Review for The Arbors at Islandia - East and West

I have had positive experiences with The Arbors and would recommend them to others. They just had a [fee removed] monthly price increase but they are still a more inexpensive option compared to other facilities

Anonymous

Memory Care

Family/friend

August 2, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Overall nice community

Overall good experience with a few small issues but I think you would find those issue at any place ie. other people's clothes in room, missing shoes for a few days etc. We did have an issue with severe dehydration but after several visits and follow up emails it's never happened again a plan was put in place. Nail care on hand and feet could be better, they have a tough time showering her (again a common issue), I had to tell them to work harder to try to get her participate in activities and eat outside room. It's taken the entire year to get her out of the room regularly. I feel that should have happened sooner but she seems content now. She seems to like food. It smells very good. She had some issues with refusing to eat and I felt I had to really ask and remind them to put extra effort to make her eat and remind her instead of just taking the full plate away. She is eating better now. Inside they keep them busy. I would like to see them take her out of the place more and not just accept her refusal to go one time. I would like them to put in an effort to get her to take a field trip. The raised the price at the 1 year mark over [fee removed] a month so I am paying close to [fee removed] a month. She needs help with most everyday things so I have to keep that in mind. I feel the care should be 10/10 for that price and it is not.

Anonymous

Assisted Living

Family/friend

June 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Arbors at Islandia - East and West

I would highly recommend the Arbors. The care is exemplary and friendly. It's feels like a family. Meals are great and lots of activities. Although it is expensive, it's all in and worth every dollar.

The Arbors at Islandia - East and West

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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