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The Cortland Northview

3736 Vista Springs Ave NE, Grand Rapids, MI 49525

For pricing & availability:
(866) 374-4058
6.5
Review score
14 reviews
Add review
6.5
Review score
14 reviews
  • 5 star
    29%
  • 4 star
    29%
  • 3 star
    14%
  • 2 star
    7%
  • 1 star
    21%
See all reviews
8.1
Review score
2045 reviews
55 facilities
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The Cortland Northview
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The Cortland Northview
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CBH

Child of resident/client

5.0 out of 5 stars

Review for The Cortland Northview

I would say it is not fancy but it is comfortable and the staff are caring and friendly. So far I would definitely recommend it and it seems like a really good value. They are still making changes after the fairly recent change in ownership, but seem to be working hard to make it a great place.

Read all reviews

The Cortland Northview

The Cortland Northview, now a proud member of the Priority Life Care family, stands as a distinguished assisted living community nestled in the heart of Grand Rapids, Kent County, Michigan. Our community is specifically tailored for seniors who may need a little assistance to those who have with dementia and Alzheimer's, offering a vibrant atmosphere for both residents and their loved ones to enjoy.

At The Cortland Northview, we go beyond the typical offerings of assisted living. Our approach is centered on engaging residents with activities designed nurture their mind, body and soul. Furthermore, our dedicated staff is on hand around the clock to assist with any needs that may arise, ensuring peace of mind for families and residents alike.

Our commitment to the holistic well-being of our residents is evident through our extensive array of amenities and services, setting us apart from other communities. These include:

- Specialized speech and occupational therapy programs
- A secure memory care neighborhood with a state-of-the-art wander alert system
- Medication management and administration
- Full wheelchair accessibility
- A pet-friendly policy welcoming cats and dogs
- Access to hospice care when needed
- An on-site beautician for resident convenience

The Cortland Northview is not just a place to live; it's a vibrant...

Senior living options offered

  • Assisted Living
  • Memory Care

The Cortland Northview

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Cortland Northview

6.5 out of 10
Review Score14 reviewsWrite a review
Overall Experience
3.3
Cleanliness
3.9
Friendliness
3.7
Care Services
3.1
Staff
3.2
Meals & Dining
3.4
Activities
3.3
Value for Cost
3.5

A Place for Mom has scored The Cortland Northview with 6.5 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Cortland Northview has 14 reviews with an average "overall experience" of 3.3 out of 5.

Filters

1-14 of 14 reviews

Last Updated: 4/21/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

April 21, 2025

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
1.0

Indescribably Horrible

Every one of the bad reviews on this page all the way down to 2018 are still current and valid complaints. I cannot stress to you enough that this place quite honestly should not even be operational. Every incident that happens there is brushed off and explained away. At what point does this place stop making excuses and just realize/admit that your team is not equipped to care for Memory Care patients nor is your corporation a reputable provider of such care. For example a 19 year old with 3 days of training before let loose to care for someone like this is absolutely insane! And yes the corporate liaison will post some BS response to this review below saying “thank you for your concerns, please come to us with these concerns because we would love to hear them and get them resolved. Blah Blah blah…… They know all of these issues and continue to bury them and continue to operate the same way. Shame on anyone affiliated with this facility, because you know what’s going on!

Anonymous

Assisted Living

Family/friend

March 13, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
1.0
Care Services
3.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Review for The Cortland Northview

More staff, a better online pharmacy (currently Synchrony). They're falling apart. Staff quitting and now more short staffed.

Anonymous

Assisted Living

Family/friend

July 12, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

The Cortland Northview review

Not a place for loved ones suffering with dementia or Alzheimer. Or a memory deficiency. Staff not trained to handle the special needs a memory challenge person has. Workers don't show up, constantly under staffed. Communication is next to nil unless there is a problem. To be fair, this place was bought out in Nov-23 by a large conglomerate out of state. The staff is new, under trained in many roles. Much room for improvement for sure. From what I hear, this is status quo wherever you go.

CBH

Assisted Living

Family/friend

July 2, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Review for The Cortland Northview

I would say it is not fancy but it is comfortable and the staff are caring and friendly. So far I would definitely recommend it and it seems like a really good value. They are still making changes after the fairly recent change in ownership, but seem to be working hard to make it a great place.

Shelli

Memory Care

Family/friend

December 21, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

Provides a safe environment where our dad is happy

One month into Dad's stay, they changed ownership. Through that process we also lost the administrative staff that we had gotten to know. The price for 2024 is increasing significantly (12-15%), although they have not yet told us a number. Processes are different now than they were, so I can not speak to that. The staff that is there is friendly. Dad seems happy (content) there. He likes the food and the facility and his room are clean. They communicate via text, although with new ownership it is less than prior. Areas for improvement are: it would be nice to know when the physician visits and what she does/checks when she is there. Overall, I would recommend the facility because Dad is happy there. There is work to be done from an administration and communication standpoint, again due to new ownership.

Anonymous

Assisted Living

Family/friend

November 6, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Vista Springs Northview Royal Hideaway Resort

As a resident with dementia, and him not being aware that he is unable to care for himself, he has an extremely difficult time accepting that it is necessary for him to be there. The option of it being a Secure Facility has literally been a life saver.

Anonymous

Memory Care

Industry reviewer

June 13, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Strongly Recommend

Beautiful facility ! Staff are friendly and helpful and care for the residents like they would their own family members. The buildings were clean and well maintained. Delicious food and lots of engaging activities.

Anonymous

Memory Care

Family/friend

June 13, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Beautiful Community

Vista Springs Northview is a beautiful community! The staff does a great job and you can really tell that they care about the families and their loved ones. The management staff is also very friendly and very informative. I would highly recommend Vista Springs Northview as I had nothing but a great experience.

Anonymous

Memory Care

Family/friend

February 12, 2018

1.0 out of 5 stars
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
0.5
Activities
2.5

Look elsewhere

Don't be deceived by the friendly staff and beautiful facility. Their top priority seems to be filling beds, whether or not they are equipped to care for your loved one. Chances are, they probably are not. Once residents start needing more care because of physical or cognitive issues, they are not able to provide adequate care. The daily staff is wonderful, for the most part. Lots of management issues, staff turnover, lack of training, and not enough staff.

Anonymous

Memory Care

Family/friend

October 18, 2017

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Very Disappointing

While Vista Springs is beautiful on the outside, the inside operation is unprofessional and out of control! Management is unreasonable in their belief that one building which houses 31 residents is cared for by TWO caregivers!! I have seen a revolving door of staff and management at this location and it is concerning. I was told the ratio of caregivers to residents is one to eight...this isn't even close to the truth!! It is more like one to fifteen!! This is dangerous to both the residents and caregivers. I cannot express enough how disappointed I am in the business operations of VS. Numbers are more important than care, clearly.

Anonymous

Memory Care

Toured community

April 17, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

A tour for care

We toured this community and the staff were nice. The community appeared to be clean and maintained. The menu here is appealing. The activities would of been helpful. We would suggest that other families tour this community for the care of a loved one.

Anonymous

Memory Care

Toured community

March 29, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Friendly Staff!!

I thought the staff at this location where friendly and gave lots of great information my dad and I about there community. They where very patient with all of our questions and made sure to answer them with lots of detail. The facility was just a little out of our price range and was not in my dads budget.

Anonymous

Memory Care

Family/friend

March 25, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

So far, so good!

My loved one is still adjusting since her move into Vista Springs. I feel I would recommend this community because the staff has been good to her. From what I can tell, they have been accommodating and friendly. The facility is clean and maintained well. It has been a good experience so far.

Anonymous

Memory Care

Toured community

January 16, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5

We moved my mother into Vista Springs Northview over a year ago and we couldn't be happier. The staff are very nice and our Mom loves the daily activities. We are pleased and would recommend Vista Springs Northview.

The Cortland Northview

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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