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The Palms at O'Neil

1 Glenshire Lane, White Oak, PA 15132

For pricing & availability:
(866) 374-4058
8.6
Review score
54 reviews
Add review
8.6
Review score
54 reviews
  • 5 star
    34%
  • 4 star
    30%
  • 3 star
    19%
  • 2 star
    6%
  • 1 star
    11%
See all reviews
6.1
Review score
12124 reviews
26418 facilities
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The Palms at O'Neil
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The Palms at O'Neil
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Anonymous

Spouse or partner of resident/client

4.0 out of 5 stars

Review for The Palms at O'Neil

It is very clean. My only two complaints is there is only 1 chair in the room to sit on. If the resident is sitting up in the chair, there is no where for his visitors to sit. Second complaint is that. There is not enough lighting in the room for the resident, who has low vision, to ambulate safely around the room. The staff is pleasant to both resident s and visitors.

Read all reviews

The Palms at O'Neil

The Palms at O’Neil is a community passionate about caring for residents — the way we wish our family to be cared for. As a family owned and operated assisted living community, we’re dedicated to treating residents and staff alike as loved ones, promoting a warm familial atmosphere.

Finding an assisted living community with quality living spaces, staff, and amenities can be a challenge, we understand. It is our continuous duty to help ensure that we compassionately meet the needs of every resident in a safe, dignified, and responsible manner. With our highly trained staff and comfortable living, residents and their families are enabled with peace of mind that they’re always in caring hands.

Located in McKeesport, Pennsylvania, residents and guests have the opportunity to enjoy all the local attractions our charming city has to offer like gorgeous flowers at Renziehausen Park Rose Garden, live shows at McKeesport Little Theater, and so much more! We also maintain resident and family-friendly amenities on-site that everyone can enjoy.

Community Amenities and Services

We make it our goal to cultivate an environment where smiles, comfort, and freedom naturally occur every day. We do so with our focus on providing the best assisted living care...

Senior living options offered

  • Assisted Living

The Palms at O'Neil

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Palms at O'Neil

8.6 out of 10
Review Score54 reviewsWrite a review
Overall Experience
3.7
Cleanliness
4.0
Friendliness
4.0
Care Services
3.9
Staff
4.1
Meals & Dining
3.1
Activities
3.4
Value for Cost
3.8

A Place for Mom has scored The Palms at O'Neil with 8.6 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Palms at O'Neil has 54 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 54 reviews

Last Updated: 10/10/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 10, 2025

4.0 out of 5 stars
Verified Review

Review for The Palms at O'Neil

It is very clean. My only two complaints is there is only 1 chair in the room to sit on. If the resident is sitting up in the chair, there is no where for his visitors to sit. Second complaint is that. There is not enough lighting in the room for the resident, who has low vision, to ambulate safely around the room. The staff is pleasant to both resident s and visitors.

Anonymous

Assisted Living

Family/friend

September 23, 2025

4.0 out of 5 stars
Verified Review

Our family's experience

Our overall experience at The Palms it's a pleasant one. The staff is helpful and they have plenty of activities. They also have a good variety of breakfast, lunch and dinner. Picking The Palms was a good choice for our loved one.

Anonymous

Assisted Living

Family/friend

September 17, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Several room sizes available

The price is reasonable and they have a nice outside pavilion the tenants can use

Anonymous

Assisted Living

Family/friend

September 11, 2025

5.0 out of 5 stars
Verified Review

Our family's experience

My rating is a 5!!! My mom is happy there. The Palms are taking good care of her. The staff overall is good. There are a few that work only for the paycheck. The food is good, but mom would like more at times. I tell her ask?? The Palms is overall clean. Mom seems to like it there.

Anonymous

Assisted Living

Family/friend

July 22, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Would recommend

They are very friendly but you need to ask question to get information. Ask if you need any assistance

Laura

Assisted Living

Family/friend

July 21, 2025

5.0 out of 5 stars
Verified Review

Families experience

I had very good experience. The facility was very clean. The nurses and staff were very friendly and took very good care of my uncle. He enjoyed the food if I needed anything they were very accommodating.

Patti L

Assisted Living

Toured community

April 13, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Incredible friendliness

Went on a tour yesterday for my mom and [name removed] guided me thru. She was so wonderful and helpful. Made things easy at a difficult time. I’m grateful I found this facility. My mind is now at ease about making this decision. I would say make this your first stop and save yourself a ton of worry. Thank you all again!

Amy S

Assisted Living

Resident/client

April 11, 2025

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Basic care for the money

My mom was only there for 3 weeks but we found some of the caregivers under trained. The food was mostly starches. Too much French fries as a side dish. The facility is in need of some updating. The price was comfortable our budget. The hospice care was excellent

Anonymous

Assisted Living

Family/friend

March 17, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0

Palms at O'Neil

The staff was supportive and very helpful. Our stay was very short, so we did not get to experience everything. The staff know how to do their job.

Anonymous

Assisted Living

Family/friend

January 29, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
4.0
Meals & Dining
4.0

I would definitely recommend

The care gets 3 because hygiene needed to be more of a priority. Cost was comparable to assisted living but offered less. Staff was nice. Place was clean. A lot of miscommunication between Staff. I would again refer to them. I would definitely recommend. Just needs some minor improvement on communication. Or might just be my interpretation. Everyone seemed happy there. I would rate 3.5 to 4 out of 5.

David

Assisted Living

Family/friend

October 17, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Great Value

The staff is very friendly and engaged with the residents. The facility is very clean, but not updated. They could improve on the food by hiring a Michelin 5 star chef.

Anonymous

Assisted Living

Family/friend

August 21, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
5.0
Meals & Dining
2.0

Review for The Palms at O'Neil

Overall, I am pleased with the care & attention my loved-one has received; he is safe which is my first priority. I visit 2-3 times per week & most of the staff knows me by name; I feel this has contributed to him receiving care & attention that is often above & beyond & I would recommend all families do the same. Communication can always be improved, I have occasionally been frustrated by deficiencies here, but the relationships I have forged with staff have helped. Complaints have always been heard & addressed which I have appreciated. Common areas are neat & clean & seasonal decorations add a homey touch, but I do dust & tidy his room myself. The outdoor Pavillion & side yard are well-maintained & an asset for residents who can access it on their own. I desperately wish the variety & quality of food was better; both staff & residents disparage it & I often treat my loved-one to meals out to compensate. As I understand it, activities advertised by the facility's website are pre-covid & therefore outdated (do not rely on the website for any decision-making!!) which is a shame because they sound pretty great! Alas, current activities are limited & not very interesting. I feel a vibrant activities department is essential to a positive ALF experience & I desperately wish such was currently available here. We chose The Palms because we can afford it & certainly there is a correlation between cost & amenities (you get what you pay for) & that is true here. The daily cost of living (minus tv or laundry), is less than the average daily hotel stay these days; that's a decent value when you consider the 24-hour care provided! Bottom line, your loved one will be best served if you are involved in their community; you will need to make an effort with communication. The Palm's provides a safe & caring environment, but important aspects like meals & activities are less appealing.

Joe Walinski

Assisted Living

Family/friend

August 14, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Great value for the aging.

Older brother has been there since April of this year and he is very positive about his experience there so far. They manage his medications meticulously and that has been very important. The staff is very friendly and available. They really care for their constituents.

Anonymous

Assisted Living

Family/friend

July 16, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for The Palms at O'Neil

I would say the food was probably the best thing. There's not enough staff in the evening to attend residents .

Anonymous

Assisted Living

Family/friend

April 24, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

I would highly recommend the Palms. It is a wonderful facility with a very caring staff.

Mom and our family have had a very good experience with the Palms. She had a difficult time adjusting to being out of her own home, but a very kind and attentive staff helped her feel comfortable there. Our family is very happy with the care she is receiving there. We chose the Palms after our second visit there. It was very clean, we observed how the staff knew all the residents by name and treated them so kindly. We have gotten to know most of the staff. They are a cheerful and caring group who actually seem like they enjoy their jobs.

Linda S

Assisted Living

Resident/client

April 5, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Pathetic!

Do not send your loved one to this [removed]! Reading the advertisement they have out there is a complete lie! Bright cheery rooms….LIE! You’re lucky if any of the lighting works. Safety call buttons….JUNK! Most don’t even work! Shower room….DISGUSTING! I’ve found residents soiled disgusting clothes left on the floor. I’ve had to complain many times for I’ve seen not only blood in residents room but also feces that was just left and not cleaned up. They put another residents clothes on my loved one that was clearly too small! Too many times I’ve gone in and my parent looked homeless! The meals are basically tv dinners. No one is ever at the front desk to assist you. Much less answer the phone when you call….nor do they call you back when they said they would! They sent my loved one out to the hospital numerous of times that wasn’t even necessary and the hospital said it was ridiculous and that they do that all the time! I can go on and on! Bottom line….LIARS!!!!!

Anonymous

Assisted Living

Family/friend

February 21, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
1.0
Care Services
4.0
Activities
2.0
Staff
4.0
Meals & Dining
3.0

Recommend for independent living

Most of staff are very nice and eager to help. If something is broken takes a while to get fixed. Overall nice place. I would recommend them only if your loved one is able to get around it themselves. My Dad is needing a little more care and it is rough. I spend a lot of nights there.

A. Granstaff

Assisted Living

Family/friend

September 26, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Palms at O'Neil

I would recommend Palms for an assisted living home. We picked this community because of the cost, availability, offered respite care, Linda was wonderful to talk with and expedite the process.

Anonymous

Assisted Living

Family/friend

September 21, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
2.0
Staff
4.0
Meals & Dining
3.0

The Palms at O'Nei review

The place was clean. The staff was friendly. At times I had to make sure that my mother was getting her meds and properly. The meals were alright. Nothing spectacular. The residents wanted more soup and The Palms just didn't make what the residents asked for. After Covid they stopped Activities and didn't do much in the way of bringing anything back except for Bingo and a few other games. Initially the value for cost was good. Mom had a nice room and she didn't mind being there. We could afford it. Mom was there for a year and then they jumped the prices up and we could no longer afford to keep her there and had to move her to another less expensive facility. The owner said he would work with us but that was when we were walking out the door after we moved her. We would have preferred to keep her there. Overall it was a decent place for the money.

Anonymous

Assisted Living

Family/friend

August 11, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
2.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
2.0
Meals & Dining
5.0

Didn't work out

My wife was not ready for the assisted living when she went to the The Palms at O'Neil community. She needed more help than they were equipped to give. The staff was not well trained or interested in helping.

The Palms at O'Neil

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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