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The Phoenix at Johnson Ferry

9 Sherwood Lane, Marietta, GA 30067

For pricing & availability:
(866) 374-4058
8.3
Review score
50 reviews
Add review
8.3
Review score
50 reviews
  • 5 star
    42%
  • 4 star
    34%
  • 3 star
    6%
  • 2 star
    6%
  • 1 star
    12%
See all reviews
8.3
Review score
1303 reviews
50 facilities
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The Phoenix at Johnson Ferry
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The Phoenix at Johnson Ferry
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street view of The Phoenix at Johnson Ferry

Chantale B

Child of resident/client

5.0 out of 5 stars

Top Notch Service for loved ones

I moved my mother here after her previous facility closed, and I could not be more pleased with the experience. The staff is exceptional, treating each resident with love, respect, and constant positive reinforcement. Director [name removed] hands-on approach ensures a vibrant and attentive community. A variety of engaging activities are offered daily, keeping residents active and fulfilled. The beautiful, hotel-style accommodations have made my mom feel like she's on a luxurious vacation. I am particularly impressed by the staff's expertise in managing cognitive issues, which is maintained through continuous education and training. The availability of a caregiver support group is an additional comfort. This facility is truly a wonderful place, and I look forward to every visit.

Read all reviews

The Phoenix at Johnson Ferry

The Phoenix at Johnson Ferry is a picturesque community that includes the highest standards in dining, senior activities, and quality care. Located in the sunny Marietta, Georgia, they offer a wealth of amenities for those seeking assisted living and memory care experiences. Set apart by their exclusive dining, wellness, and activities programs, this team of highly trained caregivers is truly passionate about providing the best in senior care.

The Phoenix at Johnson Ferry Amenities and Services

At The Phoenix, attentive team members keep the property sparkling clean for residents’ safety and enjoyment, offering services like housekeeping, laundry, and dry cleaning. Through their care program, they also provide professional healthcare workers and therapists who are available on site and provide specialized care for those with incontinence, ambulatory, and diabetic needs or enhanced memory care needs.

Perhaps the most inviting aspect of all is the home cooked meals served fresh every day. Having put tremendous thought into their dining program, they offer everything from appetizing, chef-prepared meals to friendly, restaurant-style service. The dining area itself is neat, comfortable, and spacious, creating the perfect place to share warm laughter and conversation with new friends!

Residents can reap the health benefits that come with socializing and taking on...

Senior living options offered

  • Assisted Living
  • Memory Care

The Phoenix at Johnson Ferry

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Phoenix at Johnson Ferry

8.3 out of 10
Review Score50 reviewsWrite a review
Overall Experience
3.8
Cleanliness
3.9
Friendliness
3.9
Care Services
3.6
Staff
3.7
Meals & Dining
3.9
Activities
3.7
Value for Cost
3.8

A Place for Mom has scored The Phoenix at Johnson Ferry with 8.3 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Phoenix at Johnson Ferry has 50 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 50 reviews

Last Updated: 10/3/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Chantale B

Memory Care

Family/friend

October 3, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Top Notch Service for loved ones

I moved my mother here after her previous facility closed, and I could not be more pleased with the experience. The staff is exceptional, treating each resident with love, respect, and constant positive reinforcement. Director [name removed] hands-on approach ensures a vibrant and attentive community. A variety of engaging activities are offered daily, keeping residents active and fulfilled. The beautiful, hotel-style accommodations have made my mom feel like she's on a luxurious vacation. I am particularly impressed by the staff's expertise in managing cognitive issues, which is maintained through continuous education and training. The availability of a caregiver support group is an additional comfort. This facility is truly a wonderful place, and I look forward to every visit.

Peter G

Assisted Living

Family/friend

August 25, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
4.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Run down and unprofessional

Only thing good about this place is the workers. Management is TERRIBLE. Only care about your money. I’ve seen roaches occasionally while visiting. Just overall not a good place to bring someone you love and care for.

Anonymous

Assisted Living

Family/friend

September 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for The Phoenix at Johnson Ferry

If your loved one needs minimal assistance, this seems to be a great place. If you are looking for any level of individual care, I would plan to hire a personal aid. There are some wonderful people there, but they are understaffed and not able to give much individual attention.

Alexis V

Assisted Living

Family/friend

September 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Staff great care

My grandmother is spending time here and she really enjoys it! Since new management started I’ve seen a great deal of improvement when it come to communication and resident engagement my grandmother is happy. The staff always make sure she is treated with kindness and dignity which goes a long way for her morale.

Pam J

Assisted Living

Family/friend

September 7, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Lovely place with lots to do

My mother has been in several assisted living facilities and this one is our favorite. They have great outdoor areas, the front door has rocking chairs on the entry level and a wide deep veranda upstairs. Mom loves both places. I like the upstairs because it's shady, has a breeze, and has plenty of activity to watch. The back garden is fenced, private and a beautiful welcoming place for the residents. Mom is very happy with the dining and activities. I feel like she's happy here and staying more present and engaged. The inside is welcoming and comforable and the rooms are spacious and bright.

Anonymous

Assisted Living

Family/friend

August 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Loving Place

I currently have my gma here and the staff and leadership has truly made her feel the most comfortable. I am so appreciative of them treating her with kindness and respect. They truly have helped me and my family give her the best care possible. You can truly tell that the staff cares and that they are turning everything around from previous years.

Anonymous

Assisted Living

Family/friend

August 29, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A place where mom felt alive again!

I'm not much for words but I was happy to see my mom smile again after moving into this building. She looked very depressed prior to moving and I felt sad in my heart... sometimes you just gotta try new things for different results.

Anonymous

Memory Care

Family/friend

August 1, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

I would say Beware of any Phoenix facility

The facility we were at closed, they transferred us to the Phoenix Johnson Ferry which was a far inferior facility with unhelpful staff. I have much worse things to say about them actually. The staff is very difficult to work with and even find when you're on site. Any feedback you give them just results in them trying to adjust your care plan and charge you more. In memory care they weren't even making sure the residents were going to the bathroom or in clean adult diapers. I would say Beware of any Phoenix faculty, they are closing many to condense them and trying to charge more at every turn

Anonymous

Assisted Living

Family/friend

November 10, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
2.0
Care Services
2.0
Activities
3.0
Staff
2.0
Meals & Dining
4.0

Review for The Phoenix at Johnson Ferry

We were told their services met our needs. We found out they didn't. I would like to add that [name removed]was a shining star of kindness, compassion, and professionalism. She does everything she can to care for the well-being and health of her patients. Go elsewhere

Anonymous

Memory Care

Family/friend

November 10, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
5.0

Welcoming Home

Overall, I am happy with the people at The Phoenix at Johnson Ferry. Everyone that I have met has been extremely kind, welcoming and helpful. They have hired a new housekeeping manager, as that has been lacking. If your loved one needs special attention and extra care, I recommend paying for a private care giver to come in. They are under-staffed, as most businesses are right now. The food seems to be pretty high quality and enjoyable. I would recommend The Phoenix at Johnson Ferry for the overall value, but with the expectation that you may need to hire additional help depending on your loved one's needs.

Kim

Assisted Living

Family/friend

July 12, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
4.0
Activities
4.0
Staff
3.0

Recommended

I would recommend The Phoenix at Johnson Ferry to others. Everyone at this facility was polite and thoughtful and helped with everything that we needed upon move in. We loved all of the events and crafts that they had planned for the residents.

anonymous

Assisted Living

Toured community

March 3, 2023

4.0 out of 5 stars
Verified Review

Community Tour

We had a good tour at The Phoenix. The tour guide was helpful and informative. They just didn't have any rooms available that were a good fit for my mom at the time when we were looking.

anonymous

Assisted Living

Toured community

February 23, 2023

4.0 out of 5 stars
Verified Review

Tour Review

Our family had an in person tour and we absolutely loved the facility - it looks like a Southern mansion and we easily could of seen our loved one living there. It is very pretty and the upstairs area had really cool and beautiful rooms. The kitchens in the apartments had granite countertops and the apartments themselves were huge. However even though the community was clean and not dirty looking, when we turned down the first hallway it immediately smelled like urine. Also since we came unannounced and were stopping before we headed back out of town - when we asked the lady up at the front if we could take a really quick toured she did not seem interested. Also a gentlemen who's mother is a resident there said for a couple weeks now that her call button was broken and they had not fixed it yet. However they did recently get a new executive director so the gentlemen was very hopefully things would get better.

Anonymous

Assisted Living

Family/friend

February 6, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

My review for The Phoenix at Johnson Ferry

The staff and the head staff are very friendly and accommodating! To greatly improve the care at The Phoenix, they need to have regular trainings for the staff. If they do have regular trainings, it did not come through in the care as the care could be very inconsistent.

anonymous

Assisted Living

Family/friend

July 19, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
1.0

Not worth the cost

They changed administrative staff constantly, there was a ton of turnover while we were here. The quality of the food and the consistency of food was also a huge issue. My loved one was here a few months and ended up leaving because he was unhappy with his experience.

Anonymous

Memory Care

Toured community

February 23, 2022

3.5 out of 5 stars
Verified Review

My Tour Experience at The Phoenix at Johnson Ferry

The staff is amazing. The memory care seemed cramped in open spaces. The personal rooms were spacious.

M. B

Assisted Living

Family/friend

October 13, 2021

5.0 out of 5 stars

I feel they go above and beyond, and the quality of care is exceptional. The communication is number 1 and the nurses and E.D. always communicate promptly and effectively. They have a very good reputation.

anonymous

Assisted Living

Toured community

July 8, 2021

5.0 out of 5 stars
Verified Review

Tour of The Phoenix

We did a virtual tour with The Phoenix and it was amazing. The facility looks like a 5 star hotel. The location was further than we would have liked and it was a little pricier, so we went with another facility.

Maria B

Assisted Living

Family/friend

March 11, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Top Notch Home!

I love Phoenix. This is a top notch community. Communication is very important. Affordable for top notch. My mom has been here since [date removed] and I am very very satisfied. The staff is professional, very attentive, friendly, and meet all my needs and requests in a very timely manner. When I get a phone message giving me an update on mom, it is not just short, it is detailed and I feel they go above and beyond and that just tells me they are passionate about what they do and that is the key. [name removed] the Executive is on the ball and always great to work with, no question.

Leslie Wise

Assisted Living

Family/friend

February 4, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very happy with the Phoenix at Johnson Ferry

My good friend is there and is very happy. She at first had to go into the memory care side, but after she was leveled out on her medicine. the staff noticed the positive change and proactively told us she should move into the personal care side. She now participates in her group activities and really enjoys it. The great staff there was able to get her through her bout with Covid. I would definitely recommend.

The Phoenix at Johnson Ferry

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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