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The Phoenix at Milton

13943 GA-9, Milton, GA 30004

For pricing & availability:
(866) 374-4058
9.6
Review score
45 reviews
Add review
9.6
Review score
45 reviews
  • 5 star
    66%
  • 4 star
    16%
  • 3 star
    7%
  • 2 star
    2%
  • 1 star
    9%
See all reviews
8.3
Review score
1303 reviews
50 facilities
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The Phoenix at Milton
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Kim G

Child of resident/client

5.0 out of 5 stars

Just Perfect

The Phoenix at Milton was the first community we visited. They were patient and kind with our ignorance of even what questions to ask. After touring multiple communities, we went back for a second look. We knew in five minutes of our second visit we had found the right community for Mom. Everyone who works there is loving, find, and patient.

Read all reviews

The Phoenix at Milton

At The Phoenix at Milton, the trusty team of caregivers make the transition into senior care as smooth as possible. They have a passionate team that cares deeply for each resident and works around the clock to offer the best, high quality service possible. Designed to provide modern, comfortable living and enjoyment day in and day out, the campus features luxe design details, tree lined courtyards, and bright and spacious living and entertainment areas.

The Phoenix at Milton Amenities and Services

With on-site, caring staff available day and night, residents appreciate unparalleled services and amenities such as transportation and routine housekeeping and laundry. They also offer in-house therapy and health care and have a nurse, doctor, dentist, podiatrist, and multiple therapists available when you need them.

Anytime you’re hungry, utilize the community’s room service option or stop by their restaurant-style dining area to order tasty, nutritious meals prepared fresh by their talented professional chef. Moving from the dining area to the spacious lounge areas, residents are welcome to visit and relax during their free time. For a breath of fresh air, residents can unwind in pristine courtyards, the vibrant putting green, and secured indoor/outdoor walking paths.

Residents are offered a wide variety of...

Senior living options offered

  • Assisted Living
  • Memory Care

The Phoenix at Milton

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Phoenix at Milton

9.6 out of 10
Review Score45 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.2
Staff
4.2
Meals & Dining
3.7
Activities
4.3
Value for Cost
4.2

A Place for Mom has scored The Phoenix at Milton with 9.6 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Phoenix at Milton has 45 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 45 reviews

Last Updated: 9/24/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Pam E.

Assisted Living

Family/friend

September 24, 2025

5.0 out of 5 stars
Verified Review

A lovely new home

That it is a lovely environment, and truly feels like a big family. We are very happy there. Thanks.

Kim G

Assisted Living

Family/friend

August 18, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Just Perfect

The Phoenix at Milton was the first community we visited. They were patient and kind with our ignorance of even what questions to ask. After touring multiple communities, we went back for a second look. We knew in five minutes of our second visit we had found the right community for Mom. Everyone who works there is loving, find, and patient.

Dianne L

Assisted Living

Family/friend

May 30, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Best Assisted Living & Memory Care in the area!

For me... -mom always clean and dressed daily. Her feeding & incontinent needs are very well managed -Safe & secure environment for seniors -individualized care plans that are routinely updated -Hoyer lifts allowed -frequent family events -caring, experienced, permanent staff (it's not a revolving door of agency caregivers) -optional services available (hair, mani/pedi, podiatrist, dentist, PT/OT/ST, etc) -pet friendly -outside areas & walking path -daily activities -evening activities -close to grocery store, CVS, and restaurants -WiFi TV & internet access -easy application & move-in process -well maintained property: always looks and smells nice! -no hidden monthly fees

Anonymous

Memory Care

Family/friend

May 16, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Review for The Phoenix at Milton

The staff were very warm and welcoming. It's a very nice facility. Clean smelling. Loved the rehab area and therapists.

CB

Assisted Living

Family/friend

November 8, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Phoenix at Milton

The staff is wonderful. They are very attentive to the residents. Walking in, it has a great feeling. Very bright and cozy

Dianne L

Memory Care

Family/friend

July 6, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A great place

We are so pleased with the memory care center at the Phoenix At Milton. The staff is very professional, caring, and respectful to mom. The facility is well run and really nice. We find the Phoenix At Milton very affordable and an excellent value for the money. High recommend!

James M

Memory Care

Family/friend

June 28, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Communication, compassion and caring is top notch.

There is good communication between staff members and staff and families. Communication is important, but we also felt a sense of compassion. We've been in some places where it felt like there was very little caring.

Evy B

Memory Care

Family/friend

May 4, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Great Experience

The staff at The Phoenix at Milton have been excellent and provide the care that my mother needs since her diagnosis of dementia. They keep her busy with activities such as chair yoga, outdoor supervised walks, musical activities, church, and so much more. The community is clean and welcoming. They truly allow residents to age in place. I feel relieved knowing she is at home and will not have to move should she need additional care. The Executive Director is an experienced RN and is always available to answer any questions. The food is incredible and they always have several options at each meal. My mother loves the dining program. Everyone on staff makes the experience personable.

Patricia C

Assisted Living

Family/friend

April 26, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Treated Like Family

We are grateful to the entire staff at Phoenix at Milton for providing exceptional care to our family. Mom and Dad are treated with respect, kindness and dignity everyday. The community is fun and engaging and the food is good too!

Bob H

Assisted Living

Resident/client

April 24, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Very accessible

Very good. Lived here for 4 years. The best thing I can say about this community is the personal care. And the friendliness of the staff. It is always clean. The housekeepers do a great job taking care of my apartment. And my fellow residents are kind.

Anonymous

Assisted Living

Family/friend

February 22, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Care Services
2.0
Staff
3.0
Meals & Dining
1.0

Do your homework

He never got a hot meal. You have to hover over the techs to make sure they are doing everything they are supposed to do. "As needed" medications only get dispensed if a patient asks. He wasn't always able to verbally ask, so he didn't get medications.

Anna S

Assisted Living

Family/friend

January 9, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent

My mom has been at Phoenix at Milton for close to a year now. It was difficult trying to find a place since my mom lived with me and I was used to that level of care for her. I am so happy with Phoenix at Milton. The staff is incredible, kind, loving and caring. From the kitchen to the care team, they take the time to care about each resident. The activities are what's keeping my mom so young at 90. They make sure my mom is engaged and they offer so much. And the entertainment they provide is a credit to the activities director. She assures that the residents are happy and entertained ??

Kim

Memory Care

Family/friend

June 19, 2023

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Beautiful facility, problematic care

When choosing a memory care location for my father I depended on reviews and was persuaded by them and the friendliness of the sales and front office staff. However, our experience once we moved in was a nightmare. We moved our father after two weeks and have photos of the drastic decline he had in two weeks there with falls he had not had before, medication errors, poor communication, unnecessary ER trips, lack of programming, etc. It it a beautiful place with large rooms, and some nice staff; however, with the large number of outside staff there is a lack of communication between shifts that damages care. We moved him to Vitality at Milton which offered much more personalized care, effective med control, and much better communication. I just wish I could have avoided the awful two weeks my father had and hope to spare another family.

James

Memory Care

Family/friend

January 13, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Staff is friendly and helpful

What stood out to me about this facility is that they could provide a slightly higher level of care than other facilities, even another Phoenix location wasn't able to provide the care this location can. The staff is helpful, call to provide updates, friendly when I am on premises. They do have activities, I just haven't been there at those times. The facility and grounds are clean. You normally wear in a 24/7 operation, but things seem to be fixed quickly.

Steven F

Assisted Living

Family/friend

November 15, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Great Community, Very Friendly Staff

The staff is extraordinary friendly and respectful. The staff also treats the residents like family. The community offer different activities like games, trivia, happy hour, exercise groups, and they do parties and have guest come in, and field trips for the residents and so much more to keep them busy.

Anonymous

Assisted Living

Family/friend

October 17, 2022

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Staff
2.0
Meals & Dining
1.0

Would not recommend

I have moved my father into his third assisted living and this facility was the absolute worst facility I have had the unpleasant opportunity to deal with. The food is disgusting and difficult to identify. We had to pay a large facility fee; however, there was no heat in my fathers apartment for around 10 days. I had to personally provide a adequate heater. The door lock did not work for 5 months. The management staff is allowed to be deceitful and will not keep you informed about your family member. When I addressed issues with management I was treated with hostility and unprofessionalism. I finally had the opportunity to meet with two directors and a corporate employee who was rude and crass. I was told i was not allowed to discuss “the past” which was 5-7 weeks later due to a death. I would truly not waste my time with this facility. Expensive and unprofessional.

C.B.

Assisted Living

Family/friend

August 5, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

We love this place! Staff is very personable. This was the biggest square foot, 1 bedroom around her area. It just feels like family when you visit there. Also knowing they have a memory care unit if needed down the road was also a plus in our decision. [name removed] in the front office has been wonderful in mom's transition.

anonymous

Assisted Living

Family/friend

July 8, 2022

4.0 out of 5 stars
Verified Review

The Phoenix at Milton

At the time our family had an in person tour it was a great experience but they did not have any rooms available. However they had a room available a couple months ago that our loved one was able to move into, and so far the experience is going good.

Jules

Assisted Living

Resident/client

June 6, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Happy with my choice

I originally chose The Phoenix at Milton because it was recommended to me by my doctor. Most of the staff here have longevity and have been here about a year and in this environment I think that is important and also hard to find now a days. It is a very friendly place and I would recommend them to others looking.

Patrice W

Assisted Living

Family/friend

April 14, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My dad was a hard sell initially but he fell in love with the community.

My father was a resident here and I would highly recommend this community. My loved one was completely against assisted living and he went from not wanting to be here to this being his goal and wanting to get to back to his friends as soon as possible. He made friends and liked being here. The staff were amazing and like family to me and my loved one.

The Phoenix at Milton

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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