4500 Gilbert Street, Oakland, CA 94611
Anonymous
Spouse or partner of resident/client
Review for The Point at Rockridge
[name removed] didn't feel residents were friendly/wouldn't engage w/him, on the positive side - the staff were very kind and helpful. This is for respite care.
Read all reviewsThe Point at Rockridge
The Point at Rockridge strives to provide a warm, friendly environment with options for independent living, assisted living, and memory care. This community’s campus in Oakland, California, offers a comforting, neighborhood-style atmosphere with a variety of amenities throughout.
To create carefree retirement experiences, The Point at Rockridge offers a range of services and safety features. These include home maintenance, weekly housekeeping, emergency call systems, and a touchless temperature scanning kiosk. For memory care residents, The Point at Rockridge provides compassionate care through specially trained staff and a variety of therapies to give proper support to those going through memory loss.
In the dining room, residents can enjoy fresh dishes from a menu that’s inspired by their favorite homestyle meals. The community also features a number of signature dining programs that honor mealtime traditions, give back to the local community, and teach new cooking skills.
The Point at Rockridge features an array of on-site amenities that create its vibrant surroundings, including a pool table, theater, landscaped courtyard, lounges, fitness center, and more.
To explore the licensing information and compliance histories of senior living communities in the state of California, visit the California Community Care Facility Search directory.
The Point at Rockridge
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for The Point at Rockridge
A Place for Mom has scored The Point at Rockridge with 7.5 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Point at Rockridge has 46 reviews with an average "overall experience" of 4 out of 5.
Anonymous
Independent LivingResident/client
September 30, 2025
The staff is constantly changing. The activities are limited. The food has recently improved. The parking is terrible. The apartments are adequate - the layout of the apartment doors are ridiculous.
Anonymous
Assisted LivingFamily/friend
September 23, 2025
[name removed] didn't feel residents were friendly/wouldn't engage w/him, on the positive side - the staff were very kind and helpful. This is for respite care.
Santiago
Assisted LivingFamily/friend
September 23, 2025
Staff is a 5 except for the executive director who was fired in the midst of a money scandal. My aunt was really happy there she was able to make friends and was waited on. She enjoyed coming down to the dining room and having guests for dinner
Anonymous
Assisted LivingFamily/friend
March 31, 2025
They lack transparency on the fees. Overall, I would recommend them if you can get clarity on the fees. They are good with basic care, but need more training with more advanced care. For example, they were good about bringing him to his meals and giving him his medication, but they would often forget to plug in his oxygen machine, which he needed 24/7
Kay F
Assisted LivingFamily/friend
March 6, 2025
My mother in law loves the care and ambiance at the Point. She likes the size-not too small, not too big. Food has been good and her care team makes her feel special. Staff was very helpful with move in. We like that it is close to where we live. We wish the room was ADA accessible as she is in a wheelchair most often. But she can stand up from her wheelchair in the bathroom and hold on to the counter and wall. Although she is shy/tired to join, it seems like there are interesting activities every week.
Beth Goldberg
Memory CareFamily/friend
February 23, 2025
They do not provide the services they promise, there is a lot of inconsistency due to staff turnover and a serious lack of communication. More than one activity director left over the year my mom was there, leaving residents to sit in the dining room all day, sometimes with TV, sometimes just sleeping in chairs. The memory care director was rarely present when I visited and more often than not my emails to her were unanswered even after complaining to the ED. We were told to call the med-tech any time but often nobody picked up that line. They put my mom in clothes with holes, and her newer/best clothes went missing. Upon leaving the new ED called tell me we owned a month I already paid (claimed they had proof on their ledger until I showed them my bank statement), and now are trying to keep a couple days extra rent because the rental service didn't pick up the hospital bed until my mom had been gone for 2 days, even though they had plenty of empty rooms.
Anonymous
Assisted LivingFamily/friend
October 17, 2023
It seemed best for his needs in terms of both location and what they provide. I also heard and continue to hear good things about them as compared to other similar communities. Also fit within our price range.
Brandon M
Memory CareToured community
March 18, 2023
I would strongly recommend you get your appointment in writing and confirm it a few times in advance prior to showing up. [name removed] is a totally dishonest person. She will come off nice at first but show her true colors shortly after. Our family scheduled a meeting with her in advance and she tried to cancel it a few days prior. However, instead of cancelling it she said she would make it work since she made a mistake. Then she called the morning off and said we missed our appointment because she had moved it to several days earlier without letting us know. She blamed it on corporate and said in a passive aggressive way “sorry for having to reschedule to help people”. All these red flags and dishonestly from the start should not go unnoticed.
anonymous
Assisted LivingFamily/friend
August 29, 2022
Overall we have been pleased with our experience at The Point at Rockridge.
Erica K
Assisted LivingFamily/friend
March 28, 2022
Our mom has lived at The Point at Rockridge for 8 years. When she first moved in, she had a little dog that she could walk around the neighborhood. She made lots of friends and continues to enjoy living there. Covid has been difficult for everyone, but we felt the management and staff kept our mom very safe throughout. The food there is really good. During Covid, the dining room was closed and all meals were delivered to each room so the chef was working in difficult circumstances. Now that the dining room is open again, we are looking forward to the return of great food. The staff is so caring. We are really lucky to have found this place for our mom.
anonymous
Assisted LivingFamily/friend
February 28, 2022
This community was nice it was just not in the budget that we were looking for with our loved one. This was a great tour and they gave me lots of information in regards to the community.
anonymous
Independent LivingFamily/friend
December 16, 2021
The Point has provided our loved a safe place so the value for cost is invaluable. It really has a warm feeling to it which drew us in fairly quickly. There are a lot of activities going on which we are both very pleased with, we have never regretted our decision choosing The Point.
RD
Assisted LivingFamily/friend
June 7, 2021
I think the people and the staff for the most part are very caring. I would say do your due diligence and ask a lot of questions of the department leads, and not just the salesperson, to make sure your loved one will be getting everything you're expecting of them. They also had some additional services I wasn't aware of. They have a rehab program I didn't know about, and the woman who leads it is excellent. I would also recommend asking about the ratio of staff to patients. From an assisited living standpoint, I think they're great. I think if you're needing more than that, they need to step up their services on the memory care side. They need more staffing there. I don't think it's reasonable to have 5-7 residents per staff member. I think it needs to be around 2-3 at most. I think the desire to provide that level of care is there. They just don't have the staff. Again, the people are great. The food looks great, but I haven't been able to try it. They talked about a lot of activities, with an ideal situation of residents out of their rooms 90% of the time, but that just hasn't been the case due to Covid.
J. B.
Assisted LivingFamily/friend
May 4, 2021
All my ratings are based on our experience during the pandemic. They have been very welcoming and helpful for the residents and families. I believe they have oversold the food. The food isn't as good as what was told to us. There were box lunches at one point due to COVID. I'm very happy with the way they are handling any outbreaks of COVID. The community is very friendly. On the first day another resident came over and introduced herself to our loved one. This has been good for our loved one's social atmosphere. This location was close to friends of our loved one and this was a plus for our loved one. They did a great job at vaccinating the residents against COVID. This provided us peace of mind. Pre pandemic they had several activities available for the residents to choose from to participate in. They currently have limited activities for the residents.
Ray E
Memory CareFamily/friend
February 15, 2021
The care staff is really nice and does a great job, The community is run like a hotel, it's very clean, modern and, up to date. I would definitely recommend this community to others
Jennifer Sawle
Memory CareFamily/friend
November 19, 2020
We chose The Point community because of the location, it is very close to us which is convenient. The staff members are very friendly and the care that we have been able to see is immediate and pretty good.
Anonymous
Memory CareToured community
January 8, 2020
Very beautiful facility, all-inclusive, modern, clean and in a great location.
Karen Combs
Memory CareFamily/friend
September 10, 2019
My dad adjusted well to the environment. He went from being isolated at home to being with people who genuinely like and support him. Everyone there is so friendly when we visit. I highly recommend it.
Anonymous
Memory CareToured community
November 29, 2018
Great amentities, friendly staff.
Tony Palmer
Memory CareFamily/friend
November 13, 2018
I couldn't be more satisfied with the complete professionalism, caring, friendliness, attention to detail and overall experience of everyone employed here. My Grandfather, is very happy in his new home and environment. I feel good knowing I can return to New York, and he'll be in the best of Care. Thank you so much for your wonderful organization, " A Place for Mom".
The Point at Rockridge
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.