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The Reserve at Katy

21601 Provincial Blvd, Katy, TX 77450

For pricing & availability:
(866) 374-4058
9.1
Review score
58 reviews
Add review
9.1
Review score
58 reviews
  • 5 star
    51%
  • 4 star
    17%
  • 3 star
    14%
  • 2 star
    9%
  • 1 star
    9%
See all reviews
8.1
Review score
1059 reviews
24 facilities
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The Reserve at Katy
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The Reserve at Katy community exterior
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street view of The Reserve at Katy

Anonymous

Spouse or partner of resident/client

4.0 out of 5 stars

Overall Happy.

My husband seems to be doing as well as possible. Most staff seem kind and gentle with him. Overall I am fine with his placement. The food is fine (I am often there at mealtimes) and he is clean, out in the living area.

Read all reviews

The Reserve at Katy

The Reserve at Katy offers a special combination of daily living, personalized supportive services, and interactive activities. We focus on wellness and keeping our residents as independent as long as possible with a tailored plan of assistance to meet their needs.

Our residents call The Reserve their home, and we love to nurture them through our holistic approach of caring for all resident needs - physical, emotional, social, and intellectual. The communities have many covered porches with outside walking paths and enclosed courtyards for the residents to enjoy.

Located in the Katy area, our location is conveniently near hospitals, doctors’ offices, shopping, parks, and theaters. The Reserve also has five other properties to service families’ needs including the Medical Center, Sugar Land, Pearland, Pasadena, and Westchase area.

Senior living options offered

  • Assisted Living
  • Memory Care

The Reserve at Katy

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Reserve at Katy

9.1 out of 10
Review Score58 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
3.6
Staff
3.7
Meals & Dining
3.8
Activities
3.7
Value for Cost
3.7

A Place for Mom has scored The Reserve at Katy with 9.1 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Reserve at Katy has 58 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 58 reviews

Last Updated: 8/1/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 1, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

The Reserve at Katy

My wife got severe dehydration, uti and high sodium during the end of the first month there. She needed more care than they provided.

Anonymous

Assisted Living

Family/friend

July 16, 2025

4.0 out of 5 stars
Verified Review

Overall Happy.

My husband seems to be doing as well as possible. Most staff seem kind and gentle with him. Overall I am fine with his placement. The food is fine (I am often there at mealtimes) and he is clean, out in the living area.

Anonymous

Assisted Living

Family/friend

April 14, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Happy at the reserve at Katie

Overall, we are very happy with the reserve at Katy. The staff is friendly, and treat my mother like part of the family. For our individual situation it puts a financial stress on us, but that would be the same at any facility. Overall, every time I visit my mother I'm grateful for the reserve and their staff!

Anonymous

Assisted Living

Family/friend

April 9, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Review for The Reserve at Katy

Great place! I highly recommend it!

Ann C

Assisted Living

Family/friend

July 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

Wonderful Experience

The Reserve is such a warm, welcoming community. [name removed] worked with us to make the transition go well for my father. The entire staff was friendly and respectful of our time with our loved one. The new local owners are working to update all aspects of the facility. I promise - You will not be disappointed with the care that your loved one will receive at The Reserve!!!

Mary

Assisted Living

Family/friend

February 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

The Reserves at Katy went above and beyond to take care of my brother. It is a loving and caring place. I would recommend this facility to others.

Anonymous

Assisted Living

Family/friend

January 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for The Reserve at Katy

We are very happy with the place and my mom has been treated very well. The place is convenient to my home and work. I would recommend the place, and we feel like it is one of the better values in the area.

Anonymous

Assisted Living

Family/friend

December 21, 2023

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Meals & Dining
5.0

our families experience

the experience with the Reserve at Katy was very positive and based on the experience with The Reserve at Katy, we would recommend this community to other families who may need a place for their loved ones

A family member

Assisted Living

Family/friend

August 8, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Don't wast your time

unfriendly, rude, workers on their phones, never answers the phone . A Director who Never returns a call. Medication in found in the bottom of an empty boost bottle can't find a worker to ask what it.

Anonymous

Assisted Living

Family/friend

June 12, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Confident in My Choice

Changed management company recently and is planning on closing the facility to any outside physicians and nurses effective [date removed]. Residents will either have to use the geriatric team they are bringing in or you will have to take your loved one out to see anyone else. Not comfortable with this situation

anonymous

Assisted Living

Family/friend

April 5, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Would Recommend. Very Accommodating.

There were a few kinks at first, but they were all ironed out early after we moved in. The staff are very accommodating to my mom's needs, and she now calls The Reserve home.

anonymous

Memory Care

Toured community

March 27, 2023

4.0 out of 5 stars
Verified Review

Tour experience

We toured with The Reserve at Katy. The facility was larger and felt more like a hospital. We were looking for a place that felt more like home.

Patricia

Assisted Living

Family/friend

March 15, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

It was a short stay of less than a month for my friend, but we were very pleased with everything. Everyone was so kind. Mr. [name removed] said it was the nicest place he has ever lived. Therapy was awesome!

anonymous

Assisted Living

Family/friend

January 23, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Opportunities to Improve the Resident Experience

At this time, my loved one is not very happy at the facility. They often complains about the evening staff and the decline in the quality of food/meals. They say that a lot of staff that were there in October are now gone.

FS

Assisted Living

Family/friend

November 22, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Overall quite pleased

The community staff is very welcoming and is good at inviting my loved one personally to join in activities. They would like access to Sunday worship services. The Bible class was not meeting for awhile, but I believe has started up again. A more systematic plan for integrating new people would be great. They need to find a better way to facilitate to make relationships accessible.

Anonymous

Assisted Living

Family/friend

November 11, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

My Loved One Deserved More

We were oversold on levels of care in a vulnerable time. The risk that we took everyday in caring for our loved one was horrible due to low staffing. I would never recommend the community to others. The caregivers are very sweet and very short staff. The administration is trash and they oversell what the care staff can handle due to the lack of adequate staffing. There is poor internal communication. Our observation is that the caregivers have no respect for administration and the administration has no respect for the care staff. There was never a working vehicle to be able to take residents to doctor appointments while my loved one was here. The activities director was decent at trying to get the residents engaged in activities. However, there were times that I heard from residents didn't know what they were watching. I wish the community would focus on the quality of care instead of quantity of residents. There were times that the residents would wait more than 30 minutes to get assistance after pushing the call button.

anonymous

Assisted Living

Family/friend

November 8, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Reserve at Katy review

What we really like about this community are the staff, they are very caring and professional.

John R

Memory Care

Family/friend

November 5, 2022

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
3.0

Understaffed

Memory care is understaffed, no or little stimulation or activities for memory care residents. Most staff spends their time on their phone and there is very high rotation. Don’t do laundry very often. And yes there was a scabies outbreak.

anonymous

Assisted Living

Toured community

September 21, 2022

2.0 out of 5 stars
Verified Review

Tour experience

We toured with The Reserve at Katy and we were not very impressed. The facility was older and needed updates. It just did not seem to be well cared for. We were looking for something newer that was bright and cheery and that was not what we found here.

Gustav H

Assisted Living

Toured community

June 21, 2022

3.5 out of 5 stars
Verified Review

Tour of The Reserve

I toured The Reserve at Katy and it was an okay experience. The staff were nice, but I didn't like how the rooms were setup. The building itself was also a bit older. We chose another community because we were looking for something a bit newer.

The Reserve at Katy

Neighborhoods

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Map of the neighborhood around The Reserve at Katy

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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