1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Avoid this place , please

My family member was there for a short time window. I trusted them to take care of her. Promises were made but definitely not kept. I wouldn’t trust the owner/ property manager to run a lemonade stand let alone a senior facility. Complete disorganization, greed and lack of accountability and concern . The most egregious part of it all is instead of taking responsibility for failures and missteps, they engage in blame shifting and slanderous statements against the families for speaking out. Openly hostile, completely unprofessional. A lot of these reviews here and on Google read pretty much the same. You can plainly see they are unethical by just reading their responses to concerns .

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

The Westland House

I would rate all categories a 4+. They just started sourcing out the Medical part of the business, so they are not a licensed facility anymore (whatever that even means). My mom seems very happy there.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

3.0

Meals & Dining

4.0

Our families experience

There is no handicapped door at entrance - no electric door for wheelchairs- no hand sanitizer available anywhere for visitors, staff and employees in common areas or entry. Yes...we would recommend this community to other families. My mother in law requires a lot of care now- and they are good to her. the residents all seem very happy and staff are very friendly. There is no odor when you walk in- which I think is very important. Oh- her hearing aids were lost- but I guess that happens. I just found it odd that there was no handicap accessible entrance- especially being an assisted living facility, and no hand sanitation available in the open common areas. It is a nice place and staff is nice. They are good to her which is extremely important. Also, they were helpful with figuring how long her money would last... with the monthly bills. Also we were told they were working on getting licensed with Medicaid/ which is very important when money runs out.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Review for The Westland House

Very friendly staff, nice clean facility handles any issues in a timely manner.

4.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

4.0

Staff

5.0

Meals & Dining

3.0

Friendly and reasonably priced

When I realized I needed to find a place to transition my mother to as her Parkinson’s got worse, I was so overwhelmed. I must have toured every assisted living in the area. Most of them with her situation were substantially more expensive, and didn’t have actual in-house nursing (it was outsourced). The staff has been incredibly sweet to her and I feel much better knowing someone with medical training is there

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

3.0

Activities

4.0

Staff

3.0

Meals & Dining

4.0

Nice place, not perfect

[name removed] was superb, meeting with us and making sure the transition went smoothly. Whenever we had a concern, she immediately addressed it. The issue we had was with some of the support staff. Some were terrific, and others were subpar. Turnover seems to be a problem there. If everyone had the “family” feel that some have, this would be a wonderful place. The meals were good, and family is always welcome to have meals with the residents. All in all, it was the best place in our process range but you still need to be present and advocate for your loved one.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Horrible management

At first we felt good about the place but that quickly faded. Everything changes once the papers are signed. When confronted about any issues management will gaslight and blame shift. Clothes sent out for laundry never returned. Medications not given properly. I did not feel safe leaving

2.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

Staff

2.0

Meals & Dining

2.0

Facility is not fit to be assisted living

The Westland House is a horrible place and the owner only cared about the money he would make or lose. We gave notice by second week my loved one was there. You should not recommend this place to anyone. Some of the techs were nice and helpful

1.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

3.0

Value for Cost

3.0

Care Services

1.0

Activities

2.0

Staff

3.0

Meals & Dining

4.0

Understanding what assisted living is and is not.

The facility is close, the administrator was extremely knowledgeable and helpful securing funds from various agencies to support the payments being made by residents! Very! The staff had quite different ideas as to what exactly their duties were when it came to actually assisting residents. When asked if the staff could provide the care needed for a person in my moms mental and physical state the answer was a very confident yes, the results fell short multiple times requiring several meetings to find out what could have or should have been done to prevent a lengthy hospital stay and several falls! My mother did not return to the facility after her visit to the hospital. I could not and would not recommend the facility for the care of a senior with needs similar to my mother's! Mild dementia and some weakness in her lower extremities. Residents were placed in their rooms behind closed doors left to fend for themselves overnight. My mother's first night the midnight staff has no idea she was there! NONE! Memory care was asked for specifically and we were told several times they could handle it, not true!!!!!!! After asking the administrator if a service could be provided she would say yes, her staff would openly rebut and say "We have to do all that?" They had no idea what was expected of them even after the admin said it would be done. Mind you we're all sitting there together! Spread the word, assisted living is for people who may need you to reach something from the top shelf, fetch an item from the garage or help grandma zip up and read her prescription bottle. This was about all they can handle!

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

5.0

Care Services

4.0

Staff

4.0

Meals & Dining

4.0

wonderful management, definitely worth a look, positive experience

The majority of the staff were very helpful especially before she passed. Management was very helpful and I can't thank them enough. I would definitely use them again.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Great place

I'm very satisfied with the assistant care of this facility. My mom is very comfortable with their services and staff. They have activities for the residents daily and shows so much lobe to the residents.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

3.0

Staff

4.0

Meals & Dining

5.0

Review for The Westland House

The staff at the Westland House has been amazing taking incredible care of my grandfather. They are friendly, attentive and supportive of his needs.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Definitely recommended

Everyone is so friendly and helpful and answers all of our questions. The housekeeping is great. My mom says the food is awesome and she really likes it there. The move in process was good, it went well. The communication is great. I would definitely recommend The Westland House to others.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

Family Experience friendly atmosphere and caring staff

The all-inclusive pricing is outstanding. No surprises perfect for people on a fixed budget. Staff supportive and attentive they Treat residents with respect and are smiling. Very happy my mother is very happy. Owners listen and are open to making changes.

2.0 out of 5 stars

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

Staff

2.0

Meals & Dining

2.0

Medicaid Nightmare

We picked this facility for the affordable living and the fact that they take the medicaid MI waiver. The owners outright lied and told us at the monthly family meeting NOT to listen to the Medicaid waiver office telling us that they were cutting off funding to Westland House. A mere 3-4 days later we were notified in writing that the Westland House could no longer accept Medicaid waivers and we had to move our mom out on short notice. Scrambling to find another facility over a holiday weekend was a horrific experience. While living there the laundry was hardly ever done on time, items went missing, cleaning in the resident rooms was a joke, and the activities program (while the activities director was quite friendly and nice) was bare bones, repetitive, and lacking in much of anything. Like coloring on paper was an “activity”. I think they just had zero budget for activities.

1.0 out of 5 stars

Verified Review

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Review for The Westland House

I would NEVER recommend then to anyone. Our experience was horrible. We picked this community because I was told that they accepted Medicaid, would help with forms, none of that happened.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

2.0

Value for Cost

2.0

Care Services

1.0

Activities

2.0

Staff

1.0

Meals & Dining

1.0

Very bad experience

Zero star. Avoid. Repairs not done, limited menu with very few healthy choices, showers not given for weeks at a time. Meds not given, items missing from laundry and room. The staff would "borrow" things and never return them. They can't afford their own equipment? . The staff wasn't trained. Could not figure out how to use a shower chair. A catheter bag was installed backwards, so all the urine just backed up into the patient. Final straw was an aide tried to give 39 units of insulin instead of the correct 12 units. My wife, who is a nurse, caught the potentially fatal error. For her saving her mother's life, [name removed] and [name removed] had us banned from the property, fabricating a HIPAA violation against my wife. The actual violation was the aide leaving a medical record open in the hall and administering the wrong meds to the wrong patient. [name removed] reports cited multiple violations. [name removed]/[name removed] will deny any wrongdoings, but the reports are on the [removed] site for your reading pleasure.

1.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

2.0

How much assistance is assistance?

Administrator responded quickly to problems but aides were never sure of their duties and would contradict administrator in front of families members. Residents would basically be on their own once the doors to individual rooms were closed. Staff did not communicate with coworkers on other shifts. Not assisted living. The amount of assistance was always in question from aide to aide. Families considering this facility should first understand what assisted living is and what it is not!! Administrator was very knowledgeable and knew her business but deserves a better staff.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

3.0

Review for The Westland House

We picked this community, because of the location and price. Be sure that the person being placed here is mostly self-sufficient and doesn't only needs limited medical care. Other issues were wrong laundry returned. Once papers were signed, [name removed] the director never returned calls or was available.

4.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

4.0

Value for Cost

4.0

Care Services

3.0

Activities

4.0

Staff

4.0

Meals & Dining

3.0

All around good place.

I have told quite a few people about The Westland House. It's an all around good place for your loved one(s). The staff and management are very friendly.

The Westland House

Senior living options offered

Pricing

Base fees by care type

Reviews

for The Westland House

Avoid this place , please

The Westland House

Our families experience

Review for The Westland House

Friendly and reasonably priced

Nice place, not perfect

Horrible management

Facility is not fit to be assisted living

Understanding what assisted living is and is not.

wonderful management, definitely worth a look, positive experience

Great place

Review for The Westland House

Definitely recommended

Family Experience friendly atmosphere and caring staff

Medicaid Nightmare

Review for The Westland House

Very bad experience

How much assistance is assistance?

Review for The Westland House

All around good place.

Neighborhoods

Similar communities nearby

Livonia Comfort

American House Westland Venoy Senior Living

Rose Cottage

Rose Cottage

Waltonwood Cherry Hill

Crystal Creek Assisted Living and Memory Care

Ivy Cottage

Village of Westland Independent Living

Maple Manor

Willow Creek

Glen Abbey Assisted Living and Memory Care

Other Senior Housing in Westland, MI

The Westland House

Senior living options offered

Pricing

Base fees by care type

Reviews

for The Westland House

Avoid this place , please

The Westland House

Our families experience

Review for The Westland House

Friendly and reasonably priced

Nice place, not perfect

Horrible management

Facility is not fit to be assisted living

Understanding what assisted living is and is not.

wonderful management, definitely worth a look, positive experience

Great place

Review for The Westland House

Definitely recommended

Family Experience friendly atmosphere and caring staff

Medicaid Nightmare

Review for The Westland House

Very bad experience

How much assistance is assistance?

Review for The Westland House

All around good place.

Neighborhoods

Other Senior Housing in Westland, MI

Your privacy, your choice