5.0 out of 5 stars

Verified Review

Wonderful Experience

My mom did not participate much in activities, though she did enjoy going to hear the musicians that came in. My main feedback relates to how friendly and helpful the administration and staff were. I was under a lot of stress and time pressure to find a place for my mom, and the administrators were incredibly helpful. The admissions person met with me quickly and helped things move forward as soon as possible, accommodating our situation. The head of nursing provided me with the extra resources that I needed (particularly getting my mom set up with a good hospice organization), and the financial office was friendly and easy to work with. They were all very involved and helpful, and there was great communication. I was also very pleased with her room and the living accommodations. It was very pleasant and comfortable. The staff were overall friendly and responsive. My mom especially liked one of her caregivers, and I met another that I thought was very good. And I had cause to interact a couple of times with the person who administered medications and found her to be both proactive and responsive. So really I have no complaints!

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Best place for my Mom

My Mom lived at Trustwell for 7 years post her mild stroke. Her room was perfect for her and right next to the main activity room. We were able to decorate it and arrange her furniture perfectly. The facility was recently remodeled. It is lovely and has a very homey feel. Staff was responsive when I asked them to look in on my Mom and help her as needed. The Activities Director keeps the residents busy and engaged in fun activities. Musicians frequently entertain too.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

Great place!

The staff is very kind and caring. The activities director is super, every day there is a fun activity. The kitchen staff are so nice and accommodating to special diets and requests. The staff communicates with family so well, meds are never late.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Would Recommend

The staff works together to take care of our loved one. We appreciate the care she receives. Recently renovated...home like atmosphere friendly staff.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

great communication, highly recommend

The Management Team seem to have good communication in working together. The Staffel have been friendly and patient when dealing with my loved one.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

Would recommend

This review is from our respite experience last year, my loved one moved home. Everyone here was very friendly and welcoming. The whole place was just very inviting. We looked at 4 different places and Trustwell Living of Overland Park won! I would recommend them to others.

3.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

5.0

Value for Cost

3.0

Care Services

3.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

I would not recommend

My family member was there during the transition from Bickford to Trustwell. The director Trustwell hired was very hard to get a hold of, and did not communicate well the changes that were going on with the transition. I was left off several important emails and found out about this through the on site nurse and the associate director who was retained from Bickford. My family member passed away [date removed] and I just recently received [fee removed] the refund for the care we paid for in July but she never received. I know other families were having billing issues as well. They also seemed to be having issues keeping individual rooms clean. On several occasions there were food crumbs on the floor in her room and they would still be there several days later when I would come by to check on her. Unless they have greatly improved communication at the director level, improved their housekeeping and maintenance, and doing a better job of itemizing and transparency on their billing I WOULD NOT RECOMMEND this place.

4.0 out of 5 stars

Verified Review

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Staff

5.0

My review of Bickford

We chose Bickford of Overland Park at the time because of the staff members that we spoke to over the phone. They have been very good with communication with everything that has been going on. I think under the circumstances, they have been very good and they are doing an excellent job. I would recommend to others looking.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

[Name removed] and I met with [name removed] yesterday morning at Bickford of Overland Park. I liked the idea that it is small (48 assisted living apartments). We did not see a lot of residents at that time, but we did drop in on a game upstairs. Everyone seems to be at ease and having a good time. [Name removed] gave us an overview of the respite area of the community. The housing seemed to be clean, well equipped, comfortably furnished. I did think the room we saw was quite far from the nurse's station. The menu looked healthy and varied. WE did not get a meal, but [name removed] prepared a light snack of cheese, sausage, grapes, strawberries, and chocolate cupcakes. I thought we were to have a lunch, but that must have gotten lost in the communication. She did a good job of providing both oral and written information. I was told the daily fee for residents in the respite program is $125 per day, but I did not realize until this meeting that the cost varies according to the type of care. We will reserve decisions until we have had a chance to tour other facilities.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Bickford is a very pretty place. Lots of flowers in the front of the building and in the main lobby. When I first walked in I was impressed with how pretty it looked and clean it looked . Everyone had just eaten breakfast and were being moved into the main living room. The residents looked comfortable, clean and content. There were ladies who worked there that were with the residents in the living room sitting with them to help them if they needed it. I visited the memory care unit, but was told about the assisted and memory care options. The building is older and the rooms are older and ok. The tour went very well, the manager was extremely nice and helpful with providing information. She took a lot of notes and seemed genuinely interested in my mother. They make you feel very welcome and the people who work there stop and introduce themselves and their chef brought in some nice snacks and cold water. They emphasize individual plans for memory care patients to help them and making their residents comfortable and happy. The residents all looked comfortable and content. I liked that all the ladies were in the living room together and not sitting alone. They looked happy and secure to have others sitting around them. I was just touring so I can't say anything other than about the tour. But it is a very nice place to tour, impressive in appearance and people who work there, the manager is very nice and concerned, the building is old but looks nice, the rooms are old but adequate, the location is easy access to met calf avenue. I would recommend touring this facility and considering it.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Bickford is a very pretty place. Lots of flowers in the front of the building and in the main lobby. When I first walked in I was impressed with how pretty it looked and clean it looked . Everyone had just eaten breakfast and were being moved into the main living room. The residents looked comfortable, clean and content. There were ladies who worked there that were with the residents in the living room sitting with them to help them if they needed it. I visited the memory care unit, but was told about the assisted and memory care options. The building is older and the rooms are older and ok. The tour went very well, the manager was extremely nice and helpful with providing information. She took a lot of notes and seemed genuinely interested in my mother. They make you feel very welcome and the people who work there stop and introduce themselves and their chef brought in some nice snacks and cold water. They emphasize individual plans for memory care patients to help them and making their residents comfortable and happy.

2.0 out of 5 stars

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

question the cleanlyness of our loved one.

Well...the staff does seem friendly, but the cleanliness of my mom, is not satisfactory. I don't think they are making sure her teeth are brushed everyday or the showers, as what they said they would do. I question their that they are doing laundry as they said. A number of times, when picking up our loved one, once a week she is not ready and has not has her showers or even clean clothes on. When something is said about this, they seem to make the corrective actions as requested, but it only last a time or two, and things seem to go back to they were, is what it appears to us.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Not a good facility!

This facility is very understaffed. They promise you things and they do not happen. They have some very devoted people but they can not take care of everybody. Nobody answers the phone and nobody on week-ends to help. Many times the halls smelled of urine. For the money you pay they should do more for the residents. The food was to be home cooked but I never found that to be true. The same things were served over and over. Food was usually cold and service was very slow. I would look at other places first for the money you pay and little service. Talk to the residents before you choose a place. Learned a lot from them after moved in.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

The facility did a great job with the tour and giving us information.

3.0 out of 5 stars

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

Care Services

1.0

Activities

3.0

30 days and out

My aunt went to Bickford for a 30 day respite stay. She had been in skilled nursing for 12 weeks following a car crash and needed to get some strength back. We went in thinking she would be there 6 months or so, but she did not want to stay. She did rehab there and was able to move to independent living. She was promised a lot but was very disappointed and felt lied to. I believe they were not equipped to handle the care required for her injuries. For instance she was not supposed to get up without assistance and yet the general staff decided she could, even though the rehabilitation staff said no. We were there constantly checking up on her and did not feel comfortable letting her be alone. We also had medication issues that caused a lot of stress on the family. If your loved one can assist themselves it might be fine, but I do not recommend this facility if they need extra care.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Clean, friendly, lets my mom have her cats. Lots of activities. Secured assisted living which I like.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

I met with [name removed] and was very impressed with both this facility and with [name removed], the activities director. She was very thorough and personable. She went over all of the costs with us and showed me the room that dad could move into. There was only one room left. I was impressed enough that I wrote a $500 deposit, which [name removed] explained would either be refunded should we decide we don't want to place dad here OR it would go towards his first month's rent should he decide to come here. [name removed] then called me on Wednesday afternoon to f/u and ask if I had any more questions or if I had come to a decision. I explained that I was on my way to see another facility and we hope to decide after that. She said she would need to deposit my check by Friday so if we could try to make a decision by then, that would be great. That is my goal as well.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Pleasant Tour of This Community

I had a nice tour of this community, it is a nice facility. Everyone was very kind, and friendly. The community looked very nice, and everything was neat, and tidy. The staff I met was polite, and helpful. It was a good experience, but they did not have any openings at the moment.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

The best choice for us

I like that they find activities to match the resident's current care level. The staff are encouraging and even took the residents out to a movie. This is a small open memory care unit. The cost does not change as the residents care needs change. The residents all receive the care they need. They do whatever they can to make the residents happy. This is a privately owned community and I would recommend it for memory care.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

A good tour!

Bickford of Overland Park was a nice community. The reason we did not choose it was because they mostly had studio apartments. We wanted a one bedroom. Everyone was very friendly and it was a good experience.