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Waterford Grand

600 Waterford Way, Eugene, OR 97401

For pricing & availability:
(866) 374-4058
9.1
Review score
56 reviews
Add review
9.1
Review score
56 reviews
  • 5 star
    46%
  • 4 star
    30%
  • 3 star
    18%
  • 2 star
    4%
  • 1 star
    2%
See all reviews
8.2
Review score
940 reviews
32 facilities
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Waterford Grand
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Waterford Grand community exterior
14 photos
Waterford Grand in google map

Laurie M

Child of resident/client

5.0 out of 5 stars

Our family's experience

5 on each category! The place is great! The help is very good and attentive with there patients. Meals are great. The patients have a right to say no.

Read all reviews

Waterford Grand

Waterford Grand is the ideal retirement destination for individuals seeking independent living, assisted living, or memory care. Our beautiful location right off the Willamette River is a short drive from area dining options, shopping destinations, and medical facilities. You’ll find peace of mind knowing you’re never more than a few minutes away from local amenities or services.

The city of Eugene was voted one of the most livable cities in the U.S., and our community is located at the southern end of Willamette Valley. This area is known for its arts, culture, and nature scenes filled with forest green parks and colorful rose gardens.

Our commitment to honoring our residents' right to choice, dignity, privacy, and independence has earned us a notable reputation for having an effective staff that provides unmatched hospitality and care.

Community Services and Amenities

We strive for excellence and healthy living in all that we do. One of our most unique amenities is a fitness program called EverFit, which is managed by our trained fitness staff. Our instructors offer balance classes, water aerobics, tai-chi, walking groups, one-on-one training, and more.

We take pride in offering higher staffing levels than you’ll likely find at larger communities. Our priority is to provide individualized...

Senior living options offered

  • Assisted Living
  • Memory Care

Waterford Grand

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Waterford Grand

9.1 out of 10
Review Score56 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.3
Friendliness
4.4
Care Services
4.2
Staff
4.5
Meals & Dining
4.4
Activities
4.2
Value for Cost
4.0

A Place for Mom has scored Waterford Grand with 9.1 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Waterford Grand has 56 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 56 reviews

Last Updated: 6/27/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

June 27, 2025

5.0 out of 5 stars
Verified Review

The right place at the right time!

They have very caring staff in a beautiful and clean setting. No funky smells!

Laurie M

Memory Care

Family/friend

June 9, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our family's experience

5 on each category! The place is great! The help is very good and attentive with there patients. Meals are great. The patients have a right to say no.

Kimberly D

Assisted Living

Family/friend

April 11, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Could not be more perfect

Waterford grand is a beautiful facility without feeling high end fancy just high end tasteful beautiful. Every single person I have worked with is wonderful. My mother’s room is on the third floor with a balcony and big windows that overlook the river that runs through town here in Eugene. That is her idea of a little piece of heaven. I am so thankful for the recommendation from a place for Mom. This is twice now that they have zeroed in on the best place for my mother. The last time was in Seattle. . Every bit of my experience with a place for Mom has been positive and highly beneficial.

Anonymous

Assisted Living

Family/friend

March 27, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful Staff and amazing accommodations.

Waterford is beautiful, well maintained, lots of activities, wonderful staff, great nurses, front desk women are delightful. My husband tells the food is really good. 10/10

Anonymous

Memory Care

Family/friend

March 18, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
2.0

Waterford Grand

They can improve on the food they serve. They can improve on training and how to handle soiled clothing properly. They can improve on making it less of a hassle to set up a toilet area so it's easier for the resident to use and not soil his clothes every time because of the set up they have right now. I like that we get the door code :) I like how nice it is in there and the heated pool has been a plus for my grandpa when we can get him in it . Most staff are friendly, they could be more helpful with getting residents out of chairs especially the ones who already have a hard time standing up on their own especially in more difficult chairs (dining room chairs)

Marie A.

Memory Care

Family/friend

September 12, 2024

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
5.0

Mom is struggling

Mom is having a very hard time adjusting to her move to memory care. I feel the facility could make several very simple changes to make her more comfortable. Most of the staff are kind and well intentioned but lack experience. I wonder about the effectiveness of the scheduling. Seems it would be better to be as consistent as possible with who & at what time of day residents see staff. But, the rotation of staff from area to area and shift to shift is significant. I’m sure it is common in memory care but I am very frustrated by how many things have been lost. On the positive side, the facility and grounds are very nice. I think the apartment style is better for her than cottage style.

Anonymous

Assisted Living

Family/friend

January 10, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Definitely recommended

I would definitely recommend the facility. The staff is very friendly. The housekeeping takes place once a week and besides cleaning, they change the sheets and make the bed/washing the sheets and towels. The meals are of good quality. My one complaint is dealing with the finance department about incorrect charges.

Anonymous

Assisted Living

Family/friend

January 5, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Warm and friendly

The staff learns each resident's name and they are very warm and friendly. They all are very willing to assist

Anonymous

Memory Care

Family/friend

January 2, 2024

4.0 out of 5 stars
Verified Review

Feels new light and spacious

Everything at Waterford is very nice but it is not a perfect match for my loved one. Everything is clean, orderly and well maintained. My loved one has little interest in eating and has lost weight from 106 lbs to 92lbs. She will eat in a social setting where someone will sit with her and talk. As she talks she tends to nibble at her food if gentle prompts and encouragement are given. Waterford Grand doesn't have enough staff available at meal times to give her this personal touch. As a result we are having to search for another memory care situation. Note: it is very expensive

Anonymous

Assisted Living

Family/friend

December 27, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Super friendly, and a beautiful place to live

I would say five on all except for maybe cost. But I know that's just the way things are. We disputed a bill and they gave us the money back for the first two months so that was nice. We would recommend this community to other families, but it is very very expensive!

Terri

Assisted Living

Family/friend

August 28, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Review for Waterford Grand

It's a beautiful facility and they allowed my moms dog which was huge to her. We picked it because it wasn't a sterile environment. We didn't want her to think she was in an institution, but rather a nice apartment.

Anonymous

Assisted Living

Family/friend

June 16, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
5.0

Review for Waterford Grand

Yes I would recommend this place. That said, there no way we could afford it without Mom's longterm care insurance.Waterford Grand is built to bring the outdoors inside, with terrific vues of the river from many windows. Apartments are spaciou, the daily exercise program is terrific and the facility has a memory care unit for when/ if my mom needs it.

Anonymous

Memory Care

Toured community

October 14, 2022

3.0 out of 5 stars
Verified Review

I toured this community and it was a beautiful facility. It feels more like a resort. Our tour guide was very nice and kind. It's several stories and has a pool and other extras. Nice clean atmosphere. However, it just felt too big and overwhelming for our loved one/memory care. For assisted living, it could be great!

anonymous

Assisted Living

Toured community

September 28, 2022

5.0 out of 5 stars
Verified Review

Tour experience

We had a great tour experience with Waterford Grand. This facility was our second choice out of the ones that we looked into.

TG

Memory Care

Family/friend

July 25, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.5
Care Services
4.0
Activities
4.0
Staff
5.0

Good Place for Mom

The staff at Waterford Grand are friendly. They are having some problems with staffing, but overall I think my loved one is really happy there.

Lynda B

Assisted Living

Family/friend

June 3, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

So far so good

Mom was the one who chose Waterford Grand because it is on the river and she gets to go out and walk along the river on a regular basis and she loves the setting. There was someone who helped her the first couple of weeks to help mom gets acclimated to the facility. We ended up hiring someone to spend some extra time with my mom during the week and that has worked out very well and it helps keep her as independent as possible. She says the food is great, she eats in the dining room 3 times a day and has made some friends which has been a huge plus. She absolutely loves that Monday through Friday a weight training class and she goes every single day, she never forgets it. Overall we would recommend them to others looking.

Kim L

Assisted Living

Family/friend

May 17, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The right place for dad is Waterford Grand

We went to look at units and they happen to have a large 2 bedroom 2 bath apartment and that was exactly what my dad was looking for. He is so happy with it and just loves it here, he moved out of his house and has not looked back. Right when we walked in we got a really good vibe and it had everything that we needed. We were looking for a place that had different levels of care in case his care increased and they have that here. It is so beautiful and all of the staff have been extremely friendly. It is truly like a cruise ship on land, that is how it feels. It is so pretty, the food is wonderful and there are things to do all day but you can also just hang back if you want to. There is nothing better than looking out from the dining room with your family around you having dinner and looking out at the Willamette river, it is super peaceful. Everything has been top notch and worth every penny. It has been a great match for my dad and we would absolutely recommend Waterford Grand to others.

Donna

Assisted Living

Family/friend

September 23, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0

A Great Caring Staff

I was impressed with the community and my loved ones were happy here. The community have balconies available in some rooms. The staff are good at communicating with the family with any concerns over my loved one.

rjp

Assisted Living

Family/friend

June 7, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

The best place foir my parents

The staff is doing a good job with communication. The community is neat and clean and the staff is very friendly. We would like to see the meals improved. My loved ones like breakfast but Dinner needs improving and a better variety. I would recommend this community to others.

anonymous

Memory Care

Family/friend

April 14, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Staff
3.0

Staff needs more training

I felt like because my loved one was more high functioning she wasn't paid as much attention to. Staff needs more training when it comes to memory care. Communication was not very good, and we had to initiate any communication. I would not recommend memory care to others.

Waterford Grand

Neighborhoods

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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