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Waterstone on Augusta

1004 Augusta St, Greenville, SC 29605

For pricing & availability:
(866) 374-4058
8.2
Review score
33 reviews
Add review
8.2
Review score
33 reviews
  • 5 star
    30%
  • 4 star
    34%
  • 3 star
    18%
  • 2 star
    12%
  • 1 star
    6%
See all reviews
8.7
Review score
675 reviews
39 facilities
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Waterstone on Augusta
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Waterstone on Augusta community exterior
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street view of Waterstone on Augusta

Anonymous

Loved one of resident/client

4.0 out of 5 stars

Super nice facility with internal issues

They don't pay their employees enough to keep them and have constant turnover. That doesn't lead to personal relationships with patients or their families. The off shift needs more supervision. Several employees there confided in us that they would sometimes miss a weekly paycheck. I don't understand how that happens. They have some good people working there that don't feel very appreciated leading to apathy in patient care. It was by far the nicest facility that we looked at in our search

Read all reviews

Waterstone on Augusta

Located in Downtown Greenville, SC, Waterstone on Augusta is a premier Assisted Living and Memory Care community that brings a new, enriching lifestyle to seniors in our growing neighborhood. From the time you walk through the doors, this is obviously no understatement. We strive to enhance the quality of life for the seniors we serve through teamwork and unity. We are open and cannot wait to see you! Our wonderful amenities must be seen to be believed. Our Leadership Team and talent bring over 50 years of combined experience to the continuum of care for seniors. We have a true passion for care, as exhibited through our serving hearts.

Senior living options offered

  • Assisted Living
  • Memory Care

Waterstone on Augusta

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Waterstone on Augusta

8.2 out of 10
Review Score33 reviewsWrite a review
Overall Experience
3.7
Cleanliness
4.2
Friendliness
4.2
Care Services
3.6
Staff
3.5
Meals & Dining
3.3
Activities
3.8
Value for Cost
3.7

A Place for Mom has scored Waterstone on Augusta with 8.2 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Waterstone on Augusta has 33 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 33 reviews

Last Updated: 9/16/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 16, 2025

2.0 out of 5 stars
Verified Review

Waterstone on Augusta

We needed an "assisted living" facility not a retirement home. It advertises as "assisted living", however, since we were there over 1-year, it is now a retirement home. Transportation response was horrible in scheduling transport to doctors appointments. All but non-existent. The activities director takes care of scheduling transportation to and from doctor appointments and she would not return calls. I had to get [name removed], who is the sales person for the rooms to get involved in order to schedule 1 appointment. I put our move- out notice after only 2-weeks of our returning to the premises. The service and level of care were much worse than previously. Cameras were allowed when we were there previously & the existing cameras on site had been grandfathered since we left and NEW residents were NOT allowed to have cameras in the rooms. This should have been my sign but I gave them another try anyway. I had no idea what awaited me for ignoring this fact. There is a reason for this so just be aware when you are shopping for a facility for your loved one(s). The caregiver service was supposed to be every 2 hours. This is not accurate at all. Minimal assistance is available to the resident and especially the night time if their help is needed. There is zero supervision of staff. The food was a definite improvement from a year ago. Communication was very poor between clinical management and the residents needs. I hope this information is helpful to a family shopping for an assisted living facility.

Linda H

Assisted Living

Resident/client

July 25, 2025

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
4.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Poorly Managed

Small apartment-bedroom consists of one full bed, my electric piano, a small closet, and some wall paintings. Hall entrance into small kitchen area with bathroom on one side & kitchen items on the other. Very small living room with 2 matching chairs, living room table with plants atop & beautiful cabinet containing valuable gifts over the years. Large window behind sofa.

Anonymous

Assisted Living

Family/friend

July 23, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Super nice facility with internal issues

They don't pay their employees enough to keep them and have constant turnover. That doesn't lead to personal relationships with patients or their families. The off shift needs more supervision. Several employees there confided in us that they would sometimes miss a weekly paycheck. I don't understand how that happens. They have some good people working there that don't feel very appreciated leading to apathy in patient care. It was by far the nicest facility that we looked at in our search

Dawn

Assisted Living

Family/friend

July 16, 2025

5.0 out of 5 stars
Verified Review

Wonderful Community

They were a wonderful community for my mother. She loved the people that cared for her and was happy there. They were able to do so much for her in the short time she was there and I am very thankful we found them in such an urgent need. I would give them 10 starts if possible. They were a wonderful community for my mother. She loved the people that cared for her and was happy there. They were able to do so much for her in the short time she was there and I am very thankful we found them in such an urgent need. I would give them 10 starts if possible.

Anonymous

Memory Care

Family/friend

June 5, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Waterstone on Augusta

1- all categories for memory care at Waterstone. The day staff would tell us the night shift were terrible. I had to get hospice involved immediately. She died in [date removed]. Was only there for 4 months

KFlinn

Assisted Living

Family/friend

June 4, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Don't believe what you're told

The new management has cut back on the quality of food, the staff and overall care and maintenance of the facility. If we were to choose again, we would not go to Waterstone. We were promised a lot, and it consistently fell through.

Anonymous

Assisted Living

Family/friend

April 11, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Review for Waterstone on Augusta

It was a horrific experience. We couldn't move my mom fast enough. People should ask for documentation and auditing about call button wait times, how staff is trained, ask to speak to a med assistant and ask THEM about their experience working there--how long have they worked there, what is the training process? (There was apparently NOT ONE at Waterstone), how is nursing coverage when the lead nurse is out? How can you get in touch with NPs with questions or concerns about your loved one's status. Who preps and serves food? The food was horrible.

Anonymous

Memory Care

Family/friend

March 27, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Feedback on Waterstone

Waterstone is a beautiful facility with a lot of potential. During our time there, they were still refining their processes and routines. The aides and staff were kind, attentive, and eager to help, though additional training in memory care would have been beneficial. The facility itself was well-maintained, offering a clean and welcoming environment, along with good food and engaging activities. One challenge we encountered was the required use of a specific pharmacy, which added an unexpected cost of $[removed] per month. Before Waterstone, all of my mother’s prescriptions were fully covered by Medicare at no cost to her. Additionally, the pharmacy’s limited hours—Monday through Friday, 8 AM to 5 PM—meant that prescriptions called in after hours might not be filled until Monday evening. Since Waterstone requires all medications to go through their pharmacy system, this occasionally caused delays

Anonymous

Assisted Living

Family/friend

March 19, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
3.0
Meals & Dining
1.0

Waterstone on Augusta review

Staff seemed lack direction have tried multiple times to get copy of contract to no avail. No receipts for rent payments. Pretty poor. Food is terrible on 2nd chef. Would not recommend based on food service. Lower value based on food.

DD

Assisted Living

Family/friend

January 30, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
3.0
Meals & Dining
5.0

Review for Waterstone on Augusta

We were attracted to them because of the room layout & size & location from my house. My parents are definitely high maintenance, which is not the case for many. Yes, I would certainly recommend Waterstone to others.

Anonymous

Assisted Living

Family/friend

October 15, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

A Cut Above

Waterstone has been a learning experience for us as this is our first assisted living facility interaction. You learn that no place is perfect but you have to look for what is better than the rest. This seems to be our opinion of Waterstone overall. Not perfect but better than the others and we would recommend them to other families.

Anonymous

Assisted Living

Family/friend

September 17, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Waterstone on Augusta review

Everyone was incredibly friendly at Waterstone, and helpful when my sister moved in. Also, the new head of nursing is raising the bar on the support being provided by the aides.

BG

Assisted Living

Family/friend

August 19, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Waterstone on Augusta

Would definitely recommend. One reason I picked this community is because of the location.

Anonymous

Assisted Living

Family/friend

May 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Happy with Waterstone

My mother is happy with the Waterstone. It was more problematic for my father, who was in memory care. They oversold the capabilities of their memory care unit and we had to move him. (He has since passed away.) On activities, my mother said there are some but not a lot. Or at least not a lot she's interested in.

Anonymous

Assisted Living

Family/friend

April 15, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Waterstone on Augusta

Administrative staff has been great. Based on what my sister shares, the food served is not very tasty. I think that they could have more of a variety on the menu.

KB

Assisted Living

Family/friend

March 5, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Review for Waterstone on Augusta

I would tell a friend the staff, especially the executive nursing, marketing, PT and administrative staff are extremely kind and responsive to any concerns. The facility is very clean and quite frankly, never smells like a hospital or nursing facility. While nothing is perfect, this has been a very good option for my parents. I chose Waterstone on Augusta because of the cleanliness, the friendliness, and the variety of care available. My mother has dementia and needed to come to Waterstone when my dad fell and broke his femur. It was important for me to be able to keep my parents together. Dad was able to continue his rehab at Waterstone after he was released from a rehab facility and mom has been able to stay in an apartment with him. Memory care is available should mom need it, but so far we've been able to manage her care without that option.

Gail

Assisted Living

Family/friend

February 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent experience

Food is excellent, safety(doors are locked daily at 8:00 on weekdays and 6:00 on the weekends), management is very helpful for issues you may encounter,

Karen D

Assisted Living

Family/friend

January 30, 2024

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
1.0
Meals & Dining
2.0

Poorly managed

My mom lived her for 4 months before I had to pull her out for her own safety and health. No organization and different people would show up every day with no idea what to do. She was given cold showers and the trash was never removed unless I did it myself. Last straw was they sent her to the hospital and didn’t notify me where she was and I didn’t see her till the next day. Turns out she had fallen and no one noticed she had a large bruise and swelling of her wrist. Just awful-don’t be fooled by the nice exterior.

Anonymous

Memory Care

Family/friend

November 9, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Experience at Waterstone

My loved one is currently a resident at Waterstone on Augusta and overall her experience at this facility has been okay so far. The cleanliness and friendliness are good. The staff, care services, activities and food have all been okay. Overall, the experience at this facility has been okay but I wouldn't say that it has been without issues.

Mitch

Assisted Living

Family/friend

August 25, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Staff
3.0
Meals & Dining
4.0

Our Experience at Waterstone

Our main and largest problem at Waterstone on Augusta was communication with the staff. When I say staff, I mean the upper level staff not the caregiver or regular facility staff. All of the assistants and servers, etc. were extremely helpful, but only to the point that they could be. The upper level staff would not return phone calls, emails or texts. On two occasions, the employee left Waterstone and we continued sending them texts and finally called the front desk to find out. They had been gone for up to two weeks. This was unacceptable. They also brought my mother-in-law food to her room but no one checked to see if she ate it. Again, unacceptable. Overall, the staff were nice friendly and so on, but very seldom did they follow up on what they said they were going to do. Even the bookkeeper was the same. I called her three times and left a message every day. She never answered it. When I went up there, I asked to see her and they said no. I said no is not acceptable and I need to see her now. She came out and I asked her what was going on. She explained that she'd been busy blah blah blah. Again, unacceptable. I asked her to itemize the invoices, she did not. The fact that we lived a 4 hour drive away was a problem that they did not seem to want to address. We could not go by there daily. We were up there as much as we could be, but that was a couple to three days a week. We spent an excess of $[removed] driving back-and-forth in 6 weeks. Our other family members are physically unable to be of much help. For some reason, the staff did not understand this or the fact that we could not be there like a lot of people could be. My mother-in-law passed away in July, after a major stroke she was found unresponsive in her room. In hindsight, my wife wishes that she had rented an apartment. However, we did not know that my mother-in-law was going to have another stroke in July and pass away a week later.

Waterstone on Augusta

Neighborhoods

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Map of the neighborhood around Waterstone on Augusta

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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