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Where the Heart is

410 S Norris St, Burlington, WA 98233

For pricing & availability:
(866) 374-4058
9.0
Review score
55 reviews
Add review
9.0
Review score
55 reviews
  • 5 star
    67%
  • 4 star
    20%
  • 3 star
    2%
  • 2 star
    2%
  • 1 star
    9%
See all reviews
8.5
Review score
3544 reviews
111 facilities
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Where the Heart is
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Where the Heart is community exterior
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street view of Where the Heart is

Marijane Jones

Spouse or partner of resident/client

5.0 out of 5 stars

Perfect place for my husband

So thankful to find a place for my husband who has advanced dementia. They take good care of him and I know he is safe. They provide good food and activities that he can participate in if he wants to do so.

Read all reviews

Where the Heart is

Where The Heart Is has been designed as four assisted-living communities within one building. Each community has its own living room for visiting, television viewing or just relaxing, and a dining room where three meals are served each day. The library serves as a place for activities like a game of cards, reading or bible study.

The layout of each community encourages social interaction and fosters better relationships. Our staff is more aware of activity levels and has a greater opportunity to get to know each resident.

It makes sense. If a resident need only step outside their door for a bite to eat or for a game of cards they are likely to participate. If they have to walk down a long hallway or leave their floor to take part, they may not choose to do it as easily.

Our staff is chosen for their experience, ability and flair for interaction between residents and co-workers. The concept of customer service from yesteryear can be found at Where The Heart Is.

The Cottage is specifically designed for high functioning residents with Alzheimer's or Dementia. The goal of the Cottage is to maintain a more active role in the early stages...

Senior living options offered

  • Assisted Living
  • Memory Care

Where the Heart is

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Where the Heart is

9 out of 10
Review Score55 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.4
Care Services
4.3
Staff
4.2
Meals & Dining
3.8
Activities
4.3
Value for Cost
4.3

A Place for Mom has scored Where the Heart is with 9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Where the Heart is has 55 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 55 reviews

Last Updated: 10/16/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Marijane Jones

Memory Care

Family/friend

October 16, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Perfect place for my husband

So thankful to find a place for my husband who has advanced dementia. They take good care of him and I know he is safe. They provide good food and activities that he can participate in if he wants to do so.

Debra

Assisted Living

Family/friend

September 13, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Staff
1.0

No hot water, no housekeeping, rude staff

Been trying for weeks to get hot water working in my brother’s room. Keep being told it’s going to be done “today”. Yesterday (Friday) my sister stopped in and there was a piece of cardboard on the floor. Turns out he’d broken a glass and when he asked to get it cleaned up he was told there were no housekeepers working and he’d have to wait until Monday. She then asked multiple employees for a vacuum, none of them knew where to find one and none of them offered to assist in any way. I strongly recommend that you keep anyone you care about far away from this company. He has also been promised a Covid booster many times. He’s stuck there unfortunately because he is too ill to be moved unless it’s by ambulance. It’s just sad and awful and surely not even close to what he was sold

Peggy L

Memory Care

June 25, 2025

5.0 out of 5 stars
Verified Review

Very happy with Where the Heart Is!

I've been very happy with the care [name removed] is getting. Everyone is very friendly and truly seem to care. The room is perfect size for one person. Nice big bathroom that accommodates easy access with both walker and wheelchair. Food is yummy!

LYNN

Assisted Living

Family/friend

June 24, 2025

1.0 out of 5 stars
Verified Review

Poor Experience at Where the Heart Is

Following glowing 4.9 recommendations and a wonderful tour. We moved our 91 year old mother into Where the Heart Is, Burlington WA. The reality we experienced could not have been further from those initial observations. Once our Mother moved in, nothing was provided as promised in the tour. We had to ask multiple times regarding housekeeping, laundry service, 2 hr regular nurse check-ins, shower support, her help medallion (worn around her neck), medications, a $[removed] move-in refund, general nursing support and something as simple as her preferred name (she used her middle name but everyone used her 1st name). The nurse support was completely inadequate and unprofessional. The medicine techs were given very little direction and we had to coordinate the distribution of her medications ourselves. While the medicine techs were allowed to administer insulin shots as prescribed, they were not authorized to administer lovenox (a blood thinner) shots. That fell under the nurse's responsibility. As prescribed, our Mother required a morning and evening shot until a medical biopsy could be performed. The nurse initially said we would have to administer all shots on the weekends. Then she informed us that she wouldn't be administering the evening shot because her schedule was "too fluid." Finally, the nurse told us that we would have to administer the morning shots also because she "had to get kids to school ". The marketing representative was very warm and cheery, until after our Mother moved in. She was little help with our concerns. The one positive was the facility was great, nicely laid out with small communities, and the rooms are very nice.

Anonymous

Assisted Living

March 13, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0

A great place for worry free care for your loved one.

We have not watched the food service, nor eaten anything there but we would probably rate it a 5. There is an excessive turnover in administration and even the caregivers, but there is new management company coming on [date removed] Remodeling done recently is conducive for maintenance, is modern and contemporary and lovely, but doesn't feel quite as "grandma-homey" as it did before What we like the most about Where the Heart is, is that it is in a nice location. It is an attractive facility. There is good communication with me on patient related issues. In house salon, foot care, physical therapy and lots of good activities with friendly staff. We would definitely recommend.

Anonymous

Memory Care

Family/friend

November 27, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

A caring community

Unable to rate the activities. My mother died only 1 month after moving in. She was too far gone to take part in any activities. I think for the amount of care my mother needed, they did a very good job. We knew she was well cared for. My dad was able to spend every day with her. It was clean, well run, and they had good security measures. Overall I would recommend Where the Heart Is.

LV

Assisted Living

Family/friend

October 22, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Where the Heart is

We cant really speak to the current situation there. No place is perfect but the staff at Where the Heart is really wants what is best for your parents. It was clean and the staff for the most part were very caring. Even with staff shortages, they gave it their all. Activities were always there for mom and dad to take advantage of if they were up for it. Both of our parents passed away - dad in 2022 and mom in 2023 so its been a year since we had anything to do with Where The Heart Is

Lauren

Assisted Living

Family/friend

October 15, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

The quality of care deteriorated significantly

Our family member spent over a year in the assisted living section, and during that time, we saw the quality of the facility deteriorate significantly. There was a shortage of staff, and many were inadequately trained. Promised services were never delivered. Management was indifferent to concerns and displayed a lack of compassion to residents and family. Look elsewhere.

cheryl L

Assisted Living

July 18, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Nice staff, clean, accommodating to her spend down situation.

My friend was the actual client, she was at another care facility that had promised her a Medicaid room in 2 years after her spend down was utilized. After 1 year she was told by the other facility that they will not have a Medicaid room available because there are too many people on the waiting list and recommended another facility. She only had 1 year in her savings so she no longer had enough spend down money to find another place. Fortunately, Where the Heart Is took her in. She was there for 6 months and decided to move back East to be closer to her daughter.

Matt F

Assisted Living

Family/friend

May 20, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Where the Heart is

They suck. We moved my loved one out of there in [date removed]. They don't have a procedure for dealing with people that come down ill. They lost my mom's false teeth and would not pay for them.

Chris M

Assisted Living

Family/friend

April 3, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

So Thankful to Find This Place

“Where The Heart Is” says it all! A caring staff and a home-like environment make this place the perfect option for someone who needs care and companionship. The support and care they provide is vital for their residents and the families of those who rely upon them.

Anonymous

Assisted Living

Toured community

March 19, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Thank you

I hope you and your family had a nice holiday time. I wanted to thank you for your time spent with me nd my mom! I appreciate it again. Thank you for being so wonderful to us in our search for new place for our mom to live.

Anonymous

Assisted Living

Family/friend

March 19, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Thank you

Thank you for the beautiful flower arrangement. It helped make our celebration even more special. It was a beautiful day filled with flowers, people, kind words and memories. [name removed] thank you for joining us. Thank you for all the wonderful care.

Deanne W

Assisted Living

Family/friend

January 19, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Thank you

To all the staff at Where the Heart Is, thank you for loving and dedicating service and care for our mom with the warmest wishes.

Karen B

Assisted Living

Family/friend

January 18, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Thank you

We are so grateful and thankful that our mom has made Where the Heart is her home. She is comfortable and feels a part of your community now. Thank you and all of the people you work with for all the love and care you are providing. It's not easy to grow old and to move to a new place after losing a spouse but you have made the transition a great one for our mom.

Stan C

Assisted Living

Family/friend

January 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A very homey place

After looking at the different options for assisted living, Where The Heart Is was the clear winner. It looks more like a comfortable home than a nursing facility and the staff has been top notch! They were will to work with us and be flexible where we needed them to be flexible. My mom is very happy with her room, the food and all of the activities. All of the aids treat her like she was their own mother and they spend the time needed to build a relationship with her. I’m really glad we found this place and would recommend it to anyone.

Anonymous

Assisted Living

Family/friend

January 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Thank you!

Thank you for all you do! Merry Christmas & Happy New Year!

Anonymous

Assisted Living

Family/friend

January 4, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
2.0

Had heard such good things about the facility. It was the only place that she would would agree to move in. A bit disappointing especially with the food. Too spicy, too much pepper, menu plan is very interesting at best. Prefers to eat in her room but facility is not happy about that.

Deanne W

Assisted Living

Family/friend

December 27, 2023

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

The name fits, this is a community with a heart and care for our mom. The staff are wonderful and truly have a heart for the elderly.

Trevor T

Assisted Living

Industry reviewer

December 17, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Impressed

Very well maintained, great staff, some of which have worked here for 20 years or more. They genuinely care for the residents and their needs. Family atmosphere that I told my loved ones about, since we’re looking for assisted living facilities also.

Where the Heart is

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Where the Heart is

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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