12 Oaks Senior Living

I've been very pleased with how things have been going at Emeritus! My loved one has had trouble settling in and adjusting to the new community, but they have been very accommodating and are trying their best. It's a nice, clean community, and the staff have all been very friendly. They're great when it comes to communication, always easy to get ahold of and quick to fix any issues that I bring up. They could do a bit better when it comes to their dining service. The food is fine, but they're not very flexible when it comes to what they offer.

I love that place. Everything is very good. She loves it there. They are great communication. My mom is very happy there. The administrator and all the staff is very good. They always know where my mom is and can get her to put her on the phone when I call. She’s busy and she’s happy.

Awesome place! If Mama had passed her evaluation, she'd be moving in!

My grandparents say it feels like home.

We have had a good experience with them. They are very clean and friendly. They seem to be in between activities directors. When they had an activities director they had good activities. The food seems to be good. We liked the atmosphere there. So far our experience seems to be a good one.

This place was beautiful and the staff was very friendly and helpful. We were lucky that they had an opening just when we went by, so my dad is moving in on the 22nd

The marketing staff really made us feel like they wanted the best for my parents, working and waiting patiently with me for a year before my parents decided they would move in to try it, then seemingly bending over backwards to make them feel welcome these first two weeks. The activity calendar is full of good stuff, the facility is beautiful and well-equipped, the food selection is good (to even HAVE a selection at lunch is great), the driver is super-kind, the neighborhood is quiet and conveniently-located, and all the staff we've met so far are friendly, nice, and competent. The dinners are on the light side, but healthy.

My husband lived at Whitcomb House Assisted Living for two years. The first year, he was in the main house, where there was a mix of people with varying levels of need from low-assistance to wheelchair; residents could walk outdoors, and those who could drive could leave the facility. I took my husband on outings frequently and to stay for weekends at home when he was able. The second year, he moved to the memory-loss building because he needed more care. This is a locked unit, but residents can use the elevator and, with assistance, sit on the patio. I recommend this residence for several reasons. First, Whitcomb House has a unique philosophy of management, in that every staff member is trained to do everything. You may find an aide cooking at one time, doing cleanup at another, caring for clients in whatever way they need in the moment. Because everyone is doing whatever needs to be done at the time, it feels more like a home. Second, the owners personally manage the houses (there are three now). The wife's parents managed assisted living, so they have had long-term experience doing this. As a spouse, I had easy access to the owner/managers to discuss issues. Third, the homes are clean and tastefully designed. There are elevators in each building, a dining room, a common room, and a mix of single- and multiple-residence rooms, as well as sitting areas outdoors. The memory-loss units are locked. Fourth, the staff is friendly and well-trained. There was an excellent RN on staff. It has been 11-12 years since my husband lived here, but knowing the guiding principles of the owners, I am sure you will find this just as satisfactory as I did. Nothing helps your broken heart when your spouse has to live away from home, but having a small, friendly place helps.

We chose this location because my wife visited it and simply loved it. I felt very home like and once we visited we just knew this was the right place. The staff is really friendly and really makes the difference. They answer all the questions and really try their best to help.

Very clean and friendly

Wonderful facility and very accommodating.

Love this place, it has moved to #1 on our list. The residents looked very happy there, unlike any of the other places. Prices are very reasonable and the staff absolutely fantastic, lots of laughter every where!! People were milling about, attending classes, in the library reading, doing puzzles etc... It felt very right. The floor plans were excellent.

I love it! I really enjoy it here. The staff is kind and helpful. The food is pretty good, except for the tuna casserole. There's a woman who comes in and cleans my apartment every other week, and she does a fine job. I have no complaints really!

We were never able to eat a meal there but our friend does say the meals are good. Our first impression of the community was the security. The community is very secured and comfortable.

It's a smaller facility and my dad got all the attention he needed, they provided transportation, meds distribution, and laudry. The food was pretty good and the nutrition value was great. I would recommend this community to others.

It has got a great floor plan and the the rooms are very accommodating to different needs. The staff are a bit above industry standard but has high turnover. The caregivers are very helpful. The main cleaning and cooking lady is also interested in each resident there, and even though she is responsible for a smaller part of care, she extends her influence throughout the community and touches all of the visitors and makes them feel welcome. There is a cultural on boarding that when the staff are trained they adopt a positive expectation in the environment. I would recommend this community, it's been great.

Whitcomb staff (from top to bottom) have been great, especially under the current circumstances. Being in this line of business must be tough for all of the staff during these times and they continue to go above and beyond. The majority have a sense of responsibility to not only their residents but to the families; they do a great job of keeping the lines of communication open. I thank them for all they do!! (The only reason I did not give them 5 stars is that in my opinion, with anything one does, there is always room to do more or do better. This by no means is a negative rating it just leaves the door open to do even more good things!!)

Super clean and affordable!

Mom was in really bad shape when she went to Mackenzie Place but she has made such an improvement. She has t go to the dining room to eat where she has mad really good friends. Now they are playing games and socializing really good.

My step father has been resident here for about 10 months. We are very pleased with the staff and facilities and the overall care he receives. I would recommend Grayson Place for assisted living needs.