Cornerstone Management

My husband died 10 months ago so my opinions could be dated. The facility has some great staff and a wonderful activities director but they had chronic staffing shortage and turnover issues. The activities director was way overworked . Not really their fault. The building itself is kind of old style. The only reason I chose this facility is that it was three minutes from my house and at the time was by far the best option within an hour's drive. Durango is a pretty small community. More and better memory care is desperately needed but I don't know how that will happen given the staffing difficulties.

Staff was great... Billing was difficult. First bill had incorrect dates... still waiting for corrected final bill.

It's ok but they have a lack of communication with the residence about maintenance or lack there of , When they do fix problems it's not done at 100% and just band-aided. They don't take into consideration that there are many residence that don't like salty or spicy foods and continually make food this way regardless. Everything is good but the lack of communication and maintenance needs help . The activities that they have are great . It's a clean facility, and friendly employees

I placed my loved one here when his Alzheimer’s had progressed to the point that I could no longer safely care for him at home.He lived in the memory care unit for six months until his death. The proximity of the facility to my home far outweighed my concerns regarding the level of staffing and care. The caregivers and the staff were caring and kind, and truly care about the residents. Unfortunately, this is a small town in a remote area and it is hard to retain good staff. The facility simply doesn’t have enough people. Sometimes I felt that the caregivers were overwhelmed. The activity director is amazing, but she needs an assistant. It would be great if someone with a medical background were on staff as well. These are just my observations. If, heaven forbid, I had to do this all over again, I would still have placed my husband here.

The environment is very good. Director position has turned over(on third one), but fortunately they have all been good fits.

The facility was very accommodating on our moving schedule. They even allowed us to move somethings in before our move in date. The maintenance staff is really busy so it took some time to get some things done; they were done within a couple weeks. These issues did not prevent any safety or move in issues. They seem to be a little shorthanded on the weekends to get help quickly.

4.5 stars. The staff was awesome. My dad was there for a a month before he passed. It was a very rough road at the end. But the staff and the community were really helpful and compassionate. They understood the dementia was doing its thing.

We picked this community, because of the price, straight forward agreement- no extra fees, newness, and it was close to home/convenience. I would tell friends/family that I like that it's new and updated so my loved one doesn't feel like she got stuck in an "old folks home". The agreement/fees are better than most others and the basic staff is fun and friendly. Ownership, and management can improve by being more responsive.

My loved one had issues with their plumbing and heating . Dripping faucet and furnace that kept on running without kicking off . They have fixed the issues but it was very frustrating for my loved one . The community try's to keep my loved one in the loop of any events or special things going on on certain days . They have friendly staff.

Based on our experience so far with The Iris we would recommend this community to others, they have a lot of different activities going on for all of us to take advantage of

Their staff cares for my loved one and tried to engage her. Overall they are a bit understaffed but they have some really great people there.

If you have the money this is the best community in town for your loved one. They have activities like card games, games projects and more for the residents to do. The activities are really good and I like them.

We toured Grand Villa and it was an older, more run down facility. But the tour was good.

Copper was a nice but they didn't have the staff to assist moving my loved one. Plus they wanted us to furnish the furnishings.

Very informative tour the facility appears to be well maintained. I have a problem with he double occupancy of having to pass thru another residences space to ge to the back room. I am also looking at the Retreat facilities. Contacting Social /Services to begin the process for Medicaid supplement. Thanks for your time I will let you know my desires in a week or two.

If you are in need of 24/7 care for a loved one, you may want to check out Traditions of La Crescent. Our mother, who has Alzheimers is there and we find the staff at Traditions to be understanding and caring. Our mom is liking the meals and the many activities that they provide; such as coloring, doing her nails, exercising, playing games, etc.. They usually have musical groups come in; however, during the corona virus situation, that has been stopped for the time being. She has her own room which has her full size bed and two dressers, her rocking chair and two conversational chairs with plenty of room to spare. She also has her own bathroom. We are very pleased with their handling of circumstances during this difficult time of the corona virus. We can call there and they will take the phone to our mom or set up a face chat with her. Our thanks to all staff at Traditions for your kind and beautiful hearts.

Very nice! Clean and Neat! Staff was very Congeneal, and Facility was up-to-date. The apartments were very tiny,and there was no storage, or room for storage. The meal plan was simple. Living quarters size was a real problem!

I am very happy to see my mom happy in this community. We like that they keep the community clean and maintained. The staff is very caring to her needs and very respectful. My mom likes the meals, but wants more variety. They offer a lot of activities and she does keep active. I would recommend the care of this community to other families and the good value for the care of a loved one.

I've lived here at Grand Villa for 3 yrs. I am very happy here. I like the roominess of my apartment, the fact that I can have overnight guests. The staff are all great. Linda (activity director) is a one in a million! We can't find another like her. all of the staff have been gracious and kind to me.

Traditions of Preston is a great facility. It is always very clean when we go there. The staff is very friendly. When you walk in there is never an odor there. They take good care of the property. The staff really cares about the residents and their well being.