Greenbrier Senior Living

In general they do a good job at Penningotn Place, but there are a few things I'd like to see them work on. The facility itself is clean and well kept, and the staff all seem very friendly. However, they seem understaffed and I think the care suffers for it. I do not think they are able to check on or spend the time working with each patient that they should.

The biggest downfall of this community was there is no place outside for walking. If my mom wanted to walk around outside, she would be right on the main road. We pretty much walked out right away after seeing that. The cost of this place is low, you can tell right away. There is a nasty smell. You get what you pay for.

I recently visited my loved one, and while I was there I had some bad experiences with the staff. Dad had been having some issues with his physical therapy, and when I questioned the head nurse about it she obviously knew nothing about my loved one's situation. They had been letting him decline physical therapy, and did not realize he was one of their dementia patients was not in a state to be making decisions about his own care. After I had to point this mistake out to them they grew very cold and unfriendly, and made the rest of my week-long visit with my loved one uncomfortable The facility itself is nice looking, and generally kept very clean (the dining room could use some extra attention), but this recent visit did not leave me feeling entirely comfortable with my loved ones care.

When I visit all of the employees have seemed friendly, helpful, and considerate, and my loved one seems like he is happy here.

It was only one story. Just didn't have the room that she wanted. It was nice, but not the right set up - she wanted a two bedroom with a roommate. Building was not that old, but not really new.

Some nice people, but I had to REALLY watch their billing. I feel sorry for residents who don't have a good caretaker to watch their charges. Also, we didn't know that hospice care could be added while we were there at no cost to us. It would have really helped. We wore ourselves out taking our parents to all kinds of drs and they were in and out of the hospital. All of that could have been handled by hospice.

Food was terrible over 20 people have left for the [community removed]. The facilities are good, director is money crazy and the food is terrible. The apartment size and location of the community are both good.

Just make sure you get everything in writing as they promised one thing and tried to change to another price. If I didn't have it written down it would have been a huge problem. Tt's not the worst but still not the best. They put my mother in a shared room and the other woman had 2/3 of the room and wouldn't move her stuff over enough and they didn't make her. Although they didn't even agree to what the sales guy promised even when I produced it in writing. All those places are the same. They paint a perfect picture all rosy till you get your lives one signed in then the truth comes out

Positive: New facility, lovely décor Fun programs & have excellent visiting entertainers. Negative: Insufficient info for move-in & orientation. Residents and families have to feel their way through the process. Resident to caregiver ratio often seems to be inadequate, particularly for those residents needing extra attention. Management does not seem to take family concerns seriously. Housekeeping is not up to par.

This was based on our experience in the memory care side. Can't speak to AL side. Physical space was not good but memory care staff was terrific. For memory care, yes we would recommend this community to other families - if [name removed] is still there

Difficulty communicating when another sibling is involved. Request for documents not honored. I would not recommend them. I don't appreciate being dismissed by those in charge. My requests for documentation of Mom's residence at the facility have not been completed. The staff are kind and caring.Nurses seem competent.It's really mostly management and their lack of concern for my concerns.Mom lost her medalert and they don't seem to care.

I can only speak to the memory care side, but they are wildly understaffed. Due to that I've had to hire a private care taker to watch mom. I don't recommend this facility.

The nursing staff has no accountability to anything and does not take any responsibility to anything. In two months have I have received 3 calls telling me they were totally out of a medication. There is no inventory of meds and no set points to reordering. The nurses just passes out the meds and does not worry about what in inventory or reordering. The pharmacy sets when a person gets the meds even with doctor orders the nurses will not give the meds at correct times. This resulted in uncontrolled blood pressure. The facility is being paid to manage medications and doesn't and seam to not care. They are supposed to be getting meds from their pharmacy but always calling me and I have to jump through loops to get the medication. Talking to the director helps a little but there is no management of those nurses.

On the meals, I can't rate this because I've never seen or eaten It came down to two facilities. High Point and [community name removed]. Both were comparably priced and both were fairly new facilities. We were leaning a little bit toward [community name removed] when, upon finding out we had narrowed it down to two, their sales person badmouthed High Point. On the other hand, when I asked High Point, what they thought about [community name removed], they said "While we would like you to be a part of our family, either choice is an exceptional facility and your father (in-law)will be happy. "there. That said, my father-in-law is well fed and he seems to think the food is just fine.

Food is definitely one of Red Cedar Glens weakest qualities. I think they need better cooks and better management. The supervision in all of the above listed categories is lacking. I think they could do better.

There have been several appeals for contributions for Christmas bonuses and a food bank for the employees, use of families streaming subscriptions for football games. Plus, during the first Covid outbreak in the facility, they requested family members come sit with their infected resident to prevent falls. I would not be surprised to learn that they are having financial difficulties.

I would say extremely expensive and food is terrible.

Since my father has been at Sodalis there has been a huge amount of staff turnover. I think the constantly changing faces has made it difficult for him to feel at home. There do not seem to be any activities or social events for residents and there seem to be many inconsistencies with things such as meal time and room cleaning. We are hopeful things will improve with a new executive director.

The care, and especially value, I see no issues with. You can do a lot worse for similar price. Communication from administrative staff could be much more proactive.

Let me preface my comments with the fact that this was during covid and they lost a housekeeper and were short handed. The nursing staff was very attentive and kept us informed. I understand it is hard to get good help for any position these days and care facilities even harder.