Heritage Management Services Inc

It's wonderful to go into the buildings and see the same staff with very little turn over. This makes it great for the residents and their needs. Staff are wonderful, caring, respectful and put the needs of the residents first.

If we could give Orchard Pointe at Surprise a 10+ we would! We absolutely loved the experience! Unfortunately passed but Orchard employees still like family, and we would recommend this community to other families

The staff was very gracious in providing temporary furniture for my mother and getting everything set up in a comfortable fashion and then removing the items on the day her furniture arrived. All the residents seemed active and friendly. They allow pets.

My Mom lived here some years ago. Longevity of staff is wonderful. Everyone is helpful and kind. The community is clean and the seniors who live here are happy. Wide variety of activities, in assisted and independent living. Nice size apartments, beautiful common areas.

They are very attentive to my mother's needs and when she has had a complaint it has been addressed in a timely manner. I think that the director of nursing could improve on replying to questions that I have had. I have left several messages and have not received a call back. The main thing my mother likes it there are a number of activities she is able to participate with. She has made friends and doesn't feel alone there.

My loved one seems to enjoy the food. We picked this community because my loved one liked it the best. With the activities, they bring in comfort animals and musicians. They have been amazing, and really good at dealing with my loved one. They are doing a very good job. I would recommend to other families.

my mom is very happy there and we would recommend Orchard Pointe at Terrazza to other families .

I would highly recommend Heritage. The staff are always on task and supportive. They're good about efficiently providing Mom her meds and responding in a timely manner to her requests. Housekeeping of her apartment is excellent. She really enjoyed the trunk or treat they had recently. Sometimes she is not too keen on the meals. Overall, mom having a good experience. Staff is very caring and attentive to client needs.

I would rate Orchard Pointe at Surprise a 5 on all categories it's. It's a very nice place and everybody's very friendly and helpful. They're just very kind friendly people and made us feel very welcome My sister is happy there.

We had a great tour experience at MorningStair at Arrowhead. We had previously toured the MorningStar closer to me and we got the same great lively vibe from this facility. When we toured they had live entertainment preforming and the residents were really enjoying it. The reason we went with the other MorningStar was because of the locaiton, but this also seems like a great place!

It's beautiful and I love it. Food has gotten even better in the last month and they offer so many things to do. I'm just very happy here.

We love The Heritage at Northern Hills! Any time something happens, they call and let you know. It takes worrying out of the equation because they tell you about everything, and our family sincerely appreciates that.

Orchard Pointe is an absolutely beautiful, gorgeous, brand new facility. The gal who showed us around was very nice and spent 2 hours with us answering all of our questions and explaining things. We did not feel any pressure from them at all which was nice. They did not have subsidized living here and we knew if she moved in we would have to move her out in about a year because it just would not be sustainable for us.

It's a very friendly place. There are lots of activities. There are staff to give aid when aid is needed. They manage my loved one's medications, which is awesome. It's very clean, and it has a homey feel to it. She likes the food and generally has no complaints.

This was a nice community.

I have found out that this community is good on all levels. the community is neat and clean and the staff is very friendly and helpful. I would recommend this community to others based on my experience.

Warm greeting by [name removed] and [name removed]. Happy Hour happening in main lobby with music and lots of residents present. Met the activity director - super nice and enthusiastic. Room was nice. Nice to talk to [name removed] who would assess mom and make her care plan. He said he could come see mom at the group home to assess to see if they fit her. Only one to say that. They have both a hoyer lift or 2 person transfer - whichever mom would prefer. They also have a shower wheelchair. Average wait time on call buttons is no more than 3 minutes. Sante has a rehab room on site.

It is a new community. It is a great smaller community. My loved ones have access to anything they want, and have independence if needed. Due to the pandemic the food has been delivered to the resident's rooms. There can be a lack of variety. A great assisted living community that is flexible with us allowing us to help the transition of our loved ones.

We chose Orchard Pointe because the sales representative was super friendly and some of the stuff she did in the tour was impressive. We also really liked the cleanliness and we were able to talk some of the residents who live there and they were all happy. They have been great with communication, they email us with updates about the community regularly. It has been a good experience I would recommend.

My mom spent the last year of her life in the memory care section of Morningstar at Arrowhead. Everyone loved her and took incredible care of her. I could call (or show up before Covid) at any time of day or night and talk to her. I was kept informed of her condition at all times and staff were always friendly and supportive. She was moved here after her assisted living facility couldn't care for her increasing needs after a series of falls. The staff at the previous facility recommended Morningstar as a wonderful facility. After we put her on hospice care, the hospice staff called after every visit to tell me she was receiving exceptional care at Morningstar. I would recommend this facility to anyone and everyone.