HMP Senior Solutions

The housekeeping staff does pretty well. Though clothes do get mixed up quite often during the laundry process. There has been a recent sale and management change, so things may get better or worse. Staff turnover is very high. They do let me know about changes in treatment, but after a year, have still not gotten to some critical appointments that need to happen. I would like to see more provision for residents to get snacks and food for themselves or with the help of visitors, but that may be an unrealistic request. I would generally say that they are understaffed and staff can be short with residents. They are unwilling to help residents with some basic needs like getting things that a resident is unable to access on their own due to lack of mobility. They have scheduled activities, but it would be better if residents had things to do on a daily basis other than sit in a common area with a tv. All in all, it's okay.

Our family had an in person tour with Greenfield Reflections and overall the tour experience was good but the community was just to small for our loved one and did not have the amenities we were looking for

My loved one is a resident at Greenfield Senior Living of Spotsylvania and it's been okay. The nursing supervisor is rather stand-offish and difficult to get information from. Some of the staff are friendly and helpful, others are not. They appear to be very bothered by my loved one asking for anything. On the plus side, it's a small facility and the lead staff know all of the residents by name. The public areas are clean. The bathrooms are clean. The meals are not great, but adequate. I have never used another long-term care facility, so I have no real comparison but this one seems okay. They are in turmoil because they have just changed ownership, so some of these things may improve.

Most of the staff was very helpful....I felt they were understaffed though. The room was very clean, but I felt that bedding was not changed as often as it should have been. So, I would take care of that myself. Communication was fair. We were notified when there were issues, but they were inconsistent as to which family member they would call. Sometimes calling my sister, who lives out of state, and the time difference there delayed one of us locally having the info needing attention. The meals were good. This is a decent facility for a reasonable price. One very frustrating issue that kept occurring was the loss of clothing items. We grew to accept the situation and were thankful that at least there were clean clothes for my mom, even though they weren't always hers. They lost her wheelchair that was never located. We ended up having a wheelchair for her, but it wasn't what we had arranged for her. The replacement they offered wasn't as nice...heavy, difficult to fold. Frustrating situation.

I would tell others that this is our first time and we didn't know what to expect. Overall some of the expectations I had weren't meet. The communication with the staff to the families hasn't been the best.

It's cute, homey, small. Probably good for someone who has their mind but their body isn't working so good anymore. Good location. Older building.

Nice property but a little more dated than our favorites. Ate a meal there which was fair. Menu had no multiple choices. Did notice a slight institutional smell when first entering. Did not like the Northglenn area as much as [removed] and [removed]. Pricey compared to [removed], a nicer facility.

Currently things are stable for my parent. We feel the facility is understaffed in memory care, some of the staff may need further training to care for our loved ones, and there appears to be confusion and lack of communication among the staff. The memory care side could be cleaner and kept up, especially the floors and rooms, and there is not nearly enough daily activity for the individuals in memory care. When the weather is nice, it would be good for them to get out and get some fresh air and sun. Much of the staff is friendly, however there are a hand-full that need training on elderly care and professionalism.

Northglenn Heights. 1. Most of the caregivers are really attentive. 2. the q maps are a different story. There is one girl who is cold, seen on her phone downright lazy looking and looks like a [removed]. I had walked by her office and heard the f word coming out of her mouth. 3. The food is terrible. I'm sure the cooks try to deal with what their given but its very bland and not very much meat. You never see a solid piece of meat like a chicken leg or steak.

Nice facility and nice staff. But this facility also does not have gluten free meals specifically for people who have gluten intolerance. I was told that I would have to pick things off of the menu that didn't have gluten. They told me that if I wanted gluten free foods, my family could bring in food for me. Also, the facility temp. was too warm for me having MS. I need 72-73 degrees and it was warmer than that there.

The staff are doing the best they can to care for my husband. I have not seen a lot of activities when I visit. I think the residents would benefit from more physical activity. I would not feel comfortable recommending this community as he has not been here long. I would say it is worth taking a look at. The food is ok and they keep the community clean. I feel he is safe at this community.

I felt like this community wasn't maintained well. There were slapdash jobs in the maintenance of the building, I thought. I could have done a better job on the walls, from what I saw. The tour guide did a fine job, but the staff that was working, I felt like they were there to do a job, and that was it. The food we were given was not good. The quality of the food was below average. I didn't feel like the neighborhood was safe. The home and the neighborhood around it was run down. It's right next to one of the busiest streets in town, and if you have dementia or a walker, it's dangerous.

The staff is friendly and attentive. More fresh fruits and vegetables could be added. I think with the resources that they have they do a very good job!

I called a place for mom ,Jennifer Alwin was my contact and helped me secure a week for a dear friend Judy that was in dire need of a vacation after 4 solid years caring for her husband Don Edmondson after mini strokes and other health issues. Jennifer made arrangements several weeks prior with this facility for Judy to go meet wih them and make payment arrangements.. The day b4 she was to take her husband Don they called her and said they needed a chest exray b4 admission. Well that was impossible to get in one day.. They waved that than they told instead of the agreeded $1,200.00 for 7 days it would be $2,000.00 for 7 days. This was devastating for her,since the only way she could afford to go was family and friends had accumulated the original 12,00.00.This was a terrible way for her to start a much need vacation . I will personally never recommend this facality because of that..Her husband received good care and enjoyed his stay. The people responsible for this costly error do not need to be working their.

We had somewhat of a mixed experience with Oxton Place of Gainesville. It didn't end up being a great fit for my loved one, and the facility seemed to be going through some growing pains. We liked the director, and the staff all seemed friendly, but there we some obvious disorganization. Maintenance issues took a long time to clear up, as they were sharing maintenance staff with another facility. They had a good amount of activities, but since my loved one was higher functioning than most of the residents there they were not really appropriate for him. It wasn't a bad place, but it isn't somewhere I would recommend to those with higher functioning loved ones.

I think Oxton Village is a good place overall, but it has been somewhat of a mixed experience for us so far due to some recent staff turnover. The facility itself is very nice, and everyone is always friendly, but some of the care services have been slipping through the cracks during this transitional period.

Rooms were small. Don't really know about activities or schedules. Liked 2nd tier care.

Director conducted the tour,she was great.Lovely courtyard.Clean but not as nice as others toured.Like that 1st level apartments open into courtyard.

Director was very pleasant, and outgoing. Felt rushed though as we went thru the tour, very clean, no urine smell.

The main facility was lovely but the memory care section was depressing.