Integritus Healthcare Communities

My mother complains about lack of activities especially on the weekends. So I would say a 2. Because of the Veteran benefit I would say 3. However, yes we would recommend this community to other families. My mother enjoys living there. She has friends there and she feels safe.

The staff are attentive and respectful toward the residents. I get somewhat frustrated that labeled clothing gets mixed with others' or disappears during laundering, so my Mom runs short of changes.

It feels like a community and the staff do a good job of including everyone in activities, despite their diverse capacities. But they don't push it if someone's not feeling like participating at a particular time.

My mother does not participate in any activities, her Alzheimer's is limiting her ability to participate For value for cost - we are paying [price removed]/ month. That is more than her last location, but the level of medical care is far superior. As for [price removed]/ month. The amount seems high to me, but is about average for assisted livings memory units.

Easy to work with, very accomodating, friendly. We picked this community because of the cost, location, and availability.

The cost is about the same compared to other communities in the area, but the most important part here is the staff, they are extremely friendly and supportive. They are quite responsive, and we have accidentally pulled the help button and they have showed up right so it is comforting to know if we ever have an emergency they will be here fairly quickly. The building itself is pretty and adequately meets our needs

We chose this community because we thought the staff were very friendly and professional. We also liked the look of the place. The LEP program was for people with Alzheimer's and dementia. The room sizes were very good, plenty of room. She always said the food was very good. My favorite part about this community is that they seemed to really care about my mother in law. I would definitely recommend.

My father, who was quite picky with his living situation, did well at Day Brook. The staff was very welcoming and they took really good care of him. They showed much love to him and showed a lot of kindness. The community is quite nice and his apartment was beautiful. It turned out to be a really good place for him and worked out really well. The community was always clean and the laundry was also done correctly. The activities were good and they had a pretty good schedule of on and off-community options, although my father didn't often participate. Overall a good value for the price, however they could have offered two meals a day rather than one. They were also very accommodating with his hospice team, which we really appreciated.

Linda Manor Assisted Living is an impressive community. The staff are very pleasant and were helpful in addressing all of my concerns. This community is close to family which we really liked. It is kept extremely nice and was what we were looking for. It is too bad that I looked at this one to late into our search and we were already set on a different community.

Our experience with Linda Manor has been a very good one, so far! It's a brand new facility, the staff are friendly, and they seem to take great care of the people who live here, we're very pleased with it.

If you went out to go on a walk you had to walk through a very Nursing home kind of environment, the other issue was, because they have independent living, assisted living, memory care and more of a skilled nursing facility, they basically have a waiting list to get in. I think they had a month long waiting list and they couldn't even tell us when they could take my mother in law into the memory unit because they take inside referrals first.

It doesn't seem to have enough activities to keep people busy. I heard several complaints of boredom. Exercise is barely a half hour and winpy, few games and an occasional music but just not enough. They should have games and art projects daily The food is okay, nothing to write home about

Placing my mother here at Linda Manor was not an easy decision. My mother was not willing to accept care even though she needs it. I felt horrible leaving her there even though it was necessary. My mother did adapt to her new surroundings better than we expected. She spends most of her day in activities with the other residents. Overall I think this has been good for her. When I visit her she looks clean and well dressed. Her room is kept clean , her laundry gets done. She is also eating well. On a more negative side, my mother developed a skin rash while staying here. Communication with the staff of nurses is sometimes frustrating. I feel as though getting answers to some questions is difficult because there is different staff in the morning and at night and then on the weekends. I feel as though information isn't always passed along between different shifts or different nurses. I enjoy visiting my mother here and appreciate how kind and caring the activity personnel are.

This community did not compare to the community that I was looking at. They offered less services and only one meal a day as opposed to three. I also was not as comfortable with the residents and I did not see a potential for relationships with the other residents.

It is a satisfactory place. The staff changes pretty regularly which makes it hard for continuity. They do not work with special diets. The out door space is really nice. The room sizes are nice, mostly private rooms with baths.

In the beginning I really enjoyed visiting my mother there, her room was adorable and the staff was very sweet. I spent a lot of time there. I started to notice my mother wasn't always included in the activities. They put her in front of a TV playing Johnny cash concerts all the time. My mother started having several falls, once it was because they left a person's walker in her way. I got a call one morning, she was screaming in pain. She went to the hospital and had broken both sides of her pelvis. The nurses and doctors told us she had to have had a bad fall. They said it wasn't possible to get herself up and into bed. All the staff at Linda Manor claimed they didn't see her fall and didn't put her in bed. My mother never walked again and was moved to the extended care next door because she needed a lot more care . I lost all trust in the nursing care after that. My mother was also owed a refund on her rent and it took 6 months to get the money owed.

The facilities phone system has been down for 4 months. It's impossible to contact your loved ones or the main number. It's very frustrating to families, friends, and patients. When ask when the problem is going to be fixed, we just get a lot of "lip service."

I wouldn’t recommend Day Brook Village based on my tour. I wasn’t impressed.

Linda Manor would have had my recommendation until this past weekend. Staff is friendly, the place is spotless. But In late July 2020, events played out in such a way that was unforgivable and put my 90yo mother at great risk. Linda Manor has been appropriately testing staff, and occasionally residents as needed. Recently a staff member tested positive, and we were told that staff person was isolating at home, and they were going to conduct a round of testing of residents. Well my mothers test came back positive on Saturday. I was informed that she was being transported to Cooley Dickinson by ambulance even though she had NO symptoms that met state guidelines. Later, talking with the hospital I found out she couldn’t be admitted because she had no symptoms, and they said LM knew she couldn’t be admitted and we wondered, did they ship her there just to protect their statistics? Cooley Dickinson recommended she return to her home to isolate there. Linda Manor’s director said she would not be allowed to return home and replied she would have to be sent to Skilled Nursing facility affiliated with Linda Manor in DANBURY CT, hours from me or my family, in a unit for critical covid patients. Linda Manor would not allow her to return to her home to isolate there! MIND, Mom had no symptoms, just a single swab. According to friends and staff at other facilities, state guidelines say assisted living residents should shelter in place, even if they were symptomatic, unless they seriously needed additional medical services that could only be provided at a hospital. Linda Manor PUNTED a 90 yo with cognitive difficulties, diabetes and other underlying conditions to a hospital that could not admit her! I personally think they panicked and had no policy in place for how to deal with the situation, forgivable in February or March, but not at the end of July 2020! So with no preparation, no PPE, no medications, no grab bars, no walker, I was forced to take mom to my apartment. I would never send her to a SNIF without need, but I was ill prepared to deal with a possibly covid elder with mobility and cognitive difficulties, especially since I was in the middle of moving my household. I had to ask for her medications and insulin to be sent to me...and then the insulin was sent without the needles, which we didn’t get til the following day! Her doctor suggested retesting immediately and Mom’s second swab came back negative. Later in the week a 3rd swab came back negative as well. It looks like Linda Manor dismissed a paying (and they ain’t CHEAP!) elder resident after a false positive test, upending her life (as well as her families) in a incompetent, unforgivable way. And the place they would have sent if I hadn’t been able to jump in, was a ward with positive Covid patients where she would have surely been exposed to the virus. In addition they failed to notify all the families of other folks in the facilities....In fact they failed to notify me of it (I just happened to have the inside scoop since it was my mom.)

Linda Manor would have had my recommendation until this past weekend. Staff is friendly, the place is spotless. But this past weekend, events played out in such a way that I cannot recommend them at this time. Linda Manor has been appropriately testing staff, and occasionally residents as needed. Recently a staff member tested positive, and we were told that staff person was isolating at home, and they were going to conduct a round of testing of residents. Well my mothers test came back positive on Saturday. I was informed that she was being transported to Cooley Dickinson by ambulance even though she had no symptoms that met state guidelines. Later, talking with the hospital I found out she COULD NOT be admitted because she had no symptoms, and they recommended she return to her home to isolate there. Linda Manor’s director replied she would have to be sent to Skilled Nursing facility affiliated with Linda Manor in DANBURY CT, hours from me or my family, in a unit for critical covid patients. Linda Manor would not allow her to return to her home to isolate there. MIND, Mom had no symptoms, just a single swab they say was positive, though I have not yet been supplied with medical proof of even that. According to medical staff that I have talked to at several other facilities, state guidelines say assisted living residents should shelter in place, even if they were symptomatic, unless they seriously needed additional medical services that could only be provided at a hospital. Linda Manor PUNTED a 90 yo with cognitive difficulties, diabetes and other underlying conditions to a hospital that could not admit her! I personally think they panicked and had no policy in place for how to deal with the situation, forgivable in February or March, but not at the end of July 2020! So with no preparation, no PPE, no medications, no grab bars, no walker, no ramp I was forced to take mom to my home. I would never send her to a SNIF without need, but I was ill prepared to deal with a possibly covid elder with mobility and cognitive difficulties, especially since I was in the middle of moving my household. I had to ask for her medications and insulin to be sent to me...and then the insulin was sent without the needles, which we didn’t get til the following day! Mom’s second swab came back negative today. Not yet sure, but it looks like Linda Manor dismissed a paying (and they ain’t CHEAP!) elder resident after a false positive test, upending her life (as well as her families) in a incompetent, unforgivable way. In addition they failed to notify all the families of other folks in the facilities....In fact they failed to notify me of it (I just happened to have the inside scoop since it was my mother.)