Leisure Care, LLC/One Eighty

I love the location of Fairwinds. My apartment is nice and quiet and employees are friendly and helpful. I rated Fairwinds overall 2 1/2 stars because of the dining/food experiences I’ve received. You never know when if you’re going to be waited on in a timely manner or you can wait up to an hour or more for a waiter to take your order. Then you wait for your order to arrive. This is a common problem that happens for breakfast, lunch and dinner. Lack of staff seems to contribute to this problem. The food is usually okay with daily specials being the same each week. My experience with Housekeeping is good and there is adequate activities offered.

[Removed] at the front desk of the assisted living center is GREAT!!! She is so friendly and welcoming whenever you walk in to visit. The dining (Salmon Grill) is only fair; menu is limited, food quality is average, food prices are kind of high for the quality. My main peeve with the dining is the silverware and glassware are dirty and spotty which for an at risk clientele is unthinkable. Staff in the dining room are very friendly also. I think the place is over priced considering everything is an add on. I don't think the "medical" staff are up to par - when a client's blood pressure was very high, the staff member was "I guess I could call the advice nurse and let her know" when the family member questioned how high it was. I also don't think the facility fully is aware of a client's condition since the person I am talking about has dementia and confusion yet staff believe them fully when they say they are going out for the night (when he isn't) or they believe him when he was he ate when he hasn't. I know this person is not in memory care and only in assisted living but for the price I would think the staff should know each client in full. Overall the place is clean and there are a lot of activities but they seem to be geared to more retired folk that are fully functional that live there and not necessarily toward the cognitively diminished or dementia folk. I think it is a good place to live if you are retired and don't want to deal with a house (on permanent vacation) but I personally am not real keen on the facility for dementia, lower cognitive, etc. folk - place is huge and activities not geared toward them.

This is first thing noticed about this community, is that the landscaping needs improvements. When we got inside the facility it looked very nice and clean. The staff was kind and friendly. The marking person was informative and nice. They need to do a better job with the landscaping. The inside of the community is nice, but not the place for us.

My mother has lived in the facility since Sept. and she really likes her apartment, except the shower stall is very compact. She is 92 and wishes there other activities other than bingo. She would like more outings also. The one issue she really has issues with are the meals. I do not know what the answer is, as it is hard to carter to everyone's wishes. I do know that food and good food is all some of these old folks have. I also know that the cost to like here is not inexpensive either. I do want to state I live only 5 mins. from the facility and keep up on what is going on.

I must say the menu and the food are not good and certainly not delicious as stated. We all talk about it to each other but have not told the management. There should be a suggestion box installed for good and bad reviews then the management would know how they are doing. Many of the residents have there own microwaves and refrigerators because they cannot eat the food served. Room cleaning is very limited, never seen any dusting and only vacs middle of floor. 24-hour trained staff under licensed nurse....What does trained mean???

Brookdale Dunedin is friendly and reasonably convenient for me. Two out of twenty-one meals have been very good and enjoyable. There has only been one meal which I declined. I feel that you should provide nutritional information on the meals and alternatives provided. My room is difficult for wheel chair access. The doors open into one another and for one who has difficulty standing unaided washing at the bathroom sink is near impossible. There is no place for a hand grip. Lighting is clearly inadequate. A second floor room for someone unable to climb stairs is unacceptable. I know I quite a few negatives, but all in all the staff is friendly and helpful.

This place has among the worst parking I have seen for a quality facility. There is rarely a place on their tiny lot on on the street for family and visitors to park. They allow some parking underground in the west bldg which is a pain to use. They refuse to add more parking in the grassy area up front and will not give a reason why not. They are completely unresponsive on this one issue which to me is major. Why would I want to live where it is not easy to come to visit me due to the rotten parking? I have given them a suggestion on how to remedy this, but it was completely ignored. They planned for little parking to begin with then added the 2nd building with no thought to the further inconvenience in parking that it brought.

We have had no changes, since the initial assessment, and now they are telling me that the memory care is more than they can handle. They started a six week remodel, very shortly after we moved in, and they didn't mention it until I was signing the paperwork. It's a rough transition as it is, and the remodel very disruptive. Their internal communication is an issue. They have had a little turnover too. I love the staff, and Jennifer is great. If you have someone with memory care, you may have to ask more questions, and make sure they can handle the needs. I worry about the salt content in their food, there seems to be a lot of frozen and preserved foods. They just lost their chef and the new one is not as good.

For the monthly cost we are paying they should have a card room so that people can play cards or mah Jong in a room and not in the halls The pool area still is not finished so there is no outdoor sitting area---- this is not great There is poor communication about services that do not happen as planned or promised There should be additional areas for visitors to be with residents other than their apartments Supposedly new owners are updating or changing things What they do remains to be seen. I hope things will improve Most staff are nice and dining is satisfactory to my parents

Clean facility. Makes good first impression, but very disappointing! Not mangaged well. Under staffed; cutting back on services that were promised. People at front desk very pleasant, but only Nicole (director) is able to answer questions or deal with problems. If she isn't there , there is no back up mangagement...or at least that what I was told. Dining room staff barely speak to residents. Took 3 and a half weeks before laundry done and that was with speaking to "management" multiple times and being assured it would be done. Every time I asked , I got a different response. Seems like no communication and coordination between staff. Only planning on staying temporaily , but would not want to be here too long.

We toured this location while looking into options for my Mom. This placed looked very glitzy and very nice, but it was also expensive. For the price I was not impressed with the patient to staff ratio.

Mill Landing Memory Care and Enhanced Memory Care Units are not for everyone. If your memory care loved one is docile, retired, quiet, composed, sleeps through most of the day and doesn't require much aide attention, it may be for you. If you loved one doesn't fit those standards, ML is not for you. My loved one, an Alzheimer's patient, was a member of ML for 8.5 months - actually 7.5 months if you take away the time spent recovering in Hospital and therapy from major falls at ML - broken ribs, punctured lung - due to insufficient Enhanced Care ($[fee removed]/day extra for 2-person transfer). My loved one did not fit ML's requirements. She required more personal attention than ML wanted or did provide. It took five months for ML to figure out how to handle her and keep her calm. By that time, her physical damages had occurred and my stress was sky high. ML decided that it could thrive better without MLO, so it evicted her. I'm happy to report she is thriving in her new facility.

Staffing was the issue and limited outside privilege. Most of the time, there was no one to let you in. You had to wait for one of the staff members to leave the residents to let you in. It was dark once inside the entrance. They had carpet on the floor, and patient's had accidents. Staff members were nice and respectful.

He says that they are very welcoming and attentive. They make you feel like family.

It was not a good experience. Mom was there 2 months. They don't have staffing to provide memorycare/supervision. She got knocked down by the motion sensor doors. They would send her to ED alone after all falls. They would not change a bandaid over a skin tear on her lower leg. They wouldn't get her up for breakfast or give her the meal later.

The food was good, the common areas were clean and comfortable and we found most of the staff were friendly

Well my mom "hated it". I will say that the food was terrible, like hospital food, most staff were wonderful, gentle kind caring people

When my mom was there they had a male fellow patient that would lose his cool and hit other people, including my mom. They said they couldn’t do anything to stop him. They continued to bill my mom for meds after she was no longer there. They never reimbursed her. The staff were not caring and they were rude. They would wheel my mom into a corner away from everyone else and ignore her. The staff seemed to take pleasure in making my mom feel bad. That is a long story. We really found no one that cared. They were just doing the absolute least.

I'm sad to say that I need to write a negative review as things have changed dramatically over the past year. We loved the Memory Care team when we joined last year - they were supportive and understood my parent's interests and needs. Since then there has been a complete turnover in staff. None of the new staff has had training on working with dementia - leads to upsetting and confusing interactions for the residents. Many of the staff are filling in from another area of the facility. All of this while the monthly rate has gone up. It's so upsetting. We've complained and management (also new) acknowledge they do have an issue with staff not being trained. It's not ok!

Seems to take forever to get any maintenance done. I reported a problem in April and it has never been fixed. High turnover of residents. I am moving out next week. I know of several. Others who have recently moved out or are about to, people seem to be using this place as a temporary home till they find something more to their liking or buying homes. One side of my kitchen sink I can't use, it was reported 6 months ago. One apt. Hasn't storm door which she reported back in June.