Liberty Properties

Harbor Chase has been a blessing to our Mom and family. The staff are caring and compassionate . What few questions or concerns that have come up ,have been addressed quickly and to the best interest of our Mother. Mom comments on how safe she feels, the friends she has made, the good food and how nice and helpful the staff are to the residents . Our family could not be more pleased with the choice of Harbor Chase for our mother.

My loved one has really enjoyed all of the activities this community provides. There is a variety of them throughout the week and it allows my mom to interact with the other residents. The staff is very attentive and always making sure that that my mom is comfortable and feels safe.

From our first phone call for information to our first and subsequent visits we were were always impressed by all the staff we have interacted with. They have embraced my Mom and have treated her with dignity and respect and she is transitioning quite well into the Harbor Chase family. Kudo's to Kathleen and her dedicated and caring staff. This is a wonderful facility!

She lived at the Carlisle before we moved her to a more affordable place. The Carlisle is absolutely beautiful, but it's too expensive.

I don't really have any complaints per se, I've had to follow up a couple of times on her medications. One time, she was given an incorrect medication that morning and recently she's been starting on metamucil everyday, and they didn't start that until very recently. They've been really good once I bring things to their attention and they always answer my questions promptly. It's been a big adjusmtent for her but she's happy at Oak Leaf and people have gone out of their way to make her comfortable, she's made some friends and she likes the staff. her only complaint, and this is probably not a valid complaint, but she says that they give her smaller portions than everybody else. She is getting good care and even though there ahve been some mishaps with the medication, the caregivers have about 30 people they look over so I understand that's going to happen, just as long as it's not everyday.

It's very nice it's just that the cost was a little higher. But it was a very nice facility!!

I ask a staff member to help get my mom in bed because my mom can't walk plus bed much too tall. She looked at me with disgust & shook her head she wasn't going to do it by herself. She stopped down the hall to find help. It really disturbed me especially when my mother had rang for help & I went down hall & she was sitting on her butt didn't even respond or offer to come to my mom's room. I even said I would help. I was very disappointed. I had paid out of pocket for my mom's Respite care for the week, $[fee removed] dollars & this is what I'm suppose to accept from staff. Had a good experience last year. Didn't feel good about leaving my mom there after this happen.

It's With in walking distance to shopping dining. And a vary secure building at night The staff are 5 out of 5 here Lots of activities But most of all it's peaceful and quiet Which I was also looking for After 44 years in high rise construction.

The rooms in memory care were large. The techs were great although there weren’t many. I only met one nurse and she was very good and worked with me to get Moms’s medication worked out. They were good about calling if Mom had a fall. The food was just ok.

There were not enough nursing staff. [name removed] the nurse was so helpful to my sister before she passed.

They are a lovely place. Very caring. As with all places, staffing limitations make answering call lights in a timely manner difficult at times. Overall, we would choose them again. They loved my dad very much.

Welcoming and friendly staff. Building is super clean. Activities are fun and engaging for residents and their family and friends.

The staff at the Kempton of Hermitage are exemplary. The room sizes and amenities are good. We chose The Kempton because its proximity.

Most of the staff cares deeply about the residents. I've been surprised by how much still have to follow up and advocate for my Dad. But I love seeing how they love my dad! The activities director and staff are wonderful. Love them. I think they are working with a minimal budget. I think activities could be first of all more of them and second better quality - walks outside, different exercise offerings, beefed up parties and more of them! For example, Ice cream socials are popular, A group read of the newspaper daily to discuss current events is a minimal cost.

The housekeeping is top notch. First: it always smells nice. That alone keeps attitudes positive. The staff are visible. If you need to talk to someone they are usually available in less than 5 minutes or will give you a specific time for a meeting. Communication with the family comes with a monthly newsletter and monthly activities outlined with their own monthly updates. I have also had several phone calls with any changes in her life or questions about how staff can help with a problem. I can only go by what my mother says about the food: she complains occasionally, but overall every resident has the opportunity to be well-nourished. I would recommend The Kempton to others. It's relatively small, which fosters a sense of community if the resident chooses to allow it. The staff tries with everyone.

We have overall been very satisfied with the care at Oakleaf. The issues we have had have been addressed and solved. The majority of the complaints from my mother in law have been about the food. The staff is very friendly and attentive and have been great about getting my mother in law involved with activities. I would, and have, recommend Oakleaf to friends.

My loved one currently resides at The Kempton of Hermitage and overall the experience has been good. We've had a couple of issues with care, but I think they were because of communication breakdowns. The list of activities that they offer seems good, my loved one just does not participate. Compared to other facilities that we toured, the value for cost at this facility seems great. I would recommend this facility to family and friends.

When it comes to the care services - they went through a management change and there was some disorganization at the outset. The communication has been very very spotty. They seem to still be struggling to get organized under new management. Also though my mom's experience has been good, there are many residents who feel disenfranchised by the old management and have gotten in her ear -- so it has made her concerned.

The staff in Memory Care does a good job and [name removed] the director is totally awesome. Of course for me I feel housekeeping could definitely improve and I would think with the technology now days there could be something they could use to defuse the smell. I usually have to ask for clean sheets or they don't get changed and this can go for weeks.

Our experiences with the health care could not be better so far. The facility seems to be well staffed and clean. Can't speak specifics to food except that Mom often complains about how poor it is. Activities, my perspective. The event calendar seems full. Yet, seems Mom does not participate a lot. Wish they could enforce her to stay busier. I could be wrong, but unsure if she's yet been on a restaurant trip.