Oakmont Management Group

I had my MIL at this facility since 2017. The care really degraded over time but it's been down right horrible since the last director left. For over two months, They failed to administer 5-6 medications and one of the medication was for stroke! Furthermore, they failed to alert me. Yet, that didn't stop them from charging me $[removed]a day/$[removed] month specifically for this care. They also charge separately for incontinence care yet I saw my MIL lay in soiled bed much too often. I finally moved her out and requested my refundable deposit. For two months, the director avoided my call in attempt to keep the money. I am going to have to do the small claims. Ugh. I typically do not write bad reviews but this is a pretty bad case. One does not expect such poor care of loved ones at any place let alone from a provider who charges so much.

We put our mom at Oakmont of Fullerton in [date removed]. Our first complaint was she did not get her clothes back from laundry. Always someone else's clothes. Second they did not help her shower. She needed help in turning on the shower and she could shower herself. I would have to do that when I visited her weekly. Then in [date removed], she was violently attacked by a resident there. A large man hit our 4'11"mom in the back of the head and when she fell to the ground he kicked her in her back and fractured her vertebrae. He was removed by the police and she had to be taken to the hospital. They showed no regard for her care when she was brought back from the hospital and did not give her pain meds The management can care less about your family there. Management did not even know my mom was brought back from the hospital and laying in her room crying.My mom was in memory care. There was no excuse for them not checking on her when she got back from hospital. Managers need to be replaced.

The first couple weeks were a honeymoon period, then it was awful. She only got one shower the whole time she was here. She had scabs all over her knees. She did not feel good and I called 911 and they did not want me to call. She had over a 100 degree temperature when the EMTs got there. It turned out that she had sepsis and she passed away and they had no idea and no one ever communicated with me. There were a few good staff members, but a lot of staff were just sitting around. Whenever I would call with any issues they were dismissed. It was a really bad experience. I would not recommend this facility for memory care at all.

I would not put my grandmother here after speaking with many workers at sunrise They are severely understaffed and treated poorly by management They admit people beyond their care levels and I would worry about their ability to care

This facility is very overpriced , [removed]/month for a 1 bedroom that goes up every year . Service is deplorable , extremely under staffed !! No response to emergency call button when there is a emergency ! Lots of Covid outbreak with horrible care while in quarantine . Five star dining is a joke ! Food is lousy , inconsistent, poor quality , badly prepared , often cold when it should be hot ! Care givers , medical staff , housekeeping completely understaffed ! Transportation unreliable . Executive Director is aloof and has no interaction with residents . She never attends town hall meetings and demands for change go unanswered ! Don’t waste your money . Marketing staff tells you all lies , don’t believe any of it . This is a true assessment of the facility !

Not sure what happened. Loved visiting my Aunt when she lived here but the staff seem to have given up. Not sure if it’s the new company that took over but things aren’t the same. The new Assistant Manager and the Manager of the nurses rub me the wrong way. The staff all look uncomfortable when they walk by.

She said the food was very chewy and hard to eat and not particularly great - she is not super picky with her food either so that says a lot. Overall the experience has not been the best for her.

They messed up on my mom's medication. The head nurse told us they over charged us in a meeting we had with her. Then said she never told us that. My mother had a good experience there, but it was a hassle on day one. Very disorganized. They never told us what we were responsible for. They lost most of my mom's towels. Everyday it was something that we had to deal with. The executive director was suppose to meet with us, but went on vacation and when he returned he either quit or was fired. But there wasn't anyone else to take his place.

My loved one lived here when it was brand new so we didn't have any reviews to go by. Whenever I visit they are understaffed and ask me to help them. My loved one is never bathed and always smells like urine her hair is always dirty. They said they would have a salon and nail services but never has had them. The staff don't know the residents names and calls them by their room numbers only. Very impersonal. The staff is often sleeping on the job when I come to visit. My loved one got an infection from their lack of cleanliness/cleaning her and they never even told us we just happened to find out weeks later from the doctor they called in. Very bad place please don't send your loved one here!!!! It's abuse especially since they cannot tell you what is going on! And yes they have had many outbreaks of covid as well.

I have a family member who lives at this place and we were fooled by the nice-looking facade. The caregivers do not know what they are doing, and the activity department just lost their most talented team members. This place has been going downhill ever since Oakmont took over. The only nice thing is the nice-looking building and the patios.

Every time I go to visit, I am surprised at what I see.. a resident that cant get out of bed threw up on the floor around 8 am this morning.. I went to visit at 6pm and it was still on the floor . seems that they pass the buck quit a bit. dirty diapers pile up in the small trash can . The rooms get stinky and its not fair to the resident to have to smell it all day . The rent there is pretty pricey...the whole place looks amazing when you first come in...BUT don't let that fool you...once you move in you'll see its not what you get..in the interview they made it sound like the best place to be..im learning that isn't so...the resident hasn't been out of her bed in more then 2 months not even for a shower...the people in charge have been told ..but nothing ..tonight I took photos of the throw up on the floor and the kitchen wall with junk on it and the refrigerator was full of rotten food as well....that amount of rent, it should NOT be like this. just wanted other families to be aware...

The cost is too high for too little of service. I would say to not go to this community because we did not like it for our loved one. The people are very nice its just they don't have enough bodies to do all of the work that is needed at this community. They don't have enough staff to be able to have activities with the residents. There is no one around to do things or even take them on a walk if they wanted.

I went with a friend to visit her mom at Ivy Park at Otay Ranch. The building was clean and so spacious. But when we went inside memory care, the residents smell. My friends moms diaper was so wet. Their caregivers were just sitting there doing nothing. And to my surprise, they were just sitting at the dining room. One of the lazy caregivers told us that they are not allowed to sit at their living room which they used to. My friends mom has been there for years and I haven't seen and smelled her so badly. She used to be clean. My friend asked the caregiver to change her mom's diaper. If we didn't visit her, she would be sitting on her wet diaper the whole afternoon. I am sure the management knows what is happening or they don't care at all.

This facility may be new and beautiful, but it is deeply troubled stemming from a lack of leadership, frequent management turn-over, a lack of staff training and temporary staff that hasn't been fully vetted. Fall monitors were not functional, nor were the emergency pendants until 10 months after the facility opened. As of this date - [date removed], the state has sited their memory care unit with 12 type A citations, which are the most serious, and 19 type B citations. Now they are applying for a new license, which will remove all prior citations, and consumers won't see a 3 year history of all citations unless they officially request a report from the CDSS (California Department of Social Services) My family was afraid for my mother's safety every single day she was there.

My L.O. Lived here, they are all for profit. They spend all of their money on a beautiful building, on marketing, and on a decent chef. Don’t be fooled, both the assisted living community and the memory care Traditions have awful care. Untrained care staff, horrible communication, medication mishaps, unsafe environment. The turnover rate is as ridiculous as their care costs. Save your family member and do not place them in this building. Look online at the department of Social services to see valid and substantiated complaints for yourself.

I went to this community to see if this would help with my loved one and her care. When we first got there it was a good property and the assessment was done on a point system. My loved one was assessed on a level that stated that she would need two people for her care needs. I was asked to bring in all of my loved ones items that she needed for her room and to stock up everything that she would need. During intake we went through everything and the expectations for them as well as me. Once my loved one moved in whenever she would need something her roommate would have to go let them know that she needed something and it just did not sit right me. My loved ones doctor came in and found her on the floor with everyone around her and they had to go to the hospital. My loved one was in a chair and fell out and we were told that they could not use seat belts on the patients. The people were not engaging and I feel like they were overworked. This could be a really good community but this was just not a good experience. I removed my mother and brought her home and things are changing. If something looks good on the outside be sure to make sure that it is just as good on the inside.

Our experience could of been better, they were going from one management team to another. In brief if your loved one is fully functioning then assisted living is a nice place to be for a reasonable price. However if your loved one has any type of moderate care needs - such as mental health issues, they should immediately be placed in memory care. Our loved one was diagnosed with dementia and was placed in assisted living, because of that they did not get the adequate care needed and specific needs were not met. After speaking with the team, they apologized for their mistakes and admitted their faults which we appreciated.

I was disappointed about the assessment of my loved one and how they evaluated my loved one with a nurse at the hospital that only cared for them for a couple hours. Due to this assessment the cost doubled for care for my loved one.

After just a few days of having our loved one there we pulled her out immediately, there was no care there whatsoever. Our loved one was not bathed, put into new clothes, teeth brush or hair brushed during the few days. We got so caught up in the physical layout that we completely looked over the quality of care. They were short handed so they would hire new inexperienced staff who were very nice but had to knowledge on how to care for the elderly.

Oakmont Whittier is a beautiful façade that covers a world of incompetence. Aside from wonderful and loving frontline care givers and meal servers, Oakmont looks like a 10 in the brochure and slick sales presentation, but is a Zero in walking their talk. My sister and I were looking for a transition facility for our Mom for a period of 30-days from a skilled nursing center so she could rebuild her strength before returning home. She required assistance in getting to meals and events, which the floor caregivers provided. She required shower monitoring, which these same caregivers provided, but with a maximum of 2 showers a week. But the main concern we had was medicine management. Daily calls did nothing but remind this incompetent staff to do this job, and on day 6 my sister switched Mom to dispensing her own meds. Food too rich for seniors, accounting is a total nightmare! Directors don't return calls or emails. Go Anywhere Else and save your money!