Sagora Senior Living

Since Heron Point took over ownership of Regency in VB, the residents are very unhappy. The pool has been closed for months. Quality of food has dimenished. People are being locked out of their rooms . Until the last minute residents were not advised about support they would receive during hurricane.

I expected the facility would be safe during wind & rain storms. They told me that it is “hurricane safe”. IT IS NOT. Rain comes in my windows, soaking the carpets & damaging my wood furniture. The plaster around the windows was soaked & fell to the floor. When you tour this facility look at the air ducts in the hallways. Black mold is evident in both the north & south towers. Initially I thought this would be a good fit for me. The marketing ppl are very friendly. Although, what was promised wasn’t upheld. Now that I’ve joined in some of the activities. Ones I’d normally enjoy. But the experience was ruined by the people put in charge. Now I know it’s just girls just being mean, but someone “in charge” should have some decorum. It’s a horrible feeling when I sit on the bus & the organizer of the dinner is saying vicious things about me to 2 other women. And one of those women actually stood up so she could hear better!

The new management is awful. It's pretty crazy and unorganized over there. The kitchen ran out of eggs one morning. Eggs! Other meals have been short on food too. But, by god, the dining room has new light fixtures and new seating. My dad thought the WiFi went down, but it turned out that the new management forgot to share the new password with the residents. The staff turnover is outrageous. The bus rarely works. Their priorities are out of whack over there.

Difficult to get calls back, I believe they were short staffed toward the end of her stay. Staff was not visible when I was visiting, I often had to hunt for staff. Also there were many empty rooms in the Memory Care Unit. Her room was generally very clean. The staff when encountered were very friendly and helpful. Mostly very unsure how often they checked on my aunt and how quickly they found her (she was falling frequently). She loved the food. I was uncertain if she was getting her meals regularly. She needed transferring to wheelchair and being escorted to dining room or getting it in her room. I don't think they were encouraging her enough to participate and that may have led to her being in her room alone a lot. Just really dissatisfied and not confident about the care she received there. I am located in New Jersey and depend a lot on phone communication with the facility.

We removed my Mom from there in June. They were losing staff and residents like crazy. She is at [community name removed] now. Despite their website Briarview does not customize food for elderly folks. It's a waste of money.

Ask the local hospice companies which facilities are the best. Ask where they would put their loved ones. Visit all parts of the facility, not just what they show you. Show up at an odd time, other than when your appointment is set. Pay close attention to how the workers treat you and the residents when managers aren't around. Go to a monthly resident/family council meeting. Hear what the other families are experiencing. Ask them directly if they would put their loved one here again, knowing what they know now. Our experience at EA was not great. Mom loved the activities, but everything else was sorely lacking. The communication is non-existent. Four directors in four years, and a revolving door of employees. They're not equipped to help when you really need it. At the end, after ~[fee removed] spent, they recommend you pay someone to sit with your loved one. After hospice comes in, they do even less to help. This area has a lot of options. Take your time and trust your gut.

The facility was sold two weeks after we moved my dad in. Housekeeping was non existent. Dining options changed to self-serve food for seniors with their walkers. The hallways are filthy. Pool is dirty. We are told they have hired staff and things will change. He would have been better off staying in his home.

Looks great on the outside appearance....but very rude care givers. We ended up calling adult protective service to have them investigated. Many people fired. Not a nice place for [fee removed] a month

They are super nice and helpful to the best of their ability! The food was absolutely horrible.

Don't put your loved one there!! They are more interested in money than anything else. Also in Alabama they consider Memory Care same rules as "Assisted Living".

The common areas are fairly clean they have had a roach issue. There has been a high turnover and some strange stories. There is no extra care that is provided. Our loved one complains about the food the most, typically the meals either don't happen or are so small in portions that its not worth it. They have cancelled all the activities. We pay [fee removed] a month for something slightly bigger than a prison cell. Our loved one doesn't have much money but they haven't been able to have consistent food options they have canceled transportation and activities.

I would not recommend this assisted living. The medical staff is very slow and the management act uncaring. The front reception staff aren’t that friendly. It’s. Also, one of the most expensive facilities in OKC.

My mother was at Aberdeen from [date removed]. There were some fabulous things about Aberdeen: the activities directors [name removed] and [name removed] had fun activities, the food was wonderful, and mom's room was spacious and cleaned regularly. Also, many of the nurses and nurses aides were very compassionate and attentive. Unfortunately, there was a consistent problem with mom not getting the proper dosage of medications, The nursing director always seemed put out when we would ask questions and was not forthcoming with information. She would send a nurse's aide to come talk to us instead of talking to us herself. A couple of months before and aft+er Mom died, several of the best employees left Aberdeen: both activities directors, the executive director, the sales director, and some of the nurses. It's a totally different place than it was a year ago. I wouldn't suggest it to anyone who is looking for assisted living for someone they loved.

Care was not good. He was not put in the proper room. He was stuck for hours in one place with no one checking on him for hours. He was thrown around like a rag doll when being moved from wheelchair to chair. Overall I'd give the whole place a 2 and that's being generous.

I would like to say that Every thing was fine until the flood. Frozen Pipes caused one wing of the first floor to flood. While my aunt was moved to another apt, her belongings sat in water for hours. Many of her memories had to be thrown out and most of her brand new furniture was damaged. Nothing has been offered to make it right. My aunt spent the last full day of life crying and feeling hopeless. We had problems from the very beginning of her two month stay. The apartment was not ready , there was electrical issues, we were promised a new stove, house keeping did not come to even take the trash out for two weeks.. everyone we ran across was very friendly and Finnly, the interim manager was very friendly but was understandably a bit overwhelmed. Had my aunt survived I’m sure we would have been able to work out all the little details.

My MIL recently was a resident, previously the management was very caring and in touch with family at all times but since the Director has retired within the past few months things have definitely changed. When we moved my MIL there we were told it was an age in place facility but after my MIL was admitted to the hospital and rehab we were told she may not be able to return. Management was supposed to go to the rehab facility to evaluate, they never showed up forcing my MIL to spend the holidays in a foreign facility instead of where she had lived at Aberdeen. A few weeks later my MIL had a stroke and was admitted into hospice care where she passed. One would think that management would have reached out to the family to inquire how their patient was doing within the 3 weeks they were away from the facility, we have yet to hear a peep from Aberdeen. Not the caring facility it use to be so don't be fooled by previous raving reviews.

Facility is nice. Food is good. Aides are babysitters. No nursing. Activities director (not a nurse) is the best employee. If the patient needs help, they call for others. My husband fell in the bathroom 3 nights in a row; all 3 nights they called the fire department medics to ambulance him to the hospital. No injuries any event. When I said the level of care was not enough the LVN said they were doing the highest level. I gave notice that day. I commented only on the Dementia Unit. The facility also has independent living and assisted living units which I understand are nice and well liked. I know it is known as "best in town".

The facility is quite nice but pricey. This is the fourth senior citizen living complex that my mother has been living in. It is the most expensive and they do the least for the residents. The activities are minimal and the lights in the commons areas are turned off about 7:30 pm. There is no one at the front desk after this time. The food and service at meal times has been severely lacking until just recently. I keep food items my mother likes in her apartment for her to have when she is disappointed with the meals offered in the dining area. The apartments are quite nice. My mother has a very nice living area. Her bedroom is small and the bathroom is a good size for someone using a walker. The kitchen area includes a full size refrigerator, sink and a few cabinets. Mom has her own microwave and a cart for it to be placed on as the counter top does not have enough space for kitchen items such as microwave.

While beautiful from the outside and the apartments are nice, that is the most positive comments I can make about Prairie Rose. This is the fourth place like this my mother has lived in. It is the most expensive and they do the least for the residents. Activities are very minimal. The food is the least appetizing of all four places. Lobby lights are turned off early and no one is at the front desk during the night. It seems like there is little security, but I don't the details of the security. There is a button by the front entrance should you need to access your loved one through the night if necessary.

This is what we feel, the problem is in the kitchen. The food is rarely good and the portions are small, they run out of what is supposed to be served and sometimes they change the menu with no notice. I seldom eat here anymore, and when I do I usually leave hungry and have to go out to eat again within a few hours. They serve soup daily and it's a joke. I used to own two restaurants when I was younger and I understand the problems, but they continue to allow the same things with no change. Management tries to help them by helping to serve the food and get drinks, but they need to take immediate action before they have no one to cook for. My fiancé hates even going to any meals and we're looking to move out.