Sagora Senior Living

Although the location was great we just didn’t feel like this was the right place for mom. On the day we visited there was some type of outing and there was hardly any residents there to see or talk to so it felt kind of empty. It seemed clean enough but not particularly friendly but again, we really didn’t see many people, staff or residents. It just isn’t the right fit for her.

When I first walked in here, I was immediately depressed. I knew right away that my Dad wouldn’t want to live here. He’s a very lively man with a lot of energy and this place was very dark and gloomy. Even just walking up to the facility, there was a woman sitting out front with her walker and she looked depressed. The girl that gave us the tour was nice and everything, but it wasn’t for us. It didn’t feel right to have my Dad live here.

The building was lovely and seemed really nice. This facility just didn't fit my idea of what I wanted. When I visited, some of the residents were playing a bean bag toss. The one thing I really noticed is there wasn't a comradery amongst staff and residents. The other thing I noticed is that you're really only paying for your room, activities, and food. The biggest reason why I did not join the community is that they don't offer continuing care. They don't provide any kind of nursing care. If you need anything, you have to pay for a home health care nurse to come in. And of course, that is going to add an extra bill on top of everything. I would not recommend this facility.

My brother in law was a recent short-term resident. The care that was promised did not meet expectations. [Removed] is a diabetic, and although we were assured there would be personnel available round the clock to monitor, and when necessary, provide aid to control his illness, that simply was not the case. It is clearly apparent, particularly at night, that the facility is understaffed to address the needs of a diabetic resident. Meal choices, to meet [Removed]diabetic problems were also very limited and sometimes not available at all. The staff that did interact with [Removed] were kind and helpful, but staff turnover is an apparent problem.

The staff is not very organized. Getting a return phone call (even after 3 days of waiting) is impossible. I had to call on the fourth day and insist on speaking with the charge nurse. Now, 6 weeks later, I scheduled a meeting with this same director of nursing, had confirmation via email, took off work, drove 30 minutes to meet her at the Veraden, got there and learned that she had double booked my meeting time with a staff meeting. I asked when she would be free and was told it would be over 2 hours before she was out of meetings. I did not get a phone call or email in advance to let me know there was a problem with the meeting time. On my way out, I came across the new director, told her what had happened, and all she could say was "I'm so sorry" which is the only thing I heard from any of them. Well, I agree, they are sorry! The director didn't even offer to help me. The building is nice, but the services are not yet organized, delivered efficiently, and certainly, the administration is still learning how to deliver customer service. It makes me angry to think about paying nearly $4000 at the first of this next month. I could go on, but I think my message is clear. AND, I have worked in health care for over 35 years, so I do understand how to take care of people with decency and respect

We were very excited when we toured this community. It looked beautiful and the staff seemed to be very nice and friendly and we felt very comfortable leaving mom her while we were out of town. However, the experience turned out to be horrible. Mom was ignored by the staff the whole time she was there. We were promised that someone would go get her for meals which never happened the only way mom made it to any meals was her roommate's private aide took her down for meal time. We had left certain medication rubs for the nursing staff to put on my mother they were brand new unopened tubes and when we picked her up they had never been opened which meant they never did what we asked. They did not fulfill any promises that were made to us in regards to caring for my mother. Never go on appearances they can be deceiving.

We had to move my mother to an another community, because she needed more care. This is a nice community with good people. The only issue I had was with the CEO. He does not care out the seniors in his community. They have a good staff, but the CEO was not a good experience.

Very basic. Older facility in need of remodel. Probably would not fit my needs/wants.

approx $3800 for 1 br independent;

I was not impressed with my tour of this community. I toured the memory care portion for my mother, and her needs. The lady I made the appointment with was not available. The person that gave me the tour didn't really seem to know what they were taking about. From the start it just left a bad taste in mouth.

This is an attractive facility, but my experience with Harbor Chase was marginal. The food was not very good, and they frequently did not have items that were supposed to be on the menu. Resident activities (unimaginative to begin with) were frequently canceled or changed at the last minute. I often had to clean my mother's apartment because housekeeping was inadequate. Maintenance was poor; my mother went for days without air conditioning on several occasions. The rent was raised substantially just a few months after moving in. My mother complained that at times they failed to order her medication in a timely manner, and she went for days without one or more of her medications. I had considerable difficulty with accounting failing to credit payments that had been made. There were some good staff members, and some positive experiences, but overall, I think this is a substandard and over-priced facility by community standards. My mother eventually moved out when issues were not addressed and services continued to deteriorate.

The location of this facility is a negative because it takes my parents further away from the area where they want to stay.

I have been upset with them at times. They really need someone that is there 24/7. No security, it doesn't matter if they are independent or not. I couldn't get anyone to check on mom and she is around the desk, they are not helpful and won't budge from what they are doing. I heard other people complain too. The director doesn't return calls either. It is a nice place and in a good location.

Lynridge was very nice. The atmosphere was friendly and inviting. The staff is educated about the behaviors and needs of their residents. It is beautifully decorated and there is a lovely patio in the center of the wings. The rooms are large enough to accommodate nice furniture. I did not notice any activities with residents going on, but it might have been the time of day.

Right now they are not organized and short staffed. They have changed the management many times. It seems like the staff play more than one position but they are trying their best. My loved one is safe but it has been tough for them during the transition with these problems. They are not well managed and they staff are trying to make things happen.

Over priced,food quality for dinner is poor. I don't believe any housekeeping is being done. My mother's room is often dusty,and smelly. New Executive Director is not very reachable. Looking at other facilities. Prices keep raising but quality has went down..

I took a tour of the community and the person that assisted me with the tour was the janitor. The tour guide was not available. The janitor tried his best to accommodate me and was attentive. I however did not receive a proper tour of the community. I did not receive the information that should have been provided for me like activities offered and the meal plans.

Our experience with Westmore was not a very good one. During the time my loved one was there they went through quite a few management changes, and the care staff just seemed disorganized and not very friendly.Maybe things are better now, but based on our experience I would not recommend it.

Has had 3 Exec Directors in about 1 1/2 years , they always start out gung ho but nothing really changes, just promises and lip service. This is a beautiful facility and the care takers are excellent just overworked and their schedules seem to always b changing so there is no consistency of same caretakers for a resident...major cuts in staffing...the other day there were only two caretakers on duty for 100 residents during the afternoon. The food has been terrible for some time , residents and numerous resident families have met with mgmt and the "chef" but nothing changes. Poor menu choices for the elderly, poorly prepared and executed, poor quality ( frozen, prepared, reheated).. Not enough dining staff to properly serve residents. If the care staffing had not been cut, and the food/ service were fixed, it would b a great facility.....but they don't seem to be looking for ways to improve or get better...I know of 3 residents who recently moved to other facilities.

I'am still adjusting to this community, so far everything is working out pretty well. The staff have been pretty kind, they are very helpful. The residents have been very friendly and welcoming. I have made some new friends. Maybe with some time I would recommend this community.