Sinceri Senior Living

Normally a great facility with caring staff. Keeps them busy and active. Weekends and after hours they are sometimes short staffed which causes difficulties in getting in and out. The food is good and snacks are always available.

This is a very nice community. The staff are very pleasant and easy to work with.

The friendliness of [name removed] and the rest of the administrators is excellent. Very helpful. I think there could be better and more activities for the assisted-living side. It seems like they do more for the independent living people. my dad says the food is very good. Quality of care I would say is just OK. I would say it's middle of the road in terms of expense. There are a lot of places out there. Some places are higher and maybe a few are a little lower.

Really like the staff and the amount of them always around. It's been an overall great place for mom. Definitely choose them over memory care places like Hollybrook.

Very pleasant people and surroundings; I feel safe. Maintenance is very pleasant but I think understaffed…..food and atmosphere very good! It would be nice if breakfast was served; even if just the weekend! Soups are excellent!

The people are friendly. Activities are great, they have transportation to stores and nail salon - very good. Dining room and the way they seat you is horrible, the food is very very inconsistent if your loved one is picky or a tough sell on eating forget it she will not eat. They are way understaffed especially the kitchen; my sister is looking to leave after her lease is up she would rather pay someone to come in daily and help her cook and run errands.

Being part of a care facility is more involved than you think and you do have to give up some of your autonomy in care for your loved one because it is a big process with anything you want to do differently than how they have things set up regarding medicine or really anything. My mother was an occupational therapist so she worked in a lot of nursing homes and rehab facilities, and I helped her sometimes and she always told me when evaluating a facility. You should look carefully at what the other residents look like and if they look cheerful and happy and involved then that says a lot about the facility and that's what we saw at Myrtle Beach Grove. Also, the director at that time seems to really treat the residence like real people.

Very clean and my Fathers only real complaint is the food. Some of front desk staff are super friendly. One is particularly grumpy and seems put out at times. Also a few tenants that have been there for a long time are a little outspoken at times. I wish they had a place to walk. The entrance is a huge hill.

Stay involved, be sure to advocate for your family member. Staff/facility react better when you are seen and heard. Don't be afraid to ask questions, make requests, engage in planning. Facility/Staff is open to suggestions always. They could improve on the food by focusing on the individuals, quality of food, and the dining experience.

The communication is good. They know their residents well and know when things may be going bad for them and try to solve the issue. They appear to truly care.

Duluth Heights Lodge is a clean, modern facility with a staff who are attentive, experienced, and genuinely care about the residents. The rooms were perfect size for my mother when she was there. She loved the woods view to watch the deer.

Willow Fork is a very nice facility, safe, and with hardworking employees. The chef offers very good and nutritious food. Sometimes they are short staffed and with a new director, they try to make it better. They offer parties for the residents and their relatives/caretakers. The rooms of the residents often need more cleaning. The facility is very well decorated with beautiful flower arrangements. It is a nice community and I give it 4 stars.

The cleanliness is a 4, with "5" for effort Memory care is a tough situation. People are incontinent and don't even realize they have a problem. Staff does everything they can to stay ahead of it, but there's only so much you can do. Each and every person that I encountered was doing their absolute best.

We were very happy with Briar Glen. They all knew my Mom really well and nothing she did seem to bother them. Mom was always clean and the facility was clean. We never really saw any activities going on with Mom other than the TV/Movie Room but that may be more related Mom's state and her unwillingness to be involved in other activities. They did keep her up and out of her room most of the time, which we think was good for her. Mom didn't eat really well but again it may be more related to Mom's state. Mom was there less than 3 months before she passed away, so we may not be the best judge but we would select them again. It was a good fit for her personality and they were very encouraging that we set up her room just like home.

What stood out is the Cleanliness of facilities, communication with staff and friendliness of staff, on-site rehabilitation facilities, location and accessibility,

Short staffed in housekeeping, the food is horrible- nothing is fresh, everything is canned or frozen. A choice might be bologna sandwich and canned oranges. Everyone is very nice, but they can't seem to keep up. There's a new director coming and we've been told that a new chef is coming and that nutritional guidelines will be followed. I don't like to bash them. Everyone is nice, and we are hoping things will get better.

Generally it's relatively friendly. The facility could use a little updating and replace done carpets. But the staff is very friendly. It is reasonably clean.

At the beginning we were not very happy because of the cleaning of her room and the laundry not being done like it was supposed to be done. After complaining several times it got better. Most of the nurses and aids were very caring and helpful.

Most of caregivers are great. Empathetic and caring. Some are just there for the job and do bare minimum. [name removed] is the model every caregiver should have to shadow for a time to learn how to be caring, and thorough with cleaning and caring for patient. Overall we are pleased with care. I would love for you to talk to caregivers about not leaving dirty diapers and pads in trash cans in the room. Should always be taken out after cleaning resident.

So, the people that I worked with the get my mother into the facility are awesome. Really nice and helpful with all of the paperwork. The staff that is supposed to be taking care of my mother is terrible. The head nurse is nasty and they are inattentive to my mother's needs. She got stuck on her chair one day and it took 45 minutes for someone to come and help her. She's paying like over $[removed] a month for them to give her a vitamin d pill.