Sinceri Senior Living

I toured Carver Heights Estates Senior Living and it was an older facility. We wanted Carver and they wanted us, however unfortunate, as our deadline got closer they did the evaluation and it took too long for them to get back with us. When they did get back with us, they realized my dad was not a good fit. They couldn't deal with his high level of care which really was not informed by us, because we had the impression the whole time that they could take him. They did mention that they needed to do an evaluation before accepting him, but it took days before we got an answer. I was then under the crunch of having to find another place before he was released from the hospital's rehab. Carver was the closest community to our house and they told us they couldn't accommodate his high level of care, although they gave the impression that they could.

Whenever I talk to my loved one, she says it has been a pleasant experience. They've made provisions to make sure her medications are correct. She gets three meals a day. They do a pretty good job keeping her place cleaned up. And the cost is comparable to some of the other places I checked out.

The staff members overall friendliness is a definite plus, they are very nice to our loved one and to us when we come to visit. Our loved one really enjoys speaking with them and she likes being at Layton Terrace which is really important. We would definitely recommend them, but they could work on a few improvements. Sometimes the response time when our loved one needs assistance is slow. When the dining hall is shut down due to covid and the meals are being delivered, a few times they have forgotten our loved ones food. They have activities, but the recreationally activities we do wish was also geared towards those with onsite memory loss even if they are still on the independent side.so the billing can be a little bit inconsistent.

I felt like it was not a true representation, when you speak to them they don't tell you what's going on. Activities for memory care are not very good and the staff doesn't really take that much of an interest in the residents who are in memory care. We are trying to work through some issues, and if it wasn't such a dramatic change for my loved one, I would've moved him by now. I will say that the director is trying and doing what she can to accommodate and change things for my loved one.

I toured Arrowhead Lodge Senior Living and I chose another community based off of my first impression here. Arrowhead didn't have that open, airy, and comfortable feeling I was looking for. It just wasn't a good fit for my loved one.

This was a nice community but the prices were a little higher than other communities. It was really expensive and did not have as many activities and things to do as another community that I was looking at and the location was also further. The community was not bad at all there was just another community that worked out better for my loved one.

The people were nice but the room was no bigger than a walk in closet. I did not feel like this was the right place for my loved one. This community also smelled like urine, a horrible smell.

we did a Virtual tour with this community. It was very informative and they answered all our questions. the tour was good but i understand that at the time the restrictions, but I would have like to seen some of the community.

To prospective residents, My mother has been residing at Brookdale in Northville, MI since [date removed]. All through this difficult time with the Covid restrictions on visits, the associates at Brookdale have done all that they are able to for Mom to have a comfortable experience. My Mom has been invited to participate in many activities to keep up her social skills from exercise classes through Bingo games. The Director and her staff of sales, nursing, doctor care when needed, daily attendants, and maintenance, are all only a phone call away and are encouraged to get to know the families of their residents. We know Brookdale will never be like my Mom's own home, but they do try to make it a positive experience for her and the family.

I think they have done very well through the virus with keeping their residents safe. All in all, we are pleased that we made the decision to go with Isles of Vero Beach, the value for your money is great here. They seem to be handling the activities well by limiting the number of people participating but are still able to offer them to residents. I would recommend.

It is a nice facility, I have found the staff to be cooperative in problem solving and meeting my mother's needs. I think they have staff turnover and some variability in the quality of staff. The food is pretty good and that matters a lot to my mom. The allow us to bring in additional personal caregivers and they are willing to work with them. We chose this community because I liked the setting and they were able to provide the level of care she needed. It is also an all inclusive price and they have a commitment to aging in place.

A warm , friendly and very helpful community.

Not the best but it's better than most. Mother is 92 and has arthritis very bad. None of the activities interest her. She cannot walk very far, so outside activities are not for her.

This is my first experience dealing with assisted living so I have nothing to compare it to. In general having so many independent “venders” ( physical therapy, hair salon, visiting doctor, pharmacy, etc) lends itself to communication problems, especially since there is no easy way to contact them individually. Having just one main phone number (receptionist) with questions has resulted in too many 3rd party communication errors. It seems everything gets pushed down to the aides or nurses to handle. And there are so many of them, with turnover issues, it’s difficult to obtain consistent care. I believe it’s up to management to develop a workable communication system, online perhaps, that can consolidate/summarize communication, care, and billing reports that families can access so that they are better informed. Beyond that, I’m grateful to have found a place that provides my father with a safe environment and help with daily care needs such as dressing, house keeping, entertainment and nutritional needs.

First off I want to say that this community is nice we just had a horrible experience due to the lack of nursing care. They have a nurse but she isn't full time and then she was hardly there at the times she was supposed to be. My mom had a wound on her foot and they failed to let me know that she had this sore and it turned into a bone infection and she had to be in the hospital and then rehab. Mom loved the ambiance and the daily activities they offered and they have christian activities like Hymn singing. The food wasn't that great. Everything seemed to be orderly and clean. I just think if a place has a nurse they should do wound care on the elderly.

My sister lives here. So far, there have been positive and negative experiences. She’s fallen on more than one occasion and the response time for the staff to help her has taken too long. When she first got moved in, her alert system wasn’t even working and sometimes she has to wait a while for a nurse to come by. The food isn’t the best either, which is sometimes the most important thing about these places. However, she likes the unit she’s in and she seems comfortable in it. They do help her get to and from doctors’ appointments and they have a bus that takes the residents to the supermarket. Overall, I wouldn’t necessarily recommend this place to others.

I toured Elmcroft while I was looking for a community to move my mother into. It was a nice community, but we were, over all, not very impressed. It was a clean, homey community, but we were looking for something more upscale to suit my mother’s needs, and we ultimately chose another place for her. However, Elmcroft may be perfect for families looking for a community that feels like being cozy and at home

Dad still drives so this wouldn't have been a good location for him it is not in a familiar area for him. We liked the community although it was smaller. The rooms we saw were a little bigger than others. The staff was very friendly super nice.

I had recently taken a tour of this community for my father and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked the property and thought the staff did a great job with the overall presentation. They just did not have the memory care that my dad would have needed.

The person that took us on tour was nice. This community looked clean. This is a larger community and I felt it would not work for my loved one.