Sinceri Senior Living

Great community. Very pleased with all they have done for us. Everyone is very kind and helpful. Wonderful experience.

I liked this community. It appeared to be very clean and taken care of. The staff does not seem to be as attentive, The staff has changed a little. This is not a secure community that I needed for my mom not to be able to wander outside. I did like the staff and the clean community.

The Nursing Staff gave my father medication and had a bad result. They called the paramedics, who stabilized him and left. The staff did not contact us, his family. The next two nights in a row they gave him the same medication and got the same bad result and had to call the paramedics two more nights in a row. On one of the days I visited him and his IV site from the paramedics visit the night before had never clotted and was oozing and had soaked through the bandage and to his clothes from armpit to waist. On the third night he was transported to the hospital. No one thought to question the medication or consult with his doctor. It took someone 20 hours to notice he was no longer at the home. Upon being released two days later, we returned to the home. to fine no one had cleaned his room, there was food by his bed from two days ago. We talked to four different people, a nurse & three others, none of which knew that my father had medication issue and had been in the hospital for the past two days. The staff, although friendly doesn't communicate with us or each other very well. We took it upon ourselves to check to see if the Nursing Staff had the new medication schedule for the hospital, they didn't, we had to give it to them. If we had not checked, they would have given him the same medications that caused him to go to the hospital. We also found out they only have one nurse on staff at night for 3 buildings worth of people, including a "Skilled Nursing" wing. They also have not Doctor on staff or on call. We are not pleased with the care and will not recommend this place to anyone. We will be leaving.

This community is nice. The staff is good and the community is clean. They need to adjust the temperature according to the weather at times. They do offer activities to everyone. I would recommend other for the good care here.

My mom is happy here. The staff are friendly. The community is new and very clean. They offer my mom great activities to participate and enjoy. Others might like this community.

The staff was very friendly during our tour and gave my loved one and I a lot of useful information about the community. The bedrooms seemed a little small for my dad and too tight on space. The building looked like it needed some updating as well as some new paint and carpet.

Anyone can walk in the bedrooms because there is no locks on them. My mother needs to feel more secured. It would be nice for her privacy as well. My mother really loves her meals they are healthy and well proportioned. The staff are all nice and keep in contact with the family. One of the things i really liked was the positive atmosphere that is felt here.

No one was prepared for our visit. The young lady who provided the tour was very helpful and attentive to all our questions even though it was not her responsibility to help us. Nice community. Small, which can be good. Very friendly. Many amenities. Behind in technology. In this day and age technology is important, but expensive. I was impressed that there were activity calendars every, no reason not to know what is going on. When we arrived the residents were waiting for several activities that were scheduled for 10:30. Anxious to get at it. Very pleasant atmosphere.

The layout of the community did not convince me very much. I also couldn't feel that warm family feeling that i wanted to feel when i walked in there. My tour was very quick but all the activities, amenities and meal plans were explained to me. The tour guide did a good job and was very knowledgeable. During the tour the community was up-kept and clean.

During my tour of Brookdale Medina North i had a complimentary meal that was offered to me. The meal was good and i was also explained that meal plans are available. The tour guide answered all of my questions and i was able to meet some nice staff along the way during my tour. Activities on site are available for the residents. One thing that i felt could be fixed are the rooms they could use a little more updating to them.

My grandmother stayed at Brookdale for Respite Care for 3 weeks. They were able to use her equipment. She did not receive showers as often as promised and only when she asked instead of twice a week. She had to wait for some time when pushing the call button. There were many activities of different types for her to attend and the facility was easy for her to get around. The staff makes a lot of empty promises and they tend to be understaffed especially on the weekend.

The facility is very nice and the staff are friendly. The call light buttons on the necklace is great fro easy access to help.Disappointed when a special diet is ordered by the doctor that it is not available. I think low salt is a needed addition Also gluten free is also very helpful. The communication with us as family is lacking. There was a significant change in my family member's condition and I was not notified. Definitely undermines my trust. I only find out things when I come and ask. Therapy is pretty minimal. Disappointing my family member who needs strengthening. Lots of activities available and that is great. Perhaps more variety of games . Bingo all the time get old quick.

I am not pleased with our experiences so far here at this community. Although the staff that is there is very helpful, they are too few and too overworked to be able to give my mother the attention we are paying for. At the moment they have no executive director, so there is no one to handle the issues that are going on. They are under staff. The staff that is there is kind and helpful. My mother say's the food is too greasy. Overall at this moment I would not recommend this community.

This is another community that I liked but the memory care was on the second floor. They did have a beautiful garden/courtyard but my mom would not be able to use it. This is not an enclosed yard. They had a deck off the kitchen area with bars to enclose the back, I did not like that. They did not have any availability here and it seemed as if the tour guide went through the motion of the tour, not engaged with me.

The staff all seem to be very nice.

It has been a bit of an adjustment having Mom move into Farmington Square not only for her but for me. Moving her in I've had certain expectations on the level of care she needs since she has alzheimers and I am not completely happy with certain events that have happened. I am paying to have Mom's hair washed since she tends to forget and it seems as though the staff have forgotten as well. She fell in the parking lot and was sent to the ER and you would think they would have some type of transportation for her to return home but instead she rode home in a taxi! I'm not sure how this will work out but I know that it can only get better.

Elmcroft was $95/day (avg. $2890/mo) w/inclusive costs for bathing, diapering, & adm. meds, which is quite nice compared to the other location toured. However, the patient hallway carpeting, etc. did not seem as clean as the other location toured this afternoon. The bathrooms at Elmcroft are not so great for sharing because there is no storage for towels & very little space for personal toiletries other than a small mirrored medicine chest. The shared rooms were rather minimal in size and would be more suited for people undergoing temporary PT. I could not get a link to reviews for Elmcroft w/o giving my name & number which I had already given to A Place for Mom. The staff was very cordial. The lobby, game, and dining room(s) were very nicely kept.

We left the facility because the care was bad there. I couldn't leave my mom there knowing she was not being cared for and I could not be there with her everyday all day. They were in the process of making changes so I'm sure it has gotten better there.

Toured place, it is ok. Nice people.

My father stayed here for about 2 years and has since moved out because they are unable to accommodate his current needs. I believe I was told they just do not have the staff for it. I believe this to be true from a past experience specifically. His pendent rang to me, it was unable to communicate to me which this pendent came from the VA and apparently was not working for him to hear me on the other end. I called the receptionist and asked if they could send someone up to let him know that help was on its way. While at the time he was an independent resident and staff was not able to assist, besides checking on him. Well I was told to call back in 20 minutes. Yes this is in fact true, she said there wasn't anyone available to do that. When the police arrived and they helped my Dad up from his fall, we talked a bit and he tried to locate a nurse and there was no one available after waiting at the nurses station for about 10 minutes. He called the receptionist and told them who he was and asked for assistance, they actually told him the same thing. Please call back in 20 minutes. This did not go over to well with the police officer. Leaving a message for them to call him, they never did. I spoke to the officer and he was extremely upset that they never called him back. They told me that they would check into it and get back to me. Never happened, and currently leaving messages with the Executive Director more then once to call me, that hasn't happened either. If I were to rate this I would not call it a five star except that the building is beautiful. Staff have always been very kind, but not enough employed to accommodate the needs of all the residents. Glad to say my father has moved out. The amount below for rent was without any services, add any and you can expect to pay at least $4,000 per month at the least.