StoryPoint Group, LLC

my wife is a resident at Springvale. My experience has been a good one

Currently staffing has improved and seems very attentive and responsive. Hopefully that will continue. Communication between management and family has also improved. [Name removed] has always been very responsive and great to work with.

Although we have been satisfied with our choice, overall it has its challenges and is not been a solid 5. This might be the case with any assisted living facility. They certainly bend over backwards to make it better or meet needs . The facility itself is very well maintained. The food is just premade from Gordon Food Services but they at least offer choices and adjustments. The initial deposit to cover "extra" social activities was very high. We don't regret our decision with River Ridge it was best for both Mom ...and for Dad to spend time with her and made to feel welcome

My experience has been great, StoryPoint staff has been responsive to the needs of my Mother, when asked they respond. That really makes a difference in the "Care" for my mom.

Had our Mother at SToryPoint for 7 months. The facility was very nice. Mom enjoyed it, but would not participate in any of the activities offered. She did make some new friends that she enjoyed her meals with. Some of the meals were " to fancy" for her liking( a meat and potato type person) seems they used a lot of sauces and cheese on the food. Some times hard after the front door receptionist left for the day Laurus Home Care to pick up-not even a answering machine to leave a message.. The care from Laurus Care was ok, you could tell the ones that wanted to be there and work with the elderly -in enhanced care there is not much medical that they can do for a resident-a lot falls back on the family .only 2 people on the night shift for the enhanced wings-not sure how safe that is.

We chose Devonshire because we were able to get in right away and we were impressed with the appearance of the facility. The place is clean and bright. Majority of the staff is friendly. Love the services on site - hair, nails, medical care. They have initiated suggestions to improve care that are helpful. Activities are good. I feel welcomed when I visit. We are able to go outside.

It's a good place overall. Just stay involved with your family member though, because it takes outside pressure to get things done sometimes.

Anthology is a good facility. They can be short-staffed at times. But the food is excellent. And I'm happy with our choice to place our loved one here.

Boulder community is very nice, this community was my loved ones third choice. However I didn't like the bedrooms being so close to the living room, felt as if their were no privacy. The layout of the amenities were nice, just the layout of the bedroom we didn't like.

The front desk is welcoming, it's a very clean facility, but parking can be a pain. It is a beautiful facility, the staff is kind but doesn't always communicate well. This has been my first experience so maybe it's common but you have to provide EVERYTHING for your loved on: toilet paper, hand soap (and that has to be special kinds that we were not told ahead of time) A lot is locked up in regards to bathroom toiletries and such, makes it hard to keep track of things needing replenishment.

We liked the community.

Very nice, party for the residence. Food was very good. The Staff was very engaging; The facility was spotless! Mom, enjoyed her evening. Was nice to have something like this to enjoy with her.

The overall community is clean but our loved ones personal room is not.

Our experience has been okay, and I would recommend them overall. The other residents are awesome. We've just experienced some loopholes/Issues trying to get things done, so we've had to do lots of follow-up.

The food service at the community is poor. The food information that is available is in small font on the wall, and this makes it difficult for the residents to read. The residents don't have all the options available to them. The family has talked with the chef and management about our concerns, and nothing has been done about our suggestions for the menu and more about the food service. The staff and residents at the community are very friendly. There have been issues with medication management, and we aren't sure if this is due to my loved one's health condition or due to staffing concerns. I had referred someone and the individual moved in and this individual also had issues with the community. There are daily activities for the residents to engage with, and they have a variety of options.

Our family had an in person tour, with this being one of three communities we looked at overall we had a good tour experience.

White Lake is a very beautiful facility. I think it's a good choice. It's nice and bright and cheery in there, and not depressing at all. If you have to send your parents somewhere, it's a good option. There are some aspects of our loved one's care we're still sorting out with them, and hopefully we can get that resolved soon. But overall we're happy there.

I like living here. The meals are tasty. I enjoy the activities.

Bayfield has been a great place. Always making sure that the residents are taken care of. [name removed] have all been rockstars. Thank you for your help and support during this transition.