StoryPoint Group, LLC

My father moved into the facility after the sudden death of my mom, who was his caregiver. Everyone was so welcoming and so helpful getting him settled and acclimated. There are so many activities and fun events to keep residents busy! All residents are always called by name and greeted with a smile! As a visitor, I was also always greeted with a smile and warm welcome. As he needed more care, we were able to add that - meds, escort to meal,, help with showering and dressing. I highly recommend this facility- the smaller size makes it more intimate and homey. The staff is amazing!

The residents are well taken care of here. The staff have all been good, and everything has been good as far as cleanliness.

I think very highly of how well organized it is, especially the meds. And the girls having the informs are great. They treat me very well and supply me with the right food. Some meals aren't proper for old people. Otherwise I'm satisfied. Housekeeping does very well. The help is very well.

I like the location. I like the bathrooms. I like the washer and dryers in room. The staff is very friendly. The residents are friendly. Again location, location.

Our community is always clean. Staff is always friendly and knows everyone's names. Everyone here is always smiling. The staff here wears many hats.

People are very attentive and nice. My coffee cup is never empty and hot. Housekeeping is always nice and very thorough in my apartment.

The community is very nice and very clean. The staff members overall all are friendly but there are different personnel there nowadays but they do a good job. The meals and dining service is very good, and there are activities for residents who want to participate. Memory care is expensive, but our loved one has a lot of medication and the staff do a great job keeping up with everything so the value for cost is pretty fair.

I arrived here about 3 years ago when the quality of the food was MUCH better. - The custodian left and has not been replaced. As a result, the floors are stained and disgusting. - The dinnerware shows something is wrong with the dishwasher. However - the staff is WONDERFUL. - Can't say enough good about them. They seem to really care about us.

Need to make sure they have enough qualifying staff for care of the residents. The people who are here are very good to the residents. There are several activities that appeal to residents. Everyone is helpful and have nice personalities.

Everybody is polite, caring, and treat you as a person. They show a lot of patience.

Nice facility, have good staff, a lot of activities.

This community was way to expensive for what we were looking for. The community was nice and the place was too big and a lot of people . Also inside the facility was too large and took a lot of time to get to one area to another

Heritage has-is a positive experience for me. I've been here for a year and the difficult life change is a challenge. However, I am comfortable in spite of physical immobility and pressing forward to gain renewed strength and walking.

I enjoy living here. The people here are very kind and nice.

People very nice, food is good.

We decided to tour several communities and then give our top two recommendations to our loved one to tour and choose from. StoryPoint Libertyville was one of the two we suggested to her. We really liked the rooms with the bay window option. But she ended up choosing a different place because StoryPoint was under renovation at the time and felt chaotic to her because of that. Plus, she just had an intangible good feeling about the other place that it was "right" for her. But StoryPoint would have been a great choice as well.

Hard to review as covid 19 has made all different though staff trying to give us some activities to occupy our time. Choice of food could be better, also much warmer. They really only have two choices and continue with 3 others that remain the same the entire week. All other areas are very good.

We thought StoryPoint Saline was beautiful, but really expensive. It was also outside of our comfortable area of driving / living. Other than that, it was a very nice facility. Nothing at all wrong with it, and it actually would have been our second choice next to the place we ended up at.

Our experience has been favorable. I feel that our loved one feels safe and comfortable. She also feels like you are all family too, workers and residents.

The staff is friendly. There are lots of activities for the residents. Some of the activities are exercise classes, outings, and more for the residents to choose from. Currently the community is short staffed. The activities director is flexible and will come up with something else to engage the residents when necessary.