The Blake by QSL Management

Nice Staff. Food is not so Great.

I couldn't happier with the staff there- so friendly! The memory care center is brand new, the food is excellent, the cleaning is excellent and done everyday, so great. They are hiring more staff, since they just opened but it's all been great so far.

Mom's biggest complaint is about the food; quality and limited selection. However, she has gained 11 very needed pounds since she moved in 9 months ago.

My father went to this facility as an assisted living resident. Shortly after arriving he became ill and went to the hospital for 4 nights. Upon returning to the facility he went into the skilled nursing unit. The staff at the Fountains have been very cooperative in working through the changes. I and my father have been treated with dignity and respect. They are working with Dad in an effort to get him back into assisted living. I am impressed with staff, both administrative and the the employees that take care of the residents. Many activities are available for the residents to participate in.

Point blank it's the staff. Staff attitude!!!!! What a great attitude from Qwanda and her husband. These two made the the difference and sold me on Washington Commons. Everything else is what i expect from an Assisted Living. The living quarters, common areas, and activities are all of high standard which I expect. Once again, the exceptional thing is staff attitude and main two people Qwanda and her husband.

The Fountains has been a good experience. They are on the verge of being slightly understaffed. The food is a four out of five, it's good. The staffing is the only issue we have had there so far. I'm there weekly if not two to three times a week, generally it's positive everybody seems to be engaged with the residents, and their clients, and their jobs. Overall it's a good experience, but they are stretching it with the responsibilities they give their caregivers. For the price it was the best available option. Based upon what I've seen and know I would say that they are above average.

Things are so-so, it's just that this is our first experience with it. The palce has been very accomodating, we've actually moved her around a bit at their suggestion. They've been good, they've provided the services, we felt a little ripped off with the babysitting services we were getting, there's no doubt in my mind we paid through the nose, I really doubt they didn't have someone who could be there. Now she's in memory care which is a lot different and she's not happy about it but it is what it is. There's a pretty high ratio of staff to residents (if you listen to her, she calls them "inmates"). She has great ups and downs of lucidity, so there's times when she doesn't need memory care at all but she's figured out she can't leave. The cares pretty good, she's fallen a couple of times but they've been all over it and taken her to the hospital. For the most part they're there and can take care of her, are they always warm and fuzzy? No, but I can't imagine doing their job all day and being warm and fuzzy all the time. It's never crossed our minds to look elsewhere, we know she's safe, we know they're looking after her, she's getting fed, she's waited way too long to do this, she waited 10 years too long. People should do this when they're fairly independent and have most of the faculties.

Haywood Estates is one of only two facilities that offer independent living in Greenville. After touring both, they seemed comparable and I went with Haywood Estates because of their proximity to my home. It is still early to rate them on some things, but we have not had any major issues or concerns. We would recommend Haywood Estates to those in need of an independent living facility.

Overall experience - transportation to appointments has consistently been messed up. What they could improve on would be just transportation for his appointments to stop getting messed up. Overall happy about his social life there

Excellent outings and indoor activities. Dining area very nice. Improvements ~ Management needs lots of improvement. Extremely disorganized. When items were sent by family to residents, certain ones were not deliverable and were not returned to family. Staff kept them. Added up to quite a bit of money. Would not recommend to others.

Deepwood Estate is not a luxury place but comfortable with all needs met for independent living. Food menus needs improvement. Over kill on salt in food. Repetitive menus. Need more room for parking. All staff and severs are always kind and helpful in any situation. I am enjoying.

Many of the aides are not friendly or proactive, forcing my mom to wait and ask for help repeatedly. The activities are wonderful but they now divide IL and AL activities, which makes Mom feel less than and causes divide in the community. The facility is very nice and makes Mom feel special but repairs are slow. Her room is very small. That, combined with the low level of care makes the price tag hard to swallow. Overall, this was a good move for her in addressing her loneliness and need for occasional care (which takes a lot of burden off me) but there is definite room for improvement.

Nursing staff needs to be better. Food and food service staff were ok but needs to be more diverse with more choices

[name removed] had problems with other Patients because she was black. During dinner they would ask her to move 92 y/o . I had to address this issue several times with the administration. Rooms are nice, cafeteria staff are friendly and so we're the nursing team helpful.

They need to clean rooms once a week. Does not always happen.

I have been living here now for almost a year and the smell is the worst I’ve ever endured. I walk out of my apartment and it hits you like a ton of bricks. I have complained and complained but nothing is being done about it. I guess if you don’t live here then you don’t really care

Hopefully it will continue to improve for us. I fully believe it's only better because I'm there often and making sure changes are happening for my loved one. I'm not sure if this is true for those that have no consistent advocate. With dementia patients, change can cause major setbacks. If not for that I would have moved him. At this point I'm not considering a move. Unfortunately, I think the attitude of most memory care is the patient is unaware so it doesn't matter unless a family member makes waves.

The quality has declined under the new management, they could really improve on everything at Nouveau Marc community.

Room spacious and comfortable but light housekeeping not very thorough. Food service slow and sporadic, food quality not always good. Bus is not in service and there have been no outside activities since mom moved in on Jan. Uber is called for Dr appts, but we are currently still picking her up ourselves. Tenants are friendly and mom is enjoying the company as well as activities that are taking place. Facilities are currently being refreshed and mom's unit was fully renovated before moving in. Cost is very good compared to others. Mom is not in need of assistance but while staff is on the premises they are very attentive. At 7 every night all staff leaves and everyone is on their own.

It was good. She no longer lives at the Fairmont. It was ok. Had a problem with cockroaches. Washer and dryers don't work that well. Before she moved she hardly got her room cleaned. She never ate at the dining room because food wasn't good per her. Window in her room leaked. People who work there are nice and they do a lot of activities for the seniors.