The Blake by QSL Management

I have lived at Whealdon Estates for five months. I love the managers, but the food is awful! If the food was better, I'd have no gripes about Whealdon Estates at all. Had I known what the food was like before moving here, I'd have chosen some other place. So much food is wasted because it is unpalatable. They have nothing for the diabetic (which I am). I furnish 95% of my food and yet I still have to pay what everyone else pays Whealdon Estates.

I've never lived anywhere with this many issues. We have false fire alarms frequently, they terrify the residents and traumatize the pets, and it takes upwards of 10 minutes to get it shut off. Things in the building that have broken and taken ages to get fixed: The washers, the dryers, the transport van, the Xfinity. Then you have repairs for the individual apartments that are often ignored. Won't come up with a hurricane evac plan for those who are dependent on their transportation. The food they serve is bad - if you were served this food in a restaurant, you'd send it back. We have constant turnover in management, but I'm hoping this iteration of new management can get things up to speed.

I’m getting indigestion after every meal. I’m having to take Tum’s and Pepto-Bismol and the staff is not as friendly as I expected it to be. I’m having to pay additional food going out and buying food that my stomach can take.

We were lied to by The Barclay representatives selling care for memory care patients. We were in a bind to quickly find memory care for our father who was living in AFL and had wandered off at night in the cold in only his pjs.  They told us we would find great care there and that he would be "cared for like they care for their own parents".  He received very little care and was put in quarantine on the incorrect belief that he had c-diff as soon as I gave them our notice we were leaving which was 5 days after we moved in.  I had the director of nursing telling me how horrible the working conditions had been for her in only 5 months she had been there to the point she was leaving to go back to her old job.  Too bad she had not told us this in the pressure sales meeting we had with her in it.  The staff was suppose to be constantly walking the floor of the unit because "you will find we do not have a nursing station here", but I always found them sitting on couches in the activity room.

1. This rating is based on their actions after my father passed away. They allowed ppl into his room to steal from him. Then they had the nerve to say owed a balance bc he didn't give a 30 day notice. 2. The common areas were clean but they lacked in keeping my dad's room clean. We were prepared to come every week to clean but they offered. They were hit or miss some days. 3. For the most part the ppl who worked there were nice. The residents were very polite and friendly. 4. The food was hit or miss. There were moments when my dad had to order food for delivery to his room and they forgot about him. 5. It was hit or miss. 6. He used to say the quality went down. It wasn't as good as it was when first moved in. 7. They were creative in keeping the seniors busy and active. 8. It was cost met the quality of the facility if that makes sense. However, I would not recommend this place to anyone based solely on the fact that they stole from a deceased person. Very unacceptable

Overall experience has to be pretty bad because my mom wanted to leave within the first few weeks. She complained about cleanliness, including roaches, staff indifference, and poor meal quality. She is now very happy at [facility removed].

The facility is gorgeous but this place is grossly mismanaged. There isn’t a single person on staff that cares about getting a timely response to you. I have been waiting for almost a year for a rent refund following my mother’s death. Mediocrity would be giving the team the benefit of the doubt.

The woman who toured us around the community was very negative. She told us it would not be a good fit for my dad and that we should look elsewhere because he is not in a wheelchair or needing a lot of help yet. I appreciate the honesty but it was not a positive experience. Apparently the residents here are more like nursing home patients. The rooms are very small so this makes sense.

They need more staff! They should have come through with what they said when they were selling me on this. Need more days to take you to the doctor. The laundry rooms have crummy washers and dryers and we only can use at certain times. Need to empty garbage more. Laundry room smells horrible.

What got us was that it offered everything they wanted in one shiny new place. Unfortunately, the place is falling apart. But, still, it looked nice on the tour. Food and staffing, I suppose, were the two biggest issues. But there were lots of major issues, including billing errors and care lapses. It's was a costly error in more ways than simply money.

My mother has been living there for nearly 2.5 years now. When it opened, the place was (and still is) beautiful. But to be honest, the way the corporate office manages the community is absolutely detrimental to the residents. Office politics seem to be at play in personnel changes and the quality of care and the food especially is horrible. After the first ED left, who was wonderful, responsive, caring, and committed to the quality of the community they have now placed [name removed] in that role. She has zero experience, does not return phone calls, makes poor hiring decisions, and knows nothing about resident care. The Director of Sales is her best friend. And the Resident Care Director is not a nurse. In fact she is not even a CNA. They have let the staff that are trouble makers run them ragged. The food has been terrible for some time. They promoted a director of Culinary Services that doesn't bathe and cannot cook anything other than cafeteria food. All for show.

IT'S nearly Impossible for an older person to live comfortably in these facility's without being totally BROKE!! Other alternative our state facilities which aren't fit for a dog! Thank You But No Thanks. ,

My mother in law had an appointment last [date removed] to tour the facility with her husband and my husband along with myself. Something came up and she could not make it so she asked that my husband and I go in her place. My husband contacted [name removed] first thing Monday morning, [date removed] to let her know, which he did not speak to her but left a voicemail. [name removed] never contacted him back. On [date removed] my husband and I showed up to New Haven 10 minutes early for the appointment that was scheduled at 11 am. [name removed] was unavailable but would be there, which was fine because we were early. We continued to wait till 11:25, we decided that with the lack of concern for a potential tenant that was a good sign to leave. We have found that River Park has the concern and care needed for her and her husband.

Do not put your loved one there. They need to improve with everything. We picked this community, because A Place for Mom suggested it and it was in close proximity to my brothers home. Unless there have been significant improvements in the last few months I would not recommend you send anyone there. It is a new beautiful facility but there is no consistency or accountability amongst staff, constant employee turnover, contract employees not administering medicine appropriately or at all.

This facility needs to be closed, renovated and cleaned. Most of the residents are rude and uncaring much like the staff. It seems to be operated much like a hospital. It’s a you get what we give you attitude! I’m so sorry that my loved one had been placed in this facility. Hopefully, this review will keep you from putting your loved one there.

Parents moved in high expectations. After 2 weeks they moved out. Many of the things that were part of the services were not done. Maintenance of the building poor, no one ever came in to clean their apartment, pool broken more times than working, golf simulator never worked. [name removed] has been promised since the place opened. The meal we were served as potential residents was nothing like the meals they got once the moved in. Some of the staff are very nice and tried, but it was not their responsibility. When we talked with folks there before moving in, they all said it was great. The people we spoke with turned out to be memory care residence. Very disappointed. Very costly. The director never returned calls or emails when we tried to get things resolved.

They have a huge staff turnover! No one knows what's going on. Terrible management. Placed my mother a few months ago and it has been a terrible experience for the family. I wouldn't recommend to anyone.

The housekeeping is horrible as 3 days in a row the floors had the same tray on the floor. (Crumbs from nabs and paper underneath bed). Feces were in the toilet and my aunt was unable to get up to go to potty without assistance. One night I spent the night and needed assistance but nobody ever answered the call button.(I went to the nurse's area two hours later and the buzzer was still going off and the buzzer for them to answer was behind the nurse's cart on the floor behind the cart.). Another night that I stayed with her, the nurse's assistant was asleep at one of the craft tables in the hallway and I had to speak to her three different times before she responded. She then laid her head down to go back to sleep. My aunt was sent to the hospital to check out her pain, I called the hospital and she was not listed - called to speak to nurse numerous times but could not get an update for over a month of calling. The doctor released her to go to a rehab and The Blake had no record of where she was. The doctor finally called to let me know where she was located. She was out for over 2 months before they found her not in her room. Truly disappointed as I had heard so many good things about this place but it was a horrid experience for my aunt and all her nieces and nephews. Truly disappointed!

This facility is severely understaffed, so much so, that the same workers who are responsible for cleaning up trash and fecal material are the same workers serving food to residents moments later. They only have one maintenance worker; spread so thin he can’t possibly keep up with routine maintenance and repairs needed on outdated equipment simultaneously. They have a front desk but no front desk secretary; the phone just rings, nonstop. Washington Commons is suppose to be a residential retirement community but many of the residents obviously suffer from dementia and wander around soiled and clueless. They need assisted care by nurses and nursing assistants but those responsibilities are forced upon the housekeepers. This place should be investigated for this. The housekeepers are essentially restaurant workers/food handlers, nursing assistants, and janitors. This ship is sinking. I would personally recommend a state-run facility over Washington Commons in the state it is in now.

Several of the services advertised here do not exist, making Holiday liable for fraud. "Three Chef Prepared Meals Daily" is inaccurate, as food is prepared (poorly) by random staff members. Meals will feature food fit for a prison facility or perhaps mental institution: a "sandwich" of white bread and sliced meat, no condiments. Food with an odd chemical taste. Burnt food. All served by a staff, some of which are nice, others who think it's cute to talk back to helpless seniors paying their life savings to stay here. Likewise, the "Complimentary Scheduled Transportation" does not exist, as they have been without a driver for several months. "Maintenance" is also fraudulent, as they have a maintenance person who seems to spend most of the day chatting in the lobby and refuses to assist residents with basic help. On the plus side, it's a quiet facility with some nice people, but the cons are far outweighed by management that clearly does not know how to run a facility.