The Hamister Group, Inc

The Heather Heights community is very clean, the rooms are very clean and it is just a lovely place. Every time we come to visit, the residents are always kept clean. The workers who have been there for years are absolutely excellent. They just hired a new rep therapist on the memory care side so we expect the activities may change. Right now they take the residents on the bus once a week which they loved - there are balloon exercises, ice cream socials, so we do think they are trying their best. The main dining room on the assisted living side is right when you walk in - they are truly blessed to have that staff working there. So pleasant, polite, and amazing. The value at the end of the day is completely worth it.

They have done everything that they can do. My uncle can be difficult but they do try to offer him the best care. He does not take advantage of all that they offer. He really likes the food that they serve here. ' Based off of what I have seen I would definitely recommend Shelby Gardens Place to others.

I would recommend the community. They were very compassionate and helped get my loved one to dialysis when their ride said they couldn't take them any longer. They care very much and went out of their way to help.

We personally have not had much experience with the community but from what we have heard everything has been very good.

The staff members at Shelby Gardens were very friendly not only to the residents and our loved one but to our family as well. We thought the activities were excellent - our loved one really enjoyed playing the trivia games and bingo. The price is right in line with other communities in the area. From the moment we stepped into Shelby Gardens we just got that feel their intention was to make it a family environment and really make it a point to treat the residents as if they were apart of their own family.

We are really liking Shelby Gardens Place, it's great! Their staff have been vey helpful in creating an individualized plan. We've had a little trouble at time with them following through, but they are very receptive to feedback. My loved one's room is clean, spacious, and has everything he needs. I would recommend Shelby Gardens Place to others!

I have nothing but positive comments about Devon House. I have found every single staff member to be pleasant and courteous, not only to the residents but to visitors as well. If I had went to staff with concerns or questions, they addressed them both professionally and expediently.

I would tell families that Heather Heights was one of my favorite places and that my loved one really enjoyed being there.

I toured this facility and we decided to use them. However, due to a turn of events our loved one ended up needing hospice care so they never moved in. During the tour, staff was very friendly. They were also very accommodating. I needed a wheelchair for the tour and they were able to provide that for me. We had already paid for our loved one's stay, but they were wonderful about refunding our money after the turn of events. Overall, I would recommend Shelby Gardens Place!

They are very helpful and friendly here. The communication with the staff is excellent, and they are responsive to the family's questions or concerns. I would highly recommend the community to others for their loved ones. There are three meals a day along with snacks for the residents. The residents have choices to choose from for activities. There is also a monthly activities listing for the residents to choose from each day.

My loved one did not end up moving in because she passed away, but during our time working with Shelby Gardens Place I received so much help and they were the most caring people I have ever worked with. I have since recommended this facility to many people. I would rate them a 10 on the scale of 1-5.

I've been very happy with Arbor Terrace Fairfax. The main thing I like is they have two separate wings, one for higher functioning residents and one for lower functioning residents. Since my dad is higher functioning, that was one of the biggest selling points for us, that he wouldn't solely be with people at the end stages with limited functioning. The staff are very sweet and caring. I like that I can just pop in any time I want - there's no appointment necessary to visit. And he always look good when I come in. His clothes are always clean, and he's always well dressed.

I have already recommended the community to others for their loved ones. I was pleasantly surprised to find out that the community had hospice available on site for my loved one. The care was great for my loved one during their time here. This community is privately owned and the owners are always available to speak with. They are also working on staff with the other caregivers.

The Northshore Heights community is a top notch facility, the staff are absolutely wonderful to work with. They give 5 stars across the board, they are always on top of it. We have been there while our loved one is eating and she never has any complaints to say. Based on our overall experience so far with Northshore Heights we would recommend this community to other families.

It's a nice place but it was not the best fit for my mom at the time. The staff were very nice and the rooms were pretty great! They were great with communication and answered all my moms questions that she had.

It's a great community. The staff are awesome and know what they're doing. They really care and take good care of the people who are there. We just happened to be there visiting during a tornado warming one time and got to see them in action during an emergency. They had a good action plan, got everyone where they needed do be, and were very caring an considerate. They do an amazing job. And they also have a lot of activities going on. I highly recommend them.

I would definitely recommend Heather Heights. Everything is on one floor, so it makes it easy to get around. The residents don't have to get on an elevator to go eat, etc. And that's a huge asset. They also have memory care there, which also all on one floor. In assisted living, there are options for different living spaces. They offer apartments with a living room, bedroom, and bathroom. Or they also have a one room option that's less expensive. You can bring your own furniture if you like, or they can also furnish the rooms if you prefer. The staff have been excellent. In addition to the aides, they also have nurses on duty at all times. And they have a doctor (or sometimes his assistant) that comes in about once a week if needed. The food is excellent. My family member was saying before moving in that she just didn't like to eat. But here she says the food is wonderful, which is really something. They have a lot of activities if you choose to participate The last few weeks they've had musicians come in, which she loves. And she loves the ice cream bar. The cost is high but seems to be about the same as what other places in the area are charging. I have absolutely nothing negative to say about Heather Heights.

I thought Heather Heights was very nice. The staff seemed good. And they had a therapist there who was well versed in Parkinson's, which would be great for my loved one.

the whole operation has been fantastic, they have great communication and our loved one is receiving great care. The meals to us seem very healthy, and nutrious but the feedback our loved one has given us is that they are not good. However she is very much enjoying all of the activities they offer.

We had a very nice tour with Shelby Gardens Place. The facility is great and it is in a good location.