Vitality Living

The facility is very nice, clean and decorated nicely.. the staff and residents are very nice.

The accommodations/apartments are very nice. It seems like they have a good bit of activities. I was under the impression that there was going to have more field trips. The food is almost non-edible. None of the family that was in attendance for a family event at the community was able to eat the food, and it was served cold. I have been trying to get in contact with the director several times about this and the director hasn't contacted me back about the food.

For the most part, it has been good. There are some things they need to work on. Their call button system is not working really well. My loved one could push the button in the middle of the night and may have to sit there for a while and find out that her button didn't register. For the most part, the staff has been really nice, aside from just a couple of people. They usually respond to concerns in a positive way. They told me from the get-go if there was a problem, they would like us to come to them first and try to work it out, which we've tried to do. My loved one tells me sometimes the food is really good. Other times, she gets tired of it or it's not to her taste. At night, they usually have a choice between salad / sandwich / soup, which she gets tired of. They do have a chef on staff, but he tends to make more exotic meals than she's used to - a lot of German food with cabbage in it. But other times she says the food is really delicious.

Vitality Living was alright. Not great but not that good either.

[name removed] gave a great tour and we are moving my mom to assisted living. nice community feeling staff appeared very caring.

Good tour, seemed to be better equipped to care for my loved one.

Our family had an in person tour and it was a nice community but it was a very quick run through, we wish we could of spent more time speaking with the staff and looking around the community.

We chose Atria Stony Brook because of the affordability and also they provided the services that he needed at the time. Given the covid situation, I think the staff are doing the best that they can. It has had an impact, but they are doing a great job considering the limitations. I would recommend them to others looking.

The day to day staff who have interaction with the residents are great, the house keepers are great but the medical staff at times seem to be overworked which is understandable. The issues we are having is the lack of communication from the top of management all the way down, and the follow through of things that were promised. What sold us right away was the friendliness of the residents, they came right up to us on our tour and introduced themselves. They offered to take us on a tour also, and were just very open and welcoming. There are some things our loved one does not like with the meals but overall she is eating well, we do wish they had a exercise room but they do have a pool which our loved one was able to utilize before closing down for the season.

Excellent tour. Host very knowledgeable of the facilities and was helpful in providing information regarding activities. Explained process of applying for admission. Tour involved seeing some of the apartments.

This was a good place, but nothing stood out to me about it.

They could improve on their communication with the residents on what is going on and what to do such as if you need a haircut how do we set that up? If we have a doctors appointment how do we set that up? That is our main complaint.

Although my mom has only lived at vitality for [dates removed] I have been pleased with the attention given to her thus far. When she presses her button for assistance they are promptly there which is comforting. From the sales counselor to the activity director and all other staff thus far, has been impressive along with the food.

The community does what they promise, and anything extra I ask. The food consists of 3 full meals of your choice and 2 snacks for the residents each day. The try and meet the residents requests within reason.

They still stay in touch with me from time to time. It looked very nice, they were doing some construction during our tour so not everything was done yet. It was a clean facility. We met a couple of residents and they were very friendly. I do wish I saw more staff during our tour. The pay is al a carte so they have different tiers of care.

Very nice facility. Since it's new, everything is top notch. Good size and nice amenities. In the end, we decided on a location closer to family.

It's a very nice place, and I would recommend it. I would say definitely go and check it out for your family. It's really a lot like an apartment, some 1-bedroom, some open-plan, and the bathrooms are nice. But the residents also have the benefits of assisted living. They wear a watch with a call button they can press for help if they need it. It's always clean when I come to visit, and I've never noticed any smells. They clean the residents rooms and provide assistance with showers, medications, things like that. They show concern for the residents, and if my loved one doesn't feel well, they'll check on her. They're very good about that. The staff really are very nice people. My loved one gets along well with everyone there and seems to be pleased. They're very friendly to me as well. They've been very conscientious with Covid protocol, which is good. They require masks, inquire about status of shots, and test visitors for fever. Activities have been curtailed a bit, but they're doing the best they can. I think the cost here is very reasonable.

We chose Atria because I thought the facility had more activities to offer than the others that we looked into. The room sizes here are adequate and they have a good selection depending on your needs. It is nice that residents can be very independent here if they would like to. I would recommend to others looking.

The location wasn't as central for our family as we would have liked. It was very clean and nice. It was a good place.

The friendliness of the staff members and their attentiveness certainly stood out to our family. They have been very attentive and accommodating to us not only when we were first looking but still up to this point.