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Brookdale Eddy Pond West

669 Washington Street, Auburn, MA 01501

For pricing & availability:
(866) 374-4058
8.8
Review score
83 reviews
Add review
8.8
Review score
83 reviews
  • 5 star
    41%
  • 4 star
    37%
  • 3 star
    12%
  • 2 star
    5%
  • 1 star
    5%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Eddy Pond West
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Brookdale Eddy Pond West
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Anonymous

Child of resident/client

4.0 out of 5 stars

my father's observation

The facility was very well-maintained and the personnel were very pleasant. Unfortunately, they suffered from the same industry wide problems of adequate staffing in food, service, and housekeeping and the younger more menial task performing caregivers were not strong, English speaking and in some cases apathetic.

Read all reviews

Brookdale Eddy Pond West

Freedom to Live Well


Get ready to exchange cooking, cleaning and laundry for a rich and full retirement experience. At our assisted living and memory care community in Auburn, Massachusetts, we handle the household chores so you can spend more time doing the things you love. With cozy private accommodations, personalized care plans and a fun-filled events calendar, you will never run out of exciting things to do.

We're set up a little differently than your average senior living community. We have two unique communities on our campus, but each one provides you with the same extraordinary quality of life. You can join your friends for book club meetings and card games in one of the many bright and cheery common rooms, spend a slow morning sipping coffee in a rocking chair on the porch, or spend a rainy afternoon reading next to the crackling fireplace.

If you have a loved one joining us in memory care, you can expect them to enjoy the same wonderful quality of life with an added layer of support from our care team. We'll provide them with gentle guidance and encouragement as they participate in various activities that stimulate the mind and inspire confidence and social...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Eddy Pond West

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Eddy Pond West

8.8 out of 10
Review Score83 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
4.0
Staff
4.4
Meals & Dining
3.9
Activities
4.2
Value for Cost
3.9

A Place for Mom has scored Brookdale Eddy Pond West with 8.8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Eddy Pond West has 83 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 83 reviews

Last Updated: 8/15/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 15, 2025

4.0 out of 5 stars
Verified Review

my father's observation

The facility was very well-maintained and the personnel were very pleasant. Unfortunately, they suffered from the same industry wide problems of adequate staffing in food, service, and housekeeping and the younger more menial task performing caregivers were not strong, English speaking and in some cases apathetic.

Anonymous

Memory Care

Family/friend

August 1, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0

Our Family's Experience

Staff are very good, well trained & educated. No personal experience but no complaints from my patient/resident regarding the meals and dining. need more activities/ programs based on the mental level of the patient/resident. good. Consistent with mid-range for comparative facilities. Brookdale was very helpful for my relative and my family while we were going thru the treatment. I would recommend Brookdale to anyone in need of their services

Laurie H

Memory Care

Family/friend

May 30, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Not a good fit for memory care

It was a very nice place, but they oversold their ability to care for people with Alzheimer's. They seemed understaffed.

Anonymous

Assisted Living

Family/friend

May 27, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

A Welcoming Community for Families in Need of Traditional Care

Assisted living was not the appropriate placement for [name removed] although the acute rehab facility had stated so and the administrative staff at assisted living, after assessing his condition, accepted him at the near top or top of medical care. Eddy Pond is a good choice for people who are a traditional fit, not the level of care he needed. This was echoed by a few of the caring staff.

Anonymous

Assisted Living

Family/friend

April 4, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
5.0

Review for Brookdale Eddy Pond West

Staff is very friendly and accommodating. Facility is clean and engaging.

Anonymous

Assisted Living

Family/friend

December 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caring staff

only negative is her room is not the cleanest and the wash should be done separately for each person and sometimes it's not. The staff at least on the third floor Eddy pond west is extremely caring and helpful.

Anonymous

Assisted Living

Family/friend

November 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Overall pleased

I assume like most of the industry they are having a very hard time getting in maintaining staff. Shortages in aids and even dining room serving personnel are quite evident. All mean well, but much of the junior staff is most disinterested. Finally, my father does not participate in any of the activities likely by choice so I cannot offer a comment on them.

Robert

Memory Care

Family/friend

October 3, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0

Brookdale Eddy Pond Experience

Brookdale has good physical facilities. Rooms are sized right for the patient. It is clean and well-maintained. The staff is cooperative and provides excellent follow-up when asked questions or presented with issues. There is adequate staff and they are well qualified for their positions. They are willing to work with families to provide programs for the residents (in the Memory unit) when asked. They demonstrate patience to let the new resident settle in before encouraging involvement.

Janet O

Memory Care

Family/friend

September 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Brookdale's staff puts my mind and heart at ease caring for my loved one

They truly care about the residents. From day 1 the staff has been very friendly, supportive, and accommodating. I'm also impressed by the lack of turnover of the staff - it's evident it's a great place to work! When I walked in it reminded me of the assisted living facility my Aunt lived in in California so I know she would feel at home. The room options was also great.

Anonymous

Assisted Living

Family/friend

August 30, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

great potential

The staff were great, they got to know my loved one and treated her well. My loved one complained often about the food. She didn't enjoy most of the meals and prepared many of her meals in her room instead of the dining room. The activities are good for those who participate, but the weekend activities were very limited. Overall, we were satisfied but would not recommend unless the family is willing and able to pitch in for buying groceries, getting their loved one out and involved, and coordinating doctors appointment etc. The water is not safe for drinking. The facility supplies limited bottles so residents must purchase all water they intend to consume.

Anonymous

Assisted Living

Family/friend

August 20, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Review for Brookdale Eddy Pond West

It is very pleasant and the staff is very attentive and engaged with the residents. I would recommend to others.

Laurie H

Memory Care

Resident/client

August 20, 2024

3.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Very nice place

My mom was only there a few months, as she fell and broke her hip after being there about 6 weeks, and passed away a few weeks after that. The people there were very nice, but seemed to be understaffed.

Anonymous

Memory Care

Family/friend

June 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great place

What our family likes the most about Brookdale Eddy Pond West is that our loved one eels safe and is engaged. We would recommend this community to other families based on the experience we have had so far.

Carla

Assisted Living

Family/friend

April 3, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Staff
4.0
Meals & Dining
4.0

Disappointed

It's good for very independent people who need little care but becomes very expensive for each aspect of care and the staff is not trained for caregiving. General food service is good but substandard in the dementia unit. Memory care is not well managed.

Alan G

Assisted Living

Family/friend

March 5, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Could not be happier!

The staff is very attentive to Evelyn's needs and gets her involved in many things. Compared to [facility name removed] in Worcester where she was, Eddy Pond felt more open and like home.

Cheryl

Assisted Living

Family/friend

January 24, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Definitely recommended

Pros 1) Staff is very friendly. 2) Apartments are very nice with bedroom(s), walk-in bath(s), living/dining area with kitchen sink and refrigerator. 3) Tv room with nightly shows and snacks, creativity room and game room albeit game room is small. 4) Assigned seating in dining allows staff to take attendance and check on missing residents. 5) Communication good. Emails sent to resident's caregiver regarding family events (family Bingo, Holiday party, etc.) and Covid updates. 6) Residents wear medical alert watch or necklace and vitals are checked periodically. 7) Cost. Like the base fee with ability to add on (or take off) monthly fees for additional ADLs as needed. Cons 1) Facility appears a little outdated. (There were leaks in the hallway ceilings and thermostat controls not great.) Overall Would definitely recommend.

Janet

Memory Care

Family/friend

October 23, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

A place that provides peace of mind for me and my family

From the beginning, the staff at Brookdale Eddy Pond West were very helpful and pleasant to work with. They were flexible with move-in dates and we were able to move my loved one in without time restrictions. The staff are very attentive to the residents and they get to know each person and their family. The facility is kept clean and is welcoming and I feel that my family member is in a safe environment and is well cared for. I would highly recommend Brookdale Eddy Pond West for both Assisted Living and Memory Care.

Don S

Assisted Living

Family/friend

May 28, 2023

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
3.0
Value for Cost
1.0
Care Services
3.0
Activities
5.0
Staff
3.0
Meals & Dining
1.0

Do not even consider this facility!

Do not even consider this facility! This place was decent about 2 years ago when I placed my mom here. Ever since then, things have Deteriorated. This building is filled with toxic mold because it wasn’t flashed properly. My mom was placed in a temporary studio while she waited for her apartment to be renovated. When I checked on the progress , I saw black mold on everything going 10 feet into the building. I was assured that proper remediation practices would be used but they were not. They left these apartments open to the rest of the building and tracked mold on the carpets and didn’t replace them. Since then, they’ve had bedbugs, legionnaires disease which keeps causing people to get sick. At one point, the dining room was closed for months The name of Covid, but it was because of employee turnover. The residents were given awful food in Styrofoam containers. There is not enough room here to even scratch the surface of how terrible this place is. The only good are The activities.

Carla

Memory Care

Family/friend

March 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0

My review of Brookdale Eddy Pond West

The food in the main dining room is good, but needs improvement in the Memory Care Unit. Activities are yet to be determined, but overall value is good.

anonymous

Assisted Living

Family/friend

February 21, 2023

2.0 out of 5 stars
Verified Review

Our experience

My loved one was only here for 12 hours before she fell. They had no idea what time she fell because it was overnight. They fought with me to give my money back. They only ended up sending me $1000 back, or at least that is all I have gotten so far. They interviewed her and said she was appropriate to be there but apparently she was not. I would tell others to make sure you read every single thing in the contract and ask all the questions.

Brookdale Eddy Pond West

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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