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Brookdale Liverpool

4055 Long Branch Road, Liverpool, NY 13090

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(866) 374-4058
8.9
Review score
51 reviews
Add review
8.9
Review score
51 reviews
  • 5 star
    49%
  • 4 star
    33%
  • 3 star
    6%
  • 2 star
    6%
  • 1 star
    6%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Liverpool
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Brookdale Liverpool
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street view of Brookdale Liverpool

Anonymous

Child of resident/client

5.0 out of 5 stars

FYI only

We chose Brookdale Liverpool because of the geography, recommended, and price. Friendly. Activities were the same old routine. Need to mix up with new activities more. Seems strictly for still independent, and constant base line care. Any changes in health needs difficult for staff to identify and assist. Very, very friendly.

Read all reviews

Brookdale Liverpool

Experience exceptional care and hospitality, here at Brookdale Liverpool. Located near Long Branch Park, residents are just minutes away from local restaurants and lively shopping areas. With access to amenities both on- and off-site, it’s easier than ever to tailor your schedule. Brookdale Liverpool offers residents a homelike environment, with 79 apartments located on a single level to promote easy access for all. As a resident, you can look forward to assistance with meal preparation, housekeeping, transportation, and other tasks. If you need assistance with activities of daily living, such as eating, bathing, or grooming, the staff will work with you to meet your needs. As an added convenience, postal services and a beauty and barber shop are available to use anytime. Rest assured, Brookdale’s compassionate team members are available 24 hours a day, seven days a week to be alerted to an emergency. Plus, an alert system is in use to offer further monitoring and protection.

Community Services and Amenities

While team members cross mundane chores off your to-do list, you can participate in the community poetry club, interactive game nights, coffee and hot cocoa socials, and so much more. If you prefer outdoor adventures, Brookdale Liverpool offers a colorful garden...

Senior living options offered

  • Assisted Living

Brookdale Liverpool

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Liverpool

8.9 out of 10
Review Score51 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.1
Friendliness
4.3
Care Services
4.1
Staff
4.5
Meals & Dining
4.1
Activities
4.1
Value for Cost
3.9

A Place for Mom has scored Brookdale Liverpool with 8.9 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale Liverpool has 51 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 51 reviews

Last Updated: 8/19/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 19, 2025

4.0 out of 5 stars
Verified Review

Review for Brookdale Liverpool

We picked them because of the location. I would recommend Brookdale Liverpool to others.

Anonymous

Assisted Living

Family/friend

May 13, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
3.0
Staff
4.0

FYI only

We chose Brookdale Liverpool because of the geography, recommended, and price. Friendly. Activities were the same old routine. Need to mix up with new activities more. Seems strictly for still independent, and constant base line care. Any changes in health needs difficult for staff to identify and assist. Very, very friendly.

Anonymous

Assisted Living

Family/friend

March 10, 2025

4.0 out of 5 stars
Verified Review

Brookdale Liverpool review

This is a quick review of Brookdale on Long Branch Road in Liverpool, N.Y. I am a friend of a resident who has been there since [date removed]. My Mother was in this same facility when it had a different owner around 2006 when she was 84. We were very pleased with her care! She never wanted to leave her house but she loved it there. My friend is much younger than my Mother. My friend is happy at Brookdale and really enjoys the company of others and the friendships she has made. I have sometimes eaten there with my friend and there is a nice variety of food choices. The residence is clean, freshly painted, warm and cozy in the gathering areas.The people who work there are kind and friendly. A few aesthetic things that I think could be addressed would be... keeping the entrance cleaner. I know lots of people go in and out each day so I think it is an area that maybe should be checked out often especially during the winter months. The gazebo outside has very old worn cloth cushions very uninviting. During the entire summer season they were never replaced! They did not look clean and I never saw anyone sit out there even though people sat on the benches right outside the building. Maybe something with material that was colorful and could be wiped down periodically would hold up better. I know my friend enjoys the activities at Brookdale: singing, Bookclub, special dinners, field trips to the store and places in the community, prayer services/ reciting the rosary and daily exercise. Another suggestion, I think the residents would enjoy more group games besides BINGO. My Mother enjoyed doing lots of crafts and even had an Easter hat she made for herself! The monthly cost is a little high but it is the going rate in our area and is proportionately within reason to the price we paid for our Mother so many years ago.

Gary N

Assisted Living

Family/friend

March 6, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful, caring staff

I was impressed with the genuine thoughtfulness that the staff showed to my mother and the understanding that this was an entire change to her living environment. They made the transition not only easy on mom but also on her family.

Bonnie Buttiglieri

Assisted Living

November 18, 2024

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Review for my mom's care while there for 4 months

My mother's care was ok. Except when they messed up her eye med which made her have to stay longer. Staff was ok food operations were very good. She made couple new friends. Hopefully she won't have to go to assist living again.

Anonymous

Assisted Living

Family/friend

September 4, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Liverpool

Her time there was good except after her eye surgery they don't ready meds and she was taking a medication that should of been stopped and caused her to have to stay longer by at least a month

Ray D

Assisted Living

Family/friend

June 19, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Community of people looking out for one another.

The community looks out for each other. Whether it is the individuals supplying services, or the residents themselves. This is a statement from my mother, and shared by me. Mom initially had her doubts whether this life changing experience would be a positive one, but as soon as we walked in for our tour, we were greeted with friendliness, and people who took an interest in my mothers personality, interests, and the life she lived. They are arranging activities that would conform to her interests for the best experience possible. The stresses of doing the right thing for my mom have been allev iated.

Susan

Assisted Living

Family/friend

June 19, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
5.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
2.0
Meals & Dining
4.0

Our Experience

My mother did not receive good care. I have a lot of issues with this place. My mother has since passed away. The last year of her life was absolutely miserable. I would not recommend this place. As far as cleanliness, there were at least three times when I found the ladies room a mess with overflowing trash onto the floor. Other times when I told them they needed toilet paper and/or paper towels. These things can happen anywhere, right. But here they didn't take care of these issues when advised. That is, I could come back the next day and find they hadn't cleaned the bathroom. Also, my mother's health went downhill very quickly after she was admitted to Brookdale. When she moved in there she was able to do a lot for herself. But when she became incontinent, she needed more care. And this only got worse as time went on. She also fell A LOT. Sometimes the other residents told me they heard her crying for help and went into her room, then called for someone to help her. Whenever they showed up they did so reluctantly. Worst of all is that she was practically comatose some days, and they would wheel her to the dining room anyway, and I would find her there sleeping and slipping from her chair. Nobody cared. I don't know why it was so important for them to drag her down there when she wasn't going to eat. When we finally had her transferred to a nursing home, she had to have a physical before they could admit her. She was found to have pneumonia.

Byron

Assisted Living

Family/friend

June 6, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

A good fit for my mom

The overall experience was very good especially for the price. I don't know if I'd change anything right now. The location is great and the facility has a very good reputation in the area.

Anonymous

Assisted Living

Family/friend

April 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
5.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Liverpool

I found Brian at Brookdale Liverpool to be very helpful and very patient at stressful time for my family..My father says the food is very good

Anonymous

Assisted Living

Family/friend

February 29, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

She is very happy and so are we!

I love that she is safe and happy. She has friends and is involved. I wish it were cleaner. I am not sure how it could be, with a population who is so needy. But that is my only complaint.

Barb M

Assisted Living

Family/friend

February 29, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

a very caring and welcoming place for dad

There used to be more activity, but a lot have been canceled. Rent went up over [removed]$ a month and the food has gotten worse and the activity limited. I think the staff is excellent, and hey are trying to hire new people to fill the shortage and the new people they hired are really good.

Anonymous

Assisted Living

Family/friend

January 12, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Activities
5.0
Staff
5.0

Recommended

The facility is always clean with no odors of any kind. The staff members are very friendly and know the residents by name. Always welcoming and helpful!

Susan

Assisted Living

Family/friend

October 30, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

overall a nice community,

When it comes to the meals and dining service our loved one says sometimes the food is cold by the time she is served. We cannot comment on the activities as our loved one does not participate in them. Based on the experience we have had so far, we would recommend this community to others. Overall, very happy with them.

Bonnie

Assisted Living

Family/friend

October 19, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale Liverpool

They were the first to reach out to me. And they are 5 minutes from my home. I know my mom is in a safe environment and she is getting hers meds and 3 meals a day. Very happy with her care there.

Byron T

Assisted Living

Family/friend

July 24, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Accommodating staff

My mom required probably more care than most other residents. The Brookdale staff was very accommodating with her needs. I would recommend Brookdale Liverpool for those looking into assisted living for their loved ones.

Laureen

Assisted Living

Family/friend

April 28, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Mom's New Home

We were pleased with and really liked Brookdale Liverpool. Mom is safe, happy and has rejoined life. When it comes to the cleanliness we were told the rooms were cleaned once a week and that has not always been the case. However the staff members are super nice, helpful and trustworthy.

Barbara M

Assisted Living

Family/friend

April 7, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
2.0
Staff
5.0
Meals & Dining
5.0

Dad feels at home and we couldn't be happier!

[name removed] (sales manager?) and the entire staff were WONDERFUL with us! It was a long (2 1/2 months) and complicated process of getting Dad moved from North Carolina to here but so worth it!! Dad and his dog feel at home already and it's only been a month! He has 'made friends' and loves the staff We are also pleased with the health care which has been set up for us. Moving from out of state and having lived alone in independent living at 95 for the past year he needed a lot of care. This has been seamless and he likes his doctors! Thank you everyone!!! The only complaint is limited daytime activities and religious services. He attends and enjoys bible study but wishes there was a weekly service he could attend. He also misses playing cards like bridge or pinochle. Other then that he is happy and I feel better having him close.

Susan

Assisted Living

Family/friend

March 16, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

A Nice Community with Some Improvements.

The place is not always very clean. Sometimes they have items on their menu and then they don't actually have the food. Activities are lame and my Mom does not participate.

Maria

Assisted Living

Toured community

January 27, 2023

4.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and we thought the tour experience was just fine and the gentlemen [name removed] that took us on the tour was very friendly. However at the time due to our loved ones needs this was just not going to be the best fit.

Brookdale Liverpool

Neighborhoods

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Map of the neighborhood around Brookdale Liverpool

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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